Principal Service Consultant

Vodafone; Farnborough; On-site; GBP 45,000 - 85,000; Full time

Job summary

Join a dynamic global community at a leading technology communications company that is committed to building a more connected and sustainable world. In this exciting role as a Pre-Sales Principal Service Consultant, you will leverage your extensive experience to engage with customers and develop innovative service architectures that drive success. With a focus on collaboration and customer loyalty, you will play a crucial role in revolutionizing how organizations utilize technology and connectivity. This position offers an excellent remuneration package, a supportive work environment, and opportunities for personal and professional growth. Be part of a team that values diversity and inclusion, and make a real difference in the digital world.

Benefits

28 days holiday entitlement

Employee discounts

Retail vouchers

Pension plan

Share schemes

Paid leave for charity projects

Learning and development tools

Market leading parental leave policies

Reconnect programme for career breaks

Qualifications

• Mastery of ITILv3 or v4 with certification is essential.
• Extensive experience in complex customer opportunities required.

Responsibilities

• Engage with customer organizations to determine service models.
• Define bespoke service models for complex customer solutions.

Skills

ITILv3 or v4

Telecommunications

Customer Support Services

Communication Skills

Problem Solving

Interpersonal Skills

Education

Master's Degree

Job description

Business Area: Local Vodafone Business Unit

Posting Country: United Kingdom

Full Time / Part Time: Full Time

Contract Type: Permanent

At Vodafone, we’re working hard to build a better future. A more connected, inclusive and sustainable world. As a dynamic global community, it's our human spirit, together with technology, that empowers us to achieve this.

We challenge and innovate in order to connect people, businesses, and communities across the world. Delighting our customers and earning their loyalty drive us, and we experiment, learn fast and get it done, together.

With us, you can truly be yourself and belong, share inspiration, embrace new opportunities, thrive, and make a real difference.

Location: Farnborough or Bristol (4 days per week on site), UK
Salary: Excellent basic salary plus commission and Vodafone benefits
Hours: Full time 37.5 hours per week – Mon to Fri

Please note full DV clearance is required for this role

As a Location Independent Worker, for operational reasons you may be required to perform your duties, either temporarily or permanently, from any of Vodafone’s UK offices or customer sites within a reasonable geographic area of your home address. Our “Office in a Box” home working kit will provide you with everything you need, no matter where you are.

Who We Are

We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Be part of Vodafone Business UK, a team that is revolutionising how customers use technology and connectivity. With our extensive range of products and services, we help all kinds of organisations – from small, local businesses to multi-national corporations – unlocking the potential of new technologies, including 5G, AI and the Internet of Things (IoT).

What you’ll do

The Pre-Sales Principal Service Consultant is a senior role within the Pre-Sales Service Consultancy job family, and therefore demonstrates significant experience and knowledge in the field, with a track record of success in developing successful service architectures within complex environments.

Their primary role will be to engage across a range of contact points within a customer organisation and determine the service model which will complement a technology solution required to provide market-leading service to that customer.

This is a customer-facing role, supporting the largest and most complex opportunities and accounts within VBSE. The Pre-Sales Principal Service Consultant will typically own the definition of bespoke service models for complex customer solutions, the nature, criticality, and scale of some of these opportunities allows our solutions to influence and “change the way Britain works”.

Who you are

• Mastery of ITILv3 or v4 preferably with certification
• Extensive experience as a senior / lead Service Consultant / Architect on complex customer opportunities and programmes.
• Background in Telecommunications, IT or Customer/Support Services.
• Communication skills - the ability to write and present low to medium subject matters in a clear and concise manner
• Ability to determine the critical success factor of delivery
• Strong personal impact, self-disciplined and personal drive.
• Willingness to develop and adapt to meet changing client and market expectations.
• A team player willing to support and work with others.
• Significant problem-solving ability using innovation and initiative.
• Effective interpersonal and analytical skill

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

What we offer

We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools, market leading parental leave policies and an innovative Reconnect programme for people who have taken a career break.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

Vodafone is committed to attracting, developing and retaining the very best people by offering a motivating and inclusive workplace in which talent is truly recognised and rewarded. We are committed to promoting Inclusion for All with the belief that diversity plays an important role in the success of our business. We actively encourage everyone to consider becoming a part of our journey.