Principal Quality Assurance Engineer

MBDA; Stevenage; Hybrid; GBP 45,000 - 55,000; Full time

Benefits offered by this job

Company bonus

Pension plan

Overtime opportunities

Flexi leave

Flexible working

Enhanced parental leave

Site facilities

Healthcare plan

Job summary

MBDA UK is seeking a Principal Quality Assurance Engineer to support MBDA products in service. You will network across functions and sites, working in a customer-facing environment with our Product Support Team.

1-2 days on-site as part of a hybrid model. The role requires strong experience in quality management, non-conformance handling, and collaboration with engineering, manufacturing and supply chain to drive corrective actions and improve customer satisfaction.

Qualifications

• Experience with quality management systems and processes.
• Familiarity with non-conformance management and SAP.
• Strong communication and interpersonal skills to liaise with customers and internal teams.
• Experience in a project environment and ability to work in a team.
• Ability to identify risks and implement mitigation to reduce rework and improve customer satisfaction.
• Understanding and respect for cultural differences.
• Ability to manage deadlines with attention to detail.

Responsibilities

• Manage product non-conformance and facilitate its resolution.
• Provide non-conformance data analysis and reports.
• Collaborate with Engineering, Manufacturing, Production and Supply Chain to fix quality issues.
• Review and maintain Project Quality planning documentation.
• Ensure compliance with Business Management System procedures.
• Identify and mitigate quality risks to improve customer satisfaction.
• Participate in process improvement activities.
• Interact with supply chain on non-conformances and corrective actions.
• Support continuous improvement across QA team and CSS.

Skills

Quality management

Communication

Project management

Risk assessment

Cultural awareness

Deadline management

Education

HNC/HND in engineering

Tools

SAP

Job description

An opportunity has arisen for a Principal Quality Assurance Engineer, responsible for supporting activities relating to MBDA products in use with our customers. The role will require you to network with and gain visibility of a large variety of MBDA's functions and in service support activities across different sites. Working in a customer facing environment, with a dynamic and experienced Product Support Team.

Responsibilities

• Manage product non-conformance and facilitate implementation of non-conformance process.
• Provide non-conformance data analysis and summary reports.
• Collaborate with Engineering, Manufacturing, Production and Supply Chain teams to resolve quality issues and ascertain root cause and implement corrective actions.
• Review, develop, implement and maintain Project Quality planning documentation.
• Ensure compliance to Business Management System procedures is maintained.
• Proactively identify, communicate and mitigate Quality risks and issues to reduce risk and increase customer satisfaction.
• Participate in process improvement activities.
• Interact with supply chain on non-conformances and corrective actions.
• Facilitate continuous improvement activities both in the Quality Assurance team and wider CSS sector.
• Up to £50,000 depending on experience

Dynamic (hybrid) working

• 1 - 2 days per week on-site, due to workload classification

Security Clearance

• British Citizen or a Dual UK national with British citizenship.
• Restrictions and/or limitations relating to nationality and/or rights to work may apply.
• As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.
• You typically need 5 years of continuous UK residency.
• Not having spent five years in the UK may not automatically disqualify you, but please be aware we cannot guarantee the outcome of the security clearance process and this may impact your ability to work for MBDA; these are processed on a case by case basis.

What we can offer you

• Company bonus: Up to £2,500 (based on company performance and will vary year to year)
• Pension: maximum total (employer and employee) contribution of up to 14%
• Overtime: opportunity for paid overtime
• Flexi Leave: Up to 15 additional days
• Flexible working: We welcome applicants who are looking for flexible working arrangements
• Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
• Facilities: Fantastic site facilities including subsidised meals, free car parking and much more…
• Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more.

The opportunity

Customer Support and Services is a fully integrated directorate within MBDA, which provides a unique multinational, multi product, multi customer and user focused environment. The Quality Assurance team support MBDA Products with our UK and Export customers. This is an excellent opportunity for a Quality Assurance Engineer or practitioner to further develop their career.

Qualifications

• Minimum HNC/HND level qualification with experience within Engineering or Quality Assurance is desirable.

Required Skills

What we're looking for from you

• Engineer with an experience or familiarity of quality management systems, techniques and processes.
• Practical knowledge of non-conformance management process and SAP business tool.
• Excellent communication & interpersonal skills to effectively liaise with customers and internal teams – an ability to influence change.
• Experience of working within a project environment and able to operate effectively as part of project team.
• Ability to identify risks and critical issues and drive forward suitable mitigation solutions with the aim of reducing rework and increasing Customer satisfaction.
• Ability to understand and respect cultural differences
• Ability to manage deadlines with an attention to detail.

Preferred Skills

Not specified.

Pay range and compensation package

• Salary: Up to £50,000 depending on experience
• Company bonus: Up to £2,500 (based on company performance and will vary year to year)
• Pension: maximum total (employer and employee) contribution of up to 14%
• Overtime: opportunity for paid overtime
• Flexi Leave: Up to 15 additional days
• Flexible working: We welcome applicants who are looking for flexible working arrangements
• Enhanced parental leave: offers up to 26 weeks for maternity, adoption and shared parental leave -enhancements are available for paternity leave, neonatal leave and fertility testing and treatments
• Facilities: Fantastic site facilities including subsidised meals, free car parking and much more…
• Healthcare Cash Plan: The Healthcare Cash Plan benefit provides the option to claim cash back on everyday healthcare expenses such as optical, dental, health and wellbeing and more.

Equal Opportunity Statement

Our company: Peace is not a given, Freedom is not a given, Sovereignty is not a given MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more… We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process. Follow us on LinkedIn (MBDA), X (@MBDA_UK), Instagram (MB