Principal Operations Manager

South Tyneside Council; South Tyneside; Hybrid; GBP 59,000 - 72,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

The Principal Operations Manager will join Tyne and Wear Pension Fund, administered by South Tyneside Council, delivering strategic leadership for pensions administration with a focus on service excellence across one of the largest funds in the LGPS. The role is based in South Shields with hybrid working.

You will report to the Head of Pensions Administration, drive performance, ensure regulatory compliance, and collaborate with partners to optimise member outcomes and employer relationships.

Job description

Principal Operations Manager

Location: South Shields / Hybrid working (typically 2-3 days office working per week)

Contract: Full-time (37 hours) / Permanent

Salary: £65,634 per annum plus benefits and relocation assistance (where applicable)

Employer: Tyne and Wear Pension Fund (administered by South Tyneside Council)

Thank you for your interest in joining Tyne and Wear Pension Fund (administered by South Tyneside Council) as a Principal Operations Manager. This is an exciting time to join us and become part of a forward-looking leadership team.

Following a period of significant growth, we are proud of our reputation as a high-performing, forward-thinking and ambitious organisation. However, we are not complacent. The pensions landscape continues to evolve at pace, bringing new opportunities and challenges for the Local Government Pension Scheme. Our focus remains on delivering excellent outcomes for members, employers and stakeholders whilst continuing to innovate, improve and adapt.

Serving more than 200 active employers, Tyne & Wear Pension Fund is one of the most significant Local Government Pension Scheme funds in the country. As the fourth largest LGPS Fund in England and Wales, we are responsible for administering pension benefits for around 200,000 members and managing assets valued in excess of £15 billion.

This is a particularly exciting time to join us. Tyne & Wear Pension Fund now also delivers pensions administration services for the Teesside Pension Fund through a commercial contract. This creates one of the largest pension administration operations within the Local Government Pension Scheme, serving a growing membership and employer base. As we continue to build on this success, this leadership role will play a key part in driving innovation, continuous improvement and service excellence across the organisation.

About the role

The Principal Operations Manager will provide strategic leadership for the Pension Fund's Operations Teams, overseeing the delivery of high-quality pensions administration services across one of the largest and most ambitious funds in the Local Government Pension Scheme. Reporting to the Head of Pensions Administration, you will be responsible for helping shape operational strategy whilst ensuring service delivery meets legislative requirements, performance targets and stakeholder expectations.

You will bring substantial experience of leading teams within a pensions environment, ideally within the Local Government Pension Scheme. We are seeking a strong operational leader with a track record of managing performance, improving services and delivering results within complex and customer-focused organisations.

In return, you will be welcomed by a progressive, friendly and talented team. We encourage productive, flexible working and we will provide you with the technology you need to work from our office in South Shields and from home.

Closing date: Monday 23 November