Principal Software Engineer - Operations and Customer Services

JR United Kingdom; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Principal Software Engineer to lead technical ownership of CRM and operations. This role is pivotal in shaping enterprise platforms and integrating vital business systems. You will work closely with a talented team, driving innovation in a sector ripe for transformation. The company values collaboration, autonomy, and the opportunity for personal growth, making it an exciting place to advance your career. If you are passionate about technology and eager to make an impact, this position offers a unique chance to contribute to a dynamic and evolving environment.

Benefits

Paid training and conferences

Flexible working hours

Travel perks

Collaborative team environment

Opportunities for growth

Qualifications

• Experience in running engineering or cross-functional teams.
• Strong proficiency in enterprise integration patterns and cloud technologies.

Responsibilities

• Take technical ownership of CRM and operations domains.
• Shape the long-term technical vision for bespoke software.

Skills

C#

MVC

SQL

AWS

Problem-solving

Analytical skills

Communication skills

Team leadership

Education

Bachelor's Degree in Computer Science

Relevant Certifications (e.g., AWS)

Tools

TeamCity

Octopus

Bitbucket Pipelines

Job description

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Principal Software Engineer - Operations and Customer Services, London (Wimbledon)

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Client:

Iglu.com

Location:

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

05.05.2025

Expiry Date:

19.06.2025

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Job Description:

About Iglu - Why You'll Love Working Here

At Iglu.com, we're more than just a travel company — we’re the UK’s leading online cruise retailer, redefining how to book cruises in the digital age.

Working at Iglu means:

• Flat structure, real impact – Your ideas matter. Everyone contributes, and you’ll see results quickly.
• Cruise perks & travel love – We’re passionate about adventure, and it shows.
• Smart, supportive team – Join talented colleagues who enjoy solving complex problems together.
• Growth opportunities – Be part of our transformation journey and help shape our future.
• Training and development – Paid courses, conferences, and certifications like AWS.

We combine a passion for travel with a love for technology, delivering seamless customer experiences and building platforms that manage the complexity of modern cruising — all in a collaborative and fun environment.

What you will be doing and why it matters

As a Principal Engineer at IgluCruise.com, you will own the CRM and operations domains, guiding the evolution of our enterprise platforms and integrating critical business systems.

Your work will include architecting scalable integrations and developing applications that support customer service and operations — essential to our growth and operations.

You will be at the technical core of a business innovating in online cruise booking, an industry full of opportunities and complexities.

Who will I be working with?

You will report to the Director of Engineering and lead two cross-functional Product Teams focused on CRM and operations.

You will collaborate with:

• The Head of Architecture for technical alignment
• The Director of Engineering for strategy and team growth
• The Head of QA for quality standards
• Lead and Software Engineers in the Product Teams
• Business stakeholders for technical consultation

Collaboration is key — ensuring technology aligns with business needs and standards of excellence.

What you will own

• Customer service and sales lead management
• Back office automation platform
• Call centre platform
• Agent Reservations (Configure, Price, Quote, Book)
• Booking management platform
• Customer Booking Portal

What we are looking for

• Contributing to sprint planning and providing architectural guidance
• Shaping long-term technical vision for bespoke software
• Serving as a technical advisor to sales and customer service units
• Deep expertise in application development and enterprise integration (APIs, event-driven design)
• Proficiency in AWS, SQL, noSQL databases
• Leading architecture and development decisions
• Hands-on approach with strategic and practical balance
• Ability to remain calm under pressure and resolve technical issues

Tech at Iglu:

• Agile methodologies with team autonomy
• Remote and office work options
• Pragmatic technology choices with ongoing evaluation
• Focus on Infrastructure as Code and AWS
• Autonomy and responsibility within teams
• Frequent small deployments

Experience / Qualifications:

• Leadership of engineering or cross-functional teams
• Designing scalable, high-availability solutions, ideally in e-commerce
• Experience with Infrastructure as Code
• Strong problem-solving skills
• Excellent communication skills
• Mentoring software developers
• Extensive experience with C#, MVC, SQL (.NET Framework and .NET Core)
• Collaborating with stakeholders and business units
• Experience with AWS or other cloud platforms
• Experience with distributed caching and search technologies
• Familiarity with TeamCity, Octopus, Bitbucket Pipelines

Please note: If you are not a passport holder of the country for the vacancy, a work permit may be required. Check our Blog for more info.

Bank or payment details should not be provided during application. All applications must be submitted via the 'Apply now' button.

Created on 05/05/2025 by JR, United Kingdom