Principal - SMART Workplace

EBRD; Greater London; Hybrid; GBP 90,000 - 140,000; Full time

Job summary

EBRD is seeking a Principal, Smart Workplace to lead development, implementation and continuous improvement of Smart Workplace systems across Headquarters and offices. The role focuses on strategy, governance, and senior advisory support to optimise workplace planning, analytics and employee experience.

The successful candidate will manage projects, budgets and suppliers, while guiding a team and collaborating with IT, Procurement and Security to deliver scalable, data-driven workplace solutions

Qualifications

• Extensive experience with smart technologies and workplace systems.
• Strong governance, analytics and reporting capabilities.
• Ability to lead large, multi-stakeholder projects and supplier relationships.

Responsibilities

• Lead the development and delivery of Smart Workplace strategy, ensuring alignment with the roadmap and operational insight.
• Manage day-to-day Smart Workplace systems, including platforms, analytics and building technologies.
• Provide technical advice to stakeholders and ensure systems are resilient and scalable.
• Develop and apply workplace analytics, benchmarking and performance reporting for governance forums.
• Coordinate integration between workplace tech, IT systems, building infrastructure and services.
• Ensure compliance with architecture, information governance, cyber security and continuity standards.
• Oversee budgets, procurement activities and supplier performance for continuous improvement.

Skills

Analytical skills

Time management

Communication

Project management

Team working

Decision making

Customer orientation

Tools

Accordant

AutoCAD

Microsoft Office

Job description

Purpose of Job

The Principal, Smart Workplace is responsible for leading the development, implementation and continuous improvement of the Bank's Smart Workplace systems, services and technologies in support of the Smart Workplace strategy and roadmap established by the Associate Director, Sustainability & Smart Workplace.

The role acts as the senior specialist for Smart Workplace technologies, workplace analytics and workplace management systems, ensuring the effective operation, optimisation and enhancement of platforms supporting Headquarters and Resident Offices.

Working closely with stakeholders across Corporate Services, Information Technology, Procurement and external service providers, the Principal leads the delivery of Smart Workplace initiatives, manages the performance of workplace technology solutions and provides specialist advice to support workplace planning, operational efficiency and employee experience objectives.

The role is responsible for managing assigned projects, contracts, budgets and supplier relationships and provides line management, technical guidance and development support to the Associate, Smart Workplace.

Requisition ID 37027

Office Country United Kingdom

Office City London

Division Corporate Services

Full-Time/Part-Time Full Time

Contract Type Regular

Contract Length

Posting End Date 08/09/2026

Background

The Sustainability & Smart Workplace function is responsible for the strategic development and operational delivery of Smart Workplace services across the EBRD's global real estate portfolio.

Working across Corporate Services, Information Technology, Security, Health & Safety, Procurement, Engineering and Building Services, the function drives the implementation of workplace technologies and operational processes that support modern, data-driven workplaces.

The function is responsible for workplace technology strategy, Smart Building integration, workplace analytics, workplace management systems, occupancy and utilisation monitoring, asset tracking solutions, service management integration, digital workplace experience platforms and associated technology deployments across Headquarters and Resident Offices.

The Principal, Smart Workplace plays a central role in shaping long-term workplace technology strategy and ensuring that systems, data and processes support organisational growth, operational effectiveness, and employee experience objectives.

Accountabilities & Responsibilities

Strategic Leadership

• Support the development and implementation of the Bank's Smart Workplace strategy and roadmap, contributing specialist expertise and operational insight to inform future priorities and initiatives.
• Support the development of governance frameworks, technical standards and performance measures for Smart Workplace technologies and services, ensuring effective implementation and compliance.
• Identify opportunities for innovation, automation and service improvement across the workplace technology environment and develop proposals to support business objectives.

Smart Workplace Ownership

• Lead the day-to-day management, development and optimisation of the Bank's Smart Workplace systems, including workplace management platforms, resource booking systems, occupancy analytics, workplace experience applications and Smart Building technologies.
• Act as a senior subject matter expert for Smart Workplace technologies and associated data services, providing technical advice and recommendations to stakeholders across the Bank.
• Ensure Smart Workplace systems remain effective, resilient, scalable and aligned with operational and business requirements.

Data, Analytics and Decision Support

• Support the development and application of workplace analytics, utilisation benchmarking and performance reporting. This to be in tandem with Associate, Product Data Sustainability & Smart Workplace
• Present findings and recommendations to senior management, Executive Committee and other governance forums.

Technology and Integration Management

• Lead the development, enhancement and optimisation of workplace systems including workplace management platforms, service management integrations and Smart Building applications.
• Coordinate integration activities between workplace technologies, IT systems, building infrastructure and operational services, working closely with internal stakeholders and external suppliers.
• Ensure compliance with Bank standards relating to technology architecture, information governance, cyber security and business continuity requirements.

Commercial and Financial Management

• Manage budget planning, expenditure monitoring and financial reporting for Smart Workplace systems and services within delegated authority.
• Lead procurement activities relating to Smart Workplace solutions, including the preparation of technical specifications, tender documentation and evaluation criteria.
• Manage supplier performance and contractual obligations to ensure effective service delivery, value for money and continuous improvement.

Portfolio and Project Leadership

• Lead assigned Smart Workplace projects and technology deployments across Headquarters and Resident Offices, ensuring delivery against agreed scope, programme, quality and budget requirements.
• Establish project plans, coordinate resources and manage delivery activities to support successful project outcomes.
• Drive continuous improvement initiatives that enhance operational effectiveness, user experience and service performance.

People Leadership

• Provide line management, coaching and development support to Smart Workplace team members.
• Set objectives, monitor performance and support capability building within the team.
• Foster a culture of collaboration, innovation and continuous improvement.

Stakeholder Engagement

• Develop and maintain effective working relationships with Corporate Services, IT, Procurement, Security, Health & Safety, Finance and external partners.
• Influence stakeholder decision-making through specialist advice, technical expertise and evidence-based recommendations.
• Represent the Smart Workplace function in discussions relating to workplace technology, workplace systems and associated improvement initiatives both internally and externally where appropriate.

Knowledge, Skills, Experience & Qualifications

• Extensive experience in Smart Technologies, platforms and IoT products
• Experienced in workplace planning, furniture layouts and office relocations
• Knowledge of furniture specification and industry developments
• Knowledge of CAFM and related systems
• Good understanding of integration of Smart building systems
• A wide perspective on modern building operations, to gain the opportunities of integration with new technology
• Knowledge of current H&S standards and legislation, including CDM Regulations
• Proficient and literate in Accordant, AutoCAD and Microsoft Office products
• Good understanding of relational database systems and SQL.
• Good understanding of contract management

Key competencies should include

• Strong analytical and logical reasoning skills
• Team worker with good time management skills
• Ability to cope well under pressure
• Reliable, flexible and highly professional attitude
• Strong communication and writing skills
• Strong project management skills
• Excellent customer service skill
• Ability to prioritise workload effectively

What is it like to work at the EBRD? / About EBRD

Our agile and innovative approach is what makes life at the EBRD a unique experience! You will be part of a pioneering and diverse international organisation, and use your talents to make a real difference to people's lives and help shape the future of the regions we invest in.

At EBRD, our Values – Inclusiveness, Innovation, Trust, and Responsibility – are at the heart of how we work. We bring these to life through our Workplace Behaviours: listening well and speaking up, collaborating smartly, acting decisively with full commitment, and simplifying to amplify our impact. These principles shape our culture and define our success. We seek individuals who not only share these values but are also committed to embedding them in their daily work, fostering a positive and high-performing environment.

The EBRD Environment Provides You With

• Varied, stimulating and engaging work that gives you an opportunity to interact with a wide range of experts in the financial, political, public and private sectors across the regions we invest in.
• A working culture that embraces inclusion and celebrates diversity. Our workforce reflects a broad range of backgrounds, perspectives, and experiences, bringing fresh ideas, energy, and innovation and enhancing our ability to serve our clients, shareholders, and counterparties effectively.
• A hybrid workplace that offers flexibility to teams and individuals; that is based on trust, flexibility and connectedness.
• An environment that places sustainability, equality and digital transformation at the heart of what we do.
• A workplace that prioritises employee wellbeing and provides a comprehensive suite of competitive benefits.

Diversity is one of the Bank’s core values which are at the heart of everything it does. As such, the EBRD seeks to ensure that everyone is treated with respect and given equal opportunities and works in an inclusive environment. The EBRD encourages all qualified candidates who are nationals of the EBRD member countries to apply regardless of their racial, ethnic, religious and cultural background, gender, gender identity, sexual orientation, age, socio-economic background or disability.

Please note, that due to the high volume of applications received, we regret to inform you that we are unable to provide detailed feedback to candidates who have not been shortlisted (for further consideration).