Principal Delivery Managers

Made Tech; London; Hybrid; GBP 76,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Principal Delivery Manager, where you will play a crucial role in shaping the delivery of public services through human-centered technology. This exciting position involves collaborating with diverse teams to manage risks, ensure project success, and foster a culture of feedback and growth. You'll be instrumental in driving high-value services for clients and enhancing the careers of team members. With a hybrid working model and a commitment to inclusivity, this role offers a unique opportunity to make a significant impact in the public sector while enjoying a supportive and dynamic work environment.

Benefits

30 days Holiday

Flexible Working Hours

Flexible Parental Leave

Remote Working

Paid Counselling

Qualifications

• Expertise in managing delivery processes and ensuring project success.
• Strong understanding of business fundamentals and risk management.

Responsibilities

• Deliver outcomes by collaborating with delivery teams and stakeholders.
• Manage team resourcing and oversee compliance of business processes.

Skills

Business Fundamentals

Risk Management

Delivery Approaches (Kanban, Scrum, etc.)

Stakeholder Management

Mentoring

Education

5 years UK residency

5 years employment history

Tools

Kanban

Scrum

Scaled Agile

Waterfall

Lean

XP

Design Sprints

Job description

Principal Delivery Manager

Location
Any UK Office Hub (Bristol / London / Manchester / Swansea)
Department
Delivery & Practices > Delivery Management & PMO
Employment Type
Permanent
Workplace Type
Hybrid
Compensation
£76,000 - £100,000 / year

Job Description

Salary: £76,000 - £100,000
Location: Bristol, London, Manchester or Swansea with hybrid-working policy

About Made Tech
Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.
We are building a community of designers, researchers and product professionals to support the public sector's growing demand for a user-centred, design and product led approach to how services are delivered.

About the role
As the Principal Delivery Manager, you will work with delivery, technical and design leads to ensure projects deliver the desired outcomes for users and customers. You will collaborate with delivery teams and client stakeholders to identify and manage risk and solve issues that arise. You will build effective relationships with other senior leaders within the business, enabling you to contribute to Made Tech playbooks and thought leadership. You will support the well-being and development of all team members within your portfolio by ensuring they receive regular feedback and learning opportunities.

Principal Delivery Managers are experts in delivery and define the delivery approach and team shape, inspire trust with senior stakeholders, guide clients through the delivery process from the first client engagement and are the most senior line of project escalation for the account.

Definition of success
The accomplishments of the Principal Delivery Manager is demonstrated by growing Made Tech's impact, delivering high value services to our clients, and accelerating the careers of others in both Delivery Management and other capabilities within your portfolio.

Key Responsibilities

Principal Delivery Managers are responsible for delivering outcomes by collaborating with other Principals within the community, the rest of the Account management team, Delivery/Design/Technology leads within their projects, client stakeholders and internal business partners e.g. scheduling, hiring teams. They are responsible to the Co-Heads of Delivery who are their line managers and representatives in the Leadership Team.

Strategy

• Contribute to and deliver on Account Strategy
• Contribute to and support quarterly / annual DMO objectives
• Account Level Delivery Assurance

Accountable for ensuring delivery success

• Report to Heads of Delivery on a weekly basis the status of quality and risk
• Manage team resourcing to balance successful client delivery, team happiness and Made Tech commercial objectives
• Oversee compliance and accuracy of all critical business processes (time sheeting, invoicing, forecasting, delivery assurance reporting)
• Oversee commercial activities (Statements of Work, purchase order numbers, supplier contracts for partners, IR35 assessments for contractors, raising staffing demands)

Hiring and Careers

• Support hiring activities including interviewing and outreach
• Management of Lead Delivery Managers including performance, progression and satisfaction
• Ensure regular feedback (constructive and/or appreciative) is shared with all individuals working on projects you are accountable for.

Growing Made Tech's Impact

• Take the lead on bids, using your knowledge and experience to understand the problem and shape our response
• Ensure your clients are motivated to bring repeat business and recommend our services to others
• Identify opportunities for Made Tech to deliver value for the client beyond the current project
• Build relationships with senior stakeholders within your account
• Promote Made Tech and develop your personal reputation in the industry by producing thought leadership content, expanding your personal network and attending events

Community and Thought Leadership

• Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made Tech
• Contribute to a set of centralised resources and templates for potential reuse
• Contribute to developing a thriving community of practice and shared identity

Skills, Knowledge and Expertise

• Articulate business fundamentals (USP, profitability, risks, target market)
• Demonstrate advocacy and prioritisation of business fundamentals
• Display accountability for managing commercial activities within deliveries
• Demonstrate prioritisation, delegation and consistent delivery of multiple goals simultaneously
• Demonstrate fast remediation of performance issues
• Demonstrate encouragement and mentoring of high performers, to support them towards successful promotions
• Demonstrate planning of and implementation of risk management activities within programme of projects, including consistent and reliable risk management processes and reporting to key stakeholders
• Demonstrate activities to ensure that projects, teams and functions have appropriate practices in place to meet required quality levels
• Have working knowledge of a wide variety of delivery approaches, methods and tools - for example Kanban, Scrum, Scaled Agile, Waterfall, Lean, XP and Design Sprints
• Be able to describe and advocate for the Made Tech propositions
• Demonstrate advocacy of best practice delivery with teams and clients
• Demonstrate experience of designing and running workshops with client stakeholders, including post-workshop feedback
• Demonstrate experience taking responsibility for understanding client requirements, collecting data, delivering analysis and problem resolution.

Are you eligible for security clearance (SC)?
All applicants do not need to hold a valid SC at the time of submitting an application but must be eligible to apply for security clearance if successful for the role.
Eligibility for SC requires a minimum of 5 years UK residency and 5 years employment history (or back to full-time education).

Support in applying
If you need this job description in another format, or other support in applying, please email .
We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We're collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.

Life at Made Tech
We're committed to building a happy, inclusive and diverse workforce. You can get a sense of what it's like working here from our blog , where we talk about mental health, communities of practice and neurodiversity as well as our client work and best practice.

Job Benefits

We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. Here are some of our most popular benefits listed below:

• 30 days Holiday - we offer 30 days of paid annual leave
• Flexible Working Hours - we are flexible with what hours you work
• Flexible Parental Leave - we offer flexible parental leave options
• Remote Working - we offer part-time remote working for all our staff
• Paid counselling - we offer paid counselling as well as financial and legal advice

Sounds good?
Apply for this position

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