Principal Implementation Consultant

onetrust; Greater London; On-site; GBP 90,000 - 130,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible PTO

Equity RSUs

Parental leave

Job summary

OneTrust is seeking a Principal Consultant – Solution Lead to drive design and delivery of complex SaaS implementations. You will act as a trusted advisor across customer engagements, guiding cross-functional teams to ensure delivery integrity and maximum value from the platform.

You will work with Delivery Managers, Project Managers, and CX teams to align deliveries with outcomes, industry best practices, and long‑term customer value, while mentoring emerging consultants and influencing

Qualifications

• BA/BSc in Business, Engineering or related subject.
• 8+ years' experience in client-facing Professional Services role in a SaaS environment.
• Proven track record of successful delivery of enterprise IT projects as an individual contributor or team lead.
• Proven ability to engage across professional services, product management, and other functions.

Responsibilities

• Lead solution design and architecture for complex OneTrust implementations, ensuring alignment with customer outcomes and best practices.
• Act as the solution authority across engagements, guiding cross-functional teams to ensure high-quality delivery.
• Build trusted relationships with strategic customers and mentor junior consultants.
• Analyze customer business processes and provide strategic recommendations to optimize usage of OneTrust platform.
• Monitor and guide customer adoption to deliver long-term value and align with goals.
• Partner with Delivery Managers and Project Managers to manage risks, dependencies and escalations.
• Serve as primary escalation point for complex implementation challenges and drive resolution.
• Collaborate with CX Sales, Professional Services, and Customer Success to define scope and strategy.

Skills

Client-facing delivery

SaaS experience

Relationship management

Strategic guidance

Education

BA/BSc in Business, Engineering or related subject

Job description

Strength in Trust

OneTrust’s mission is to enable innovation through the responsible use of data and AI. We believe that ensuring data is trusted shouldn’t slow teams down—it should accelerate what’s possible. This led us to develop the first technology platform for responsible data use in 2016. Today, with AI representing the latest and most impactful expansion of data yet, OneTrust is once again redefining what responsible innovation looks like. OneTrust, the AI‑Ready Governance Platform™, unifies regulatory intelligence, automation, and connected governance workflows so businesses can continue to move at the speed of AI while ensuring good governance to prevent data misuse at scale. Trusted by thousands of organizations worldwide, OneTrust is shaping the future where trusted data becomes a transformative force for business and society.

The Challenge

The Principal Consultant – Solution Lead role is a critical component of the OneTrust delivery architecture. Following the sales process, consultants become the primary customer contact responsible for building and maintaining the relationship, leading the implementation of the solution, and managing customer expectations throughout the engagement.

As a Principal Consultant – Solution Lead, individuals are expected to lead complex customer implementations while acting as trusted advisors across their assigned clouds or solution areas. This role requires balancing deep, hands‑on delivery expertise with strategic guidance to ensure customers successfully adopt, realize value from, and scale OneTrust solutions.

Principal Consultants must be able to independently lead sophisticated engagements, influence customer decision‑making, and elevate delivery quality across projects, while still maintaining direct accountability for the successful execution of implementations.

Your Mission

As a Principal Consultant – Solution Lead, you will be one of the most experienced and trusted consultants within Professional Services, responsible for leading solution design, ensuring delivery integrity, and driving customer value across complex implementations. This role is both strategic and hands‑on, acting as a trusted advisor to customers and internal teams while guiding solution direction across engagements.

The Principal Consultant – Solution Lead brings deep functional and regulatory expertise to guide solution design, apply industry best practices, and drive successful customer outcomes. They stay current with industry trends, the competitive landscape, and evolving customer needs, contributing insights that help shape delivery approaches and the direction of the OneTrust platform.

You will work closely with Delivery Managers, Project Managers, and CX teams to ensure implementations are aligned to customer outcomes, industry best practices, and the long‑term value of the OneTrust platform.

As a Principal Consultant – Solution Lead, you will:

• Lead solution design and architecture for complex OneTrust implementations, ensuring alignment with customer business outcomes, industry best practices, and platform capabilities.
• Act as the solution authority across engagements, guiding functional and technical teams to ensure consistent, high‑quality delivery.
• Build trusted relationships with strategic customers and act as a senior advisor throughout the implementation lifecycle.
• Analyse customer business processes and provide strategic recommendations and best practices to optimise the use of the OneTrust platform.
• Monitor and guide customer adoption and platform usage to ensure implementations deliver long‑term value and align with customer goals.
• Partner closely with Delivery Managers and Project Managers to proactively manage solution risks, dependencies, and escalations.
• Act as the primary solution escalation point for complex implementation challenges, driving resolution and maintaining delivery integrity.
• Collaborate with CX Sales, Professional Services, and Customer Success to support solution scoping, implementation strategy, and successful customer transitions.
• Represent the voice of the customer internally, partnering with Product Management and Engineering to influence platform direction based on customer insights, industry trends, and regulatory developments.
• Serve as a thought leader and mentor, contributing to delivery methodologies, coaching consultants, and supporting the development of emerging solution experts.

What Success Looks Like

• Customer consistently achieve successful outcomes and strong adoption of OneTrust solutions.
• Complex projects are delivered with minimal escalation and high confidence from stakeholders.
• Other consultants rely on you for guidance on complex design or delivery challenges.
• Implementation quality and consistency improve as a result of your contributions.

You Are

You are great at building relationships across stakeholders in marketing, sales, and engineering and have genuine enthusiasm about working directly with customers and learning more about Data Privacy, Security and Governance. You are willing to get hands on with SAAS solutions and become skilled in implementation and balance customer priorities across several accounts.

Your experience Includes:

• BA/BSc in Business, Engineering or related subject
• 8+ years' experience in client‑facing Professional Services role in a SaaS environment.
• Proven track record of successful delivery of enterprise IT projects as an individual contributor or team lead
• Proven ability to engage across corporate functions (Professional Services, and Product Management)
• Experience planning, organizing, directing, and evaluating implementation of SaaS systems; preferably in a Data Privacy Compliance or other enterprise software professional services environment.
• Excellent verbal and written communication skills, including the ability to chair meetings or host webinars
• Direct experience implementing and supporting large enterprise solutions.
• Relationship management and customer management expertise
• Willingness to travel, as job requires (Estimated 10-20%)
• Well‑developed strategic thinking, problem‑solving, and decision‑making capabilities
• Experience contributing to methodology development, delivery standards, enablement programs, or thought leadership initiatives.

Extra Impressive

• Industry‑recognized certifications such as:
  • CIPP/E, CIPP/US, CIPM, FIP
  • AIGP
  • CISA, CRISC, GRCP
  • Other relevant privacy, security, risk, governance, or compliance certifications.
• Recognized internally or externally as a subject‑matter expert in implementation strategy or a specific regulator or product domain.
• History of mentoring consultants and shaping delivery quality without formal people management responsibility.
• Experience influencing product roadmap, services packaging, or go‑to‑market strategy through customer and delivery insights.

Where we Work

We are embracing an office‑first culture, encouraging three days a week in office for most roles, with meaningful opportunities to collaborate and celebrate in person.

Each role may have specific requirements or flexibility depending on the scope of the position, so we encourage you to verify this with your recruiter during your first interview.

Benefits

As an employee at OneTrust, you will be part of the OneTeam. That means you’ll receive support physically, mentally, and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage, flexible PTO, equity RSUs, annual performance bonus opportunities, retirement account support, 14+ weeks of paid parental leave, career development opportunities, company‑paid privacy certification exam fees, and much more. Specific benefits differ by country. For more information, talk to your recruiter or visit onetrust.com/careers.

Resources

Check out the following to learn more about OneTrust and its people:

• OneTrust Careers on YouTube
• @LifeatOneTrust on Instagram

Your Data

You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in our Privacy Overview. You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on the Data Subject Request Form.

Our Commitment to You

When you join OneTrust you are stepping onto a launching pad — the countdown has begun. The destination? A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer, your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely, unique career.

OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.

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