Principal Technician (ICT Systems)

NATO Communications and Information Agency (NCI Agency); Greater London; On-site; GBP 50,000 - 70,000; Full time

Job summary

Join a leading agency as a Principal Technician (ICT Systems) to support NATO’s Digital Endeavour. You will manage critical technological capabilities, ensuring effective command and control applications for NATO entities. This role requires strong troubleshooting skills and experience in large-scale ICT environments. You will receive a competitive tax-free salary, health insurance, and generous leave benefits.

Benefits

Private health insurance

30 days annual leave plus holidays

NATO Pension Scheme

Development programs

Qualifications

• 3+ years experience with ICT end systems in large organizations.
• 2 years experience in ICT service environment, troubleshooting hardware/software.

Responsibilities

• Assist in system administration for command and control applications.
• Provide expertise in installing and troubleshooting servers on military ships.
• Deliver and maintain end-user applications.

Skills

Application Management

System Monitoring

Troubleshooting

Technical Independence

Fluency in English

Education

Higher vocational training

Secondary education

Tools

Windows

UNIX

XMPP

Job description

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Head of Talent Acquisition at NATO Communications & Information Agency: We are hiring! | RL100 Core Member

Primary Location: United Kingdom-Northwood

NATO Body: NATO Communications and Information Agency (NCIA)

Schedule: Full-time

Application Deadline: 03-Jun-2025, 2:59:00 PM

Salary (Pay Basis): 4,770.40

Grade: NATO Grade G12

About us: For 75 years, NATO’s mission has been to preserve peace and security in the Alliance. The NATO Communications and Information Agency (NCIA) supports this mission with a team of 3000 staff across 29 locations worldwide, providing critical technological capabilities to enable NATO’s operations and cybersecurity.

About the job: Based in Northwood, UK, you will join the Agency to support NATO’s Digital Endeavour. You will be part of CSU Northwood, providing CIS products and services to NATO entities, managing critical technological capabilities during peacetime, crisis, and war.

We seek a driven Principal Technician (ICT Systems) responsible for:

• Assisting in shore-based system administration for command and control applications supporting Maritime Command HQ (MARCOM) and NATO flagships, including MCCIS, ICC, NIRIS, and J-Chat.
• Providing expertise in installing, configuring, and troubleshooting servers and applications on military ships.
• Delivering, maintaining, and repairing end-user applications.
• Supporting high-priority applications supporting NATO partners.

For full duties, please review the job description on the NCIA career site.

About you: Your experience should include:

• Higher vocational training with 3+ years or secondary education with 5+ years post-related experience.
• At least 3 years of practical experience with ICT end systems in large organizations.
• Strong application management and system monitoring skills.
• At least 2 years recent experience in a large-scale ICT service environment, troubleshooting, patching, and configuring hardware/software within Windows and UNIX, including XMPP chat systems.
• Ability to work independently and troubleshoot technical issues.
• Fluency in English, written and spoken.

What we offer:

• Meaningful work supporting NATO’s mission.
• 3-year contract with competitive tax-free salary and allowances.
• Expatriate privileges, private health insurance, 30 days annual leave plus holidays, NATO Pension Scheme, and development programs.

Learn more about NCIA on our website. We are an equal opportunity employer committed to diversity and inclusion.

Additional details:

• Senior level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Defense and Space Manufacturing