Principal Solutions Engineer

Trustpilot; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Flexible working options

Bonus package

25 days holiday (+5 after year 1)

Volunteer days

Learning & development via Trustpilot

Health & pension plans

Headspace access

Parental leave

Office in London with amenities

Job summary

Trustpilot is seeking a Solutions Engineer to drive technical sales and product consultancy for NewBiz, partners and Customer Success. You will own free trials, help increase win rate and deal size, and expand product knowledge across teams in a fast-growing FTSE-250 environment.

The role collaborates with Support, CS, Sales Ops and New Bizz to run trials, deliver pre-sales support, and ensure accurate reporting and successful renewals.

Qualifications

• Experience in a similar technical role.
• Experience using Salesforce.
• Good understanding of HTML and JavaScript.
• Technical support and troubleshooting experience.
• Familiarity with REST APIs or similar.
• Knowledge of scripting or other software development experience.

Responsibilities

• Set up and run new trials.
• Coordinate pre-sales activities with sales reps.
• Collaborate with Support, Customer Success, and Sales Ops.
• Maintain and update trial reporting.
• Assist with upsells and renewals through technical solutions.
• Provide pre-sales technical guidance for deals over a threshold.
• Lead trainings and sessions addressing blockers.
• Ensure appropriate automation methods are used before escalation.

Skills

Salesforce experience

HTML & JavaScript

Troubleshooting

Technical support

REST API knowledge

Software development experience

Team collaboration

Tools

Salesforce

REST API

HTML

JavaScript

Job description

About the role

At Trustpilot, we're on an incredible journey. We're a profitable, high-growth FTSE-250 company with a big vision: to become the universal symbol of trust. We run the world's largest open customer review platform, and while we've come a long way, there's still so much exciting work to do. Come join us at the heart of trust!

The Solutions Engineer (SE) delivers technical sales and product consultancy services to NewBiz, partners and Customer Success. The goal for the SE is to be responsible for the free trials and to help increase win rate and deal size. The SE also helps with maintaining and increasing product knowledge in the NewBiz & CS departments as well as assisting with pre- and post-sales activities and tracking accordingly via Salesforce.

What you'll be doing:

• Set up and run new trials.
• Participate in pre-sales activities coordinated by sales reps.
• Coordinate pre-sales activities with allocated sales reps (sales teams).
• Work closely together with Support, Customer Success, Sales Ops and New Bizz
• Maintain and update trial reporting accordingly
• Assist CS in technical solutions for upsells and renewals.
• Enterprise prioritisation including troubleshooting. Refresher & scope training for trials & supporting modular trials on Ents accounts.
• CS winback trials
• Sales clinic. Personalised sessions looking with reps at hard-to-convert leads with technical blockers(e.g. Automation issues, lack of technical knowledge etc)
• Automation health checklist; ensure self-inviter methods are used only as a last resort and all other automation methods are explored before passing to CS
• Presales framework for deals over a certain value. Ensure the client knows what technology is being used, how long to automate & integrate.

Who you are:

• Experience in a similar technical role.
• A good understanding of e-commerce, social media, and SEO, ideally from a company working with SAAS or E-commerce.
• Experience using Salesforce.
• Have a good understanding of HTML and JavaScript.
• Technical support and troubleshooting experience.
• A doer who takes pride in providing a high level of service and delivering a consistent performance.
• Ability to work in a team selling environment. You must enjoy working in a thriving environment and have an interest in supporting sales.
• Self-motivated, goal-oriented with enthusiasm and commitment to achievement.
• Experience and understanding of REST API or similar.(training provided)
• Knowledge of scripting or other software development experience

What's in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package + bonus
• 25 days holiday per year, with an extra 5 days holiday allocated after your 1 year anniversary (prorated)
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy and Blinkist
• Comprehensive health package, pension, and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave
• Central office with a laid-back vibe and constant buzz of different languages being spoken everywhere you go It's complete with a coffee bar, canteen, and table tennis and has a wide variety of refreshments available - you can opt-in for breakfast and lunch at an affordable price
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities, and team socials
• Opportunity to join the Trustpilot Social Club for a small monthly fee and attend regular social and leisure activities like go-karting, cooking classes, and escape rooms
• Employee discounts to restaurants and shops

Still unsure?

We want everyone to feel welcome at Trustpilot. We're excited to hear about your experiences and how you can help us create a great culture for our team. So don't worry if you don't tick every single box - we'd still love to hear from you!

About us

Trustpilot began in 2007 with a simple yet powerful idea that is more relevant today than ever - to be the universal symbol of trust, bringing consumers and businesses together through reviews. Trustpilot is open, independent, and impartial - we help consumers make the right choices and businesses to build trust, grow and improve.

Today, we have more than 350 million reviews and 60 million monthly active users across the globe, with 149 billion annual Trustpilot brand impressions, and the numbers keep growing. We have more than 1000 employees and we're headquartered in Copenhagen, with operations in Amsterdam, Denver, Edinburgh, Hamburg, London, Melbourne, Milan and New York.

We're driven by connection. It's at the heart of what we do. Our culture keeps things fresh -- it'