Principal Manager - Housing Options

Salford City Council; Eccles; Sur place; GBP 65 000 - 90 000; Plein temps

Résumé du poste

Salford City Council is seeking a Principal Manager for Housing Options to lead and oversee day-to-day delivery across a complex housing service. You will drive performance, shape strategy and ensure high-quality, customer-focused services for residents in Salford.

You will lead teams, manage statutory duties, build partnerships across health and social care, and identify innovative housing solutions while developing staff and shaping future service delivery.

Qualifications

• Significant experience within housing options, homelessness or a related housing service.
• Strong knowledge of housing and homelessness legislation, policy and best practice.
• Proven ability to lead teams and deliver high-quality customer-focused services.
• Experience driving service improvement, transformation and performance management.
• Excellent communication, influencing and partnership-building skills.
• Ability to analyse complex information and translate it into effective service delivery.
• Commitment to developing people, building capability and creating positive team cultures.
• Passion for improving outcomes for residents and communities.

Responsabilités

• Lead and manage Housing Options teams to deliver excellent customer-focused services.
• Ensure statutory homelessness duties are delivered effectively, consistently and in line with legislation and best practice.
• Drive service improvement, performance and innovation across all areas of Housing Options.
• Develop and maintain strong partnerships across housing, health, social care, voluntary sector organisations and other key stakeholders.
• Identify new approaches, funding opportunities and housing solutions that improve outcomes for residents.
• Lead, coach and develop staff, creating a culture where colleagues feel valued, empowered and able to perform at their best.
• Support the Head of Housing Options in shaping future service delivery and responding to emerging challenges and opportunities.
• Represent the service on local, regional and national forums.

Connaissances

Leadership

Strategic thinking

Stakeholder engagement

Performance management

Communication

Analytical thinking

Description du poste

of Salford's most vulnerable households. Why This Role Matters Every day, our Housing Options service supports residents facing some of life's most challenging circumstances. As Principal Manager, you will play a leading role in:

• Preventing and relieving homelessness across the city.
• Ensuring residents have access to high-quality housing advice and support.
• Developing innovative housing solutions that improve outcomes and promote independence.
• Building effective partnerships that strengthen support for vulnerable residents.
• Driving continuous improvement and ensuring services remain responsive to changing needs and a high-performing, motivated and customer-focused workforce.

Your leadership will directly contribute to stronger communities, better resident outcomes and delivery of the council's wider ambitions for Salford.

About the Role

Reporting directly to the Head of Housing Options, you will support the strategic and operational leadership of the service whilst overseeing day-to-day delivery across a complex and high-profile area. You will:

• Lead and manage Housing Options teams to deliver excellent customer-focused services.
• Ensure statutory homelessness duties are delivered effectively, consistently and in line with legislation and best practice.
• Drive service improvement, performance and innovation across all areas of Housing Options.
• Develop and maintain strong partnerships across housing, health, social care, voluntary sector organisations and other key stakeholders.
• Identify new approaches, funding opportunities and housing solutions that improve outcomes for residents.
• Lead, coach and develop staff, creating a culture where colleagues feel valued, empowered and able to perform at their best.
• Support the Head of Housing Options in shaping future service delivery and responding to emerging challenges and opportunities.
• Represent the service on local, regional and national forums.

What We're Looking For

We're looking for an experienced housing professional who combines operational excellence with strategic thinking and inspirational leadership. You will bring:

• Significant experience within housing options, homelessness or a related housing service.
• Strong knowledge of housing and homelessness legislation, policy and best practice.
• A proven ability to lead teams and deliver high-quality customer-focused services.
• Experience driving service improvement, transformation and performance management.
• Excellent communication, influencing and partnership-building skills.
• The ability to analyse complex information and translate it into effective service delivery.
• A commitment to developing people, building capability and creating positive team cultures.
• A passion for improving outcomes for residents and communities.

What Success Looks Like

In this role, you will help us achieve:

• Outstanding housing options services that residents can trust.
• Reduced homelessness and improved housing outcomes.
• Stronger partnership working across the city and beyond.
• Innovative service delivery that responds to changing challenges and opportunities.
• A high-performing workforce that feels supported, valued and outcomes for residents through a preventative, person-centred approach.

Why Join Us?

This is an exciting time to join Housing in Salford. With housing now established as a dedicated service within the Place Directorate, clear strategic leadership from our Director of Housing, and a newly appointed Head of Housing Options driving forward ambitious plans for the future, you'll have the opportunity to help shape and influence a service with a clear sense of purpose and direction. You'll join a values-driven organisation committed to delivering excellent services, supporting professional development and making a meaningful difference to residents' lives. Together, we'll create housing solutions that change lives and strengthen communities across Salford. If you have any questions about the role or would like to find out more, please contact and we will be happy to assist.

What we need from you if you are invited to interview:

• Passport/ID - You will be required to provide original documentation confirming your right to work in the UK. Successful candidates will also be required to provide proof of address.

Qualifications/registrations if applicable for the role

Want to know more about Salford? As an authority we are dedicated to improving the lives of our residents, and as an employer we are passionate about helping individuals to thrive in their work. We are committed to developing a diverse and inclusive culture and are proud of our professional accreditations which champion this.

Find out about our city as a place to live, work & grow, and learn more about the amazing work we are doing. You'll also find out about the wealth of benefits we have to offer you on our Salford pages!

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