Principal Implementation Consultant

Unmind; London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

An ambitious and innovative company is seeking a Principal Implementation Consultant to lead their Implementation Team. This role offers a unique opportunity to make a hands-on impact in a fast-paced startup environment focused on mental health and wellbeing. You will be responsible for leading project management, building client relationships, and ensuring clear communication across teams. With a commitment to diversity and inclusion, the company provides a supportive and flexible work environment that values personal growth and wellbeing. Join a team that is dedicated to creating mentally healthy workplaces and making a meaningful difference.

Benefits

Private Medical Insurance

Equity scheme

Parental leave

Additional leave days

Flexible working arrangements

Learning budget

Wellness support

Qualifications

• 12+ years in SaaS delivery of enterprise technology.
• Proven consulting skills with global enterprise clients.

Responsibilities

• Lead project management for successful implementation.
• Develop strong client partnerships and maintain documentation.

Skills

SaaS delivery

HRIS integrations

SSO

Consulting skills

Stakeholder management

Problem-solving

Job description

Join to apply for the Principal Implementation Consultant role at Unmind

Unmind is the leading workplace wellbeing platform, on a mission to create mentally healthy workplaces where employees can flourish.

Grounded in science and built for enterprise, we drive people-first performance at some of the world’s biggest brands, including Uber, Major League Baseball, NHS, Disney, Standard Chartered, Mediacom, and British Airways.

Our services support the whole organization with data-driven performance insights for leaders, training for managers, wellbeing tools for all employees, and access to a global network of accredited mental health practitioners.

Our internal standards are as high as those of our clients. We’re an ambitious VC-backed software business in the exhilarating 10-100M growth phase. It’s challenging and rewarding work, and we’re committed to being our best.

Unmind believes high performance depends on balancing results with a focus on wellbeing. This is reflected in our core values:

• Be Human
• Grow Your Mind
• Innovate at Speed
• Inspire & Impact

Learn more about our values, application process, and work environment on our FAQ page.

Our DEI commitment

We aim to create an inclusive workplace that celebrates diversity and ensures everyone feels valued and heard, regardless of age, race, gender, religion, disability, or orientation. If you need accommodations during the hiring process, contact us at [e-mail].

The Role – Principal Implementation Consultant

We seek an exceptional individual to lead our Implementation Team. Consider if this role fits you:

• Hands-on impact: You have a proactive attitude and are comfortable being deeply involved in tasks.
• People and process-oriented: You excel in detailed and strategic work, with strong interpersonal and stakeholder management skills.
• Client-focused: You prioritize understanding and serving client needs to deliver delightful, impactful solutions.
• Resilient and adaptable: You thrive in a fast-paced startup environment, thinking quickly and innovating efficiently.

In this role, you will:

• Implement: Lead project management and ensure successful implementation.
• Build relationships: Develop strong client partnerships.
• Create transparency: Ensure clear communication across teams and with clients.
• Become an expert: Support teams technically through the implementation process.
• Collaborate: Maintain documentation and coordinate with stakeholders.

Skills and Experience

We value experience over formal education. Key qualifications include:

• 12+ years in SaaS delivery of enterprise technology, including HRIS integrations and SSO.
• Experience supporting a sales pipeline, product planning, and aligning outcomes with features.
• Proven consulting skills and experience managing global enterprise clients.
• Passion for mental health, tech-for-good, and improving lives.
• Ability to foster cross-team collaboration and resourcefulness in problem-solving.
• Self-awareness and eagerness to learn from others.

Benefits

Our benefits aim to support your wellbeing and growth, including:

• Private Medical Insurance
• Equity scheme
• Parental leave
• Additional leave days and company days off
• Flexible working arrangements
• Hybrid work from our London office
• Learning budget and wellness support

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Information Technology
• Industry: Mental Health Care