Principal Technician (ICT Systems)

NATO; Greater London; On-site; GBP 45,000 - 60,000; Full time

Job summary

Join NATO as a Principal Technician (ICT Systems) in Northwood, UK, where you'll support critical communications and information systems. This role involves administration, installation, and troubleshooting of ICT systems, contributing to NATO's mission of peace and security. Enjoy a competitive salary, generous leave, and development opportunities in a diverse and inclusive environment.

Benefits

Tax-free salary

Household and children’s allowances

Private health insurance

30 days annual leave

NATO Pension Scheme

Professional training programs

Qualifications

• 3 years post-related experience or 5 years with secondary qualification.
• Experience in ICT end systems and application management.

Responsibilities

• Administers system services for command and control applications.
• Installs and configures servers and applications on military ships.
• Provides support for high priority application services.

Skills

Troubleshooting

System Monitoring

Software Development

Technical Support

Fluency in English

Education

Higher vocational training

Secondary educational qualification

Tools

Windows

UNIX

XMPP

Job description

Who we are:

For 75 years, NATO’s mission has been to preserve peace and security in the Alliance for nearly one billion citizens. The NATO Communications and Information Agency (NCIA) and its predecessors have worked tirelessly in providing the means that enable the connectedness and togetherness that keep our Alliance strong. We are the NCI Agency, a team of 3000 civilian and military staff in 29 locations throughout Europe, North America and Asia.
Our technology and cyber experts allow NATO to conduct critical operations, protect NATO’s airspace, make data-driven decisions, defend against cyber-attacks, secure NATO networks and maintain superiority in space. This is all possible because of our greatest force, our people. In order to keep this edge we aim to hire, train and retain the very best staff.

Our staff members represent both the diversity and unity of our Alliance. When you join the NCIA, you will be part of an organization where you can contribute authentically to the mission and purpose of NATO and help us keep our technological edge.

About the job:

Based in Northwood, UK you will join the Agency as we embark on a journey to transform our IT services to support NATO’s Digital Endeavour. You will join CSU Northwood, which is the leading provider of Communications and Information System (CIS) products and services to locally based NATO entities such as the Allied Maritime Command (MARCOM), Supreme Headquarters Allied Powers Europe (SHAPE) remote sites, and the United Kingdom. CSU Northwood enables end-to-end CIS services and manages critical technological capabilities during peacetime, crisis, and war.

We are looking for a driven and enthusiastic Principal Technician (ICT Systems) who will take on the following roles and responsibilities:

• Assists in the administration of shore-based system administration services for a variety of command and control applications in support of Maritime Command HQ (MARCOM) and NATO flagships, to include the following:
o MCCIS (Maritime Command and Control Information System)
o ICC (Integrated Command and Control Software for Air Operations)
o NIRIS (NATO Interoperable Real-Time Information System
o Joint Tactical Chat (J-Chat)
• Provides expertise to install, configure and set-to-work servers and applications on board Military ships;
• Delivers, maintains, and repairs end user applications;
• Provides support to other high priority application services supporting NATO partners.

For a full list of duties, please review the job description on the NCIA career site.

About you:

The valuable knowledge and experience that you bring to this role are:

• Higher vocational training in a relevant discipline with 3 years post-related experience or a secondary educational qualification with 5 years post-related experience.
• At least 3 years practical experience of implementation and maintenance of ICT end systems within a large organization;
• Strong experience in application management, system monitoring, software packaging and/or software development;
• At least 2 years recent experience in a large scale ICT service-oriented environment in the following areas:
o troubleshooting and patching
o functional applications within Windows and UNIX
o XMPP chat systems
o configuring hardware and software
• Good understanding of ICT systems and the ability to work independently to solve problems;
• Hands-on experience troubleshooting technical issues and providing technical support to end-users;
• Fluency in English, both written and spoken.

What we offer:

• Genuinely meaningful work as part of the most successful alliance in history;
• 3 year contract with competitive tax-free salary and household and children’s allowances;
• Privileges for expatriate staff including expatriation and education allowances (where appropriate) and additional home leave;
• Excellent private health insurance scheme;
• Generous annual leave of 30 days plus official holidays;
• NATO Pension Scheme;
• Development programs such as professional training, wellbeing, and more

To learn more about the NCIA and our work, please visit our website.

The NCIA prides itself on being an equal opportunity employer. We are committed to fostering an inclusive environment of mutual respect and value uniqueness and differences in gender, gender identity, race, ethnic or cultural origin, age, religion, sexual orientation and physical or neurocognitive ability.

Additional details on the conditions of application can be found via the NCIA career site.