Principal Software Support Engineer

BAE Systems.; Barrow-in-Furness; On-site; GBP 45,000 - 80,000; Full time

Job summary

An established industry player is seeking a Principal Software Support Engineer to join their dynamic team. In this pivotal role, you will analyze software products and develop support strategies that ensure optimal performance throughout their lifecycle. Your expertise will guide stakeholders and contribute to collaborative efforts in maintenance design. This position offers the chance to work within a diverse and inclusive environment that values your contributions and supports your professional growth. If you are passionate about making a difference and thrive in a collaborative setting, this opportunity is perfect for you.

Benefits

Competitive Pension Scheme

Enhanced Annual Leave

Company Contributed Share Incentive Plan

Flexible Working

Employee Assistance Programme

Cycle2work

Employee Discounts

Annual Incentive Eligibility

Qualifications

• Degree or equivalent experience in software support discipline required.
• Excellent communication and IT skills essential for the role.

Responsibilities

• Analyse software products and derive support strategies.
• Provide software SME advice and support stakeholder engagement.

Skills

Software Support Analysis

Verbal Communication

Written Communication

IT Skills

Problem Analysis

Education

Degree in Software Support or Equivalent

Tools

JSP 935

DefStan 00-055

IEC 61508

Job description

Job title: Principal Software Support Engineer

Location: Barrow-in-Furness, Brough or Filton. We offer a range of hybrid and flexible working arrangements - please speak to your recruiter about the options for this particular role.

Salary: Negotiable dependant on experience.

What you’ll be doing:

• Using BAES processes, analyse software products (COTS, Bespoke, Modified COTS) and derive software support strategies.
• Review software source documentation, interpret technical information and derive written recommendations on how best to support the software product through life via the production of system level software support case reports.
• Support stakeholder engagement and attend collaboration working groups in support of BAES scope of work for maintenance design (software).
• Provide software SME advice to the wider ILS community, and support mapping activity between the BAE software analysis outputs and other key ILS stakeholders and their support outputs.

Your skills and experiences:

Essential:

• Degree or equivalent skills knowledge and experience in the software support discipline.
• Excellent verbal and written communication skills.
• Excellent IT skills.
• The ability to analyse complex problems specifically related to software support, and identify the most critical support related issues.

Desirable:

• Understanding of JSP 935, DefStan 00-055, IEC 61508, DLF SSE GP.2.11.

Benefits:

You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts - you may also be eligible for an annual incentive.

The Support Engineering Team:

The Principal Engineer - Support Engineering Maintenance Design - Software Support role will utilise best practice, professional engineering judgement and initiative to undertake tasks in production of system and equipment level software analysis and software support reports. The analysis will be undertaken in accordance with BAE processes. Activities will be undertaken working alone or in a team, with the support and guidance of the Engineering Manager if required. We offer relocation support packages across all Submarines roles, subject to eligibility criteria.

Why BAE Systems?

This is a place where you’ll be able to make a real difference. You’ll be part of an inclusive culture that values diversity, rewards integrity, and merit, and where you’ll be empowered to fulfil your potential. We welcome candidates from all backgrounds and particularly from sections of the community who are currently underrepresented within our industry, including women, ethnic minorities, people with disabilities and LGBTQ+ individuals. We also want to make sure that our recruitment processes are as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments.

Please be aware that many roles at BAE Systems are subject to both security and export control restrictions. These restrictions mean that factors such as your nationality, any nationalities you may have previously held, and your place of birth can restrict the roles you are eligible to perform within the organisation. All applicants must as a minimum achieve Baseline Personnel Security Standard. Many roles also require higher levels of National Security Vetting where applicants must typically have 5 to 10 years of continuous residency in the UK depending on the vetting level required for the role, to allow for meaningful security vetting checks.

Closing date: 7th April 2025.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.