Principal Software Engineer - Operations and Customer Services

Iglu.com; Wimbledon; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Principal Software Engineer to lead the transformation of its operations and customer services. This role involves taking technical ownership of CRM and operations domains, ensuring the seamless integration of business-critical systems. You will collaborate with talented teams, shaping the future of online cruise booking through innovative technology solutions. Join a supportive environment that values your ideas and contributions, offering ample room for growth and professional development. If you have a passion for technology and travel, this is the perfect opportunity to make a significant impact.

Benefits

Paid training and conferences

Flexible working hours

Travel perks

Collaborative work environment

Opportunity for growth

Qualifications

• Experience leading and mentoring software developers.
• Deep expertise in application and platform development.

Responsibilities

• Architect clean, scalable integrations between platforms.
• Oversee development of applications for customer service.

Skills

C#

MVC

SQL

AWS

Problem-solving

Analytical Skills

Communication

Education

Bachelor's Degree in Computer Science

AWS Certification

Tools

TeamCity

Octopus

Bitbucket Pipelines

Job description

Principal Software Engineer - Operations and Customer Services

Iglu.com Wimbledon, England, United Kingdom

Principal Software Engineer - Operations and Customer Services

Iglu.com Wimbledon, England, United Kingdom

2 days ago Be among the first 25 applicants

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At Iglu.com, we're more than just a travel company — we’re the UK’s leading online cruise retailer, and we’re redefining what it means to book a cruise in the digital age.

Working at Iglu means:

• Flat structure, real impact – Your ideas matter. Everyone contributes, and you’ll see the results of your work fast.
• Cruise perks & travel love – We’re in the business of adventure, and you’ll feel it.
• Smart, supportive people – Join a talented, close-knit team that genuinely enjoys solving hard problems together.
• Room to grow – We’re on a transformation journey, and there’s huge opportunity to shape the future with us.
• Training and development - Paid for training, conferences and certification e.g. AWS Certs.

We combine a passion for travel with a love for technology, delivering smart, seamless customer experiences and building platforms that handle the complexity of modern cruising — all while keeping things collaborative and fun.

What you will be doing and why it matters

As a Principal Engineer at IgluCruise.com, you’ll take technical ownership of the CRM and operations domains, helping to shape the evolution of our enterprise platforms and the seamless integration of business-critical systems.

From architecting clean, scalable integrations between internal and external platforms to overseeing the development of vital applications that power our customer service and operations — your work will be foundational to how we operate and grow.

You’ll be at the technical heart of a business that’s transforming how people book cruises online — a sector ripe for innovation and full of complexity.

Who will I be working with?

You’ll report directly to the Director of Engineering and play a leadership role across two cross-functional Product Teams focused on CRM and operations.

You’ll be supported by and work closely with:

• The Head of Architecture to align technical direction with target architecture
• The Director of Engineering to drive engineering strategy and team growth
• The Head of QA to ensure high standards of quality, automation, and release confidence
• The Lead Engineers and Software Engineers in the CRM and operations Product Teams
• Business stakeholders as a technical consultant for new idea submissions

Collaboration will be at the heart of your role — ensuring technology choices and development practices are aligned with business needs and delivered with excellence.

What you will own

• Customer service and sales lead management
• Back office automation platform
• Call centre platform
• Agent Reservations (Configure, Price, Quote and Book)
• Booking management platform
• Customer Booking Portal

What we are looking for

• Contribute to sprint planning while providing architectural guidance to product teams.
• Shape the long-term technical vision for bespoke software, looking beyond immediate delivery needs.
• Serve as a technical advisor to business units aligned with product teams, with a primary focus on Sales and Customer Service.
• Bring deep expertise in application and platform development.
• Demonstrate strong proficiency in enterprise integration patterns (including APIs and event driven design), AWS and SQL as well as noSQL databases.
• Lead architecture and development decision-making with confidence and clarity.
• Maintain a hands-on approach, effectively balancing strategic thinking with practical implementation.
• Someone who can remain calm under pressure to investigate and resolve technical issues and challenges.

Tech at Iglu:

• We work in an Agile way but let teams decide how to operate within those boundaries
• We are happy with remote and office working
• We are pragmatic about what technologies we use but always are evaluating new tools/languages/frameworks
• We are passionate about Infrastructure as code and AWS is our platform of choice
• We believe in autonomy and responsibility to sit in the teams that are building and deploying the software.
• Small frequent deployments are what we strive for

Experience / Qualifications:

• Experience in running engineering teams or cross functional teams
• Experience designing and developing highly available and scalable distributed solutions ideally ecommerce.
• Experience in Infrastructure as Code
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.
• Experience leading and mentoring a team of software developers
• Extensive experience of C#, MVC and SQL (.net framework and .net core)
• Experience working closely with Stakeholders and wider business
• Experience with AWS (or other cloud technologies)
• Experience with distributed caching
• Experience with search technologies
• Exposure to TeamCity, Octopus and Bitbucket Pipelines

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Technology, Information and Media

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