Delivery Director

Lendscape; London; On-site; GBP 75,000 - 100,000; Full time

Job summary

A leading technology provider is seeking a Delivery Director to enhance customer onboarding and implementation processes. The role demands strategic leadership of a multi-disciplinary team to achieve operational excellence and customer satisfaction across their platform, ensuring scalable practices and fostering strong customer relationships.

Benefits

Pension with Scottish Widows

Life assurance with Aviva

Private medical insurance with Vitality

Bupa health cash plan

Employee Assistance Programme via Unum

Discounted corporate gym membership

Access to Udemy for Business

Cycle to Work scheme

Free financial and pension advice

Up to 5 paid volunteering days per year

Qualifications

• Proven experience in leading onboarding or implementation teams in B2B SaaS or fintech.
• Expertise in delivery frameworks, professional services, and project management.

Responsibilities

• Lead onboarding projects to ensure timeliness, budget adherence, and quality.
• Build and mentor a team of Engagement Managers and Consultants.
• Oversee project governance and enhance customer satisfaction.

Skills

Leadership

Strategic Thinking

Customer Engagement

Communication

Problem Solving

Collaboration

Job description

Lendscape is a leading technology provider to the global secured finance market.

We're dedicated to helping financial institutions unlock cash flow and deliver exceptional lending experiences for their SME customers through innovative technology. Our software underpins the secured lending operations of over 130 banks and finance providers across the globe.

Headquartered in London, with regional offices in California and Singapore, Lendscape is home to a team of over 180 talented professionals.

Your Opportunity to Shape Customer Success Through Scalable Delivery!

Are you a senior delivery leader who thrives on building high-performing teams, optimising onboarding processes, and ensuring seamless software implementations? We're looking for a Delivery Director to lead our onboarding and implementation function, delivering excellence at scale for new customers across the Lendscape platform.

In this role, you'll oversee a department of 25+ professionals and be responsible for driving successful, repeatable, and high-quality customer onboarding. You'll work cross functionally with Product, Sales, Engineering, and Customer Operations to deliver predictable and efficient outcomes, all while building strong relationships with high value customers.

Requirements

Main Function

The Delivery Director is accountable for leading the onboarding of new customers across Lendscape's platform and products. You will shape our delivery strategy, refine implementation frameworks, and ensure the department is set up to scale efficiently as we grow. With a focus on operational excellence, customer satisfaction, and strategic enablement, you'll lead a team of Engagement Managers, Consultants, and Methodology experts to deliver outstanding results.

Responsibilities & Duties

Leadership & Team Development

• Build, lead, and mentor a department of Engagement Managers, Consultants, and Specialists
• Develop managers into strong leaders who own their areas of delivery and performance
• Champion a culture of accountability, innovation, and continuous improvement
• Ensure your team has the expertise and training to deliver high quality onboarding
  
  
  

Onboarding & Delivery Excellence

• Lead end-to-end delivery of onboarding projects to time, budget, and quality
• Standardise delivery methodology and promote scalable, repeatable implementation practices
• Oversee project governance, tools, and frameworks to ensure predictability and customer satisfaction
• Collaborate cross functionally with Engineering, Product, and Sales to balance delivery capacity with business demand
  
  
  

Customer & Stakeholder Engagement

• Build trusted relationships with key customers during the onboarding phase
• Shape onboarding proposals and scope in partnership with Sales
• Act as an escalation point for customer challenges during implementation
• Monitor NPS and satisfaction to ensure long term value and engagement
  
  
  

Operational & Strategic Impact

• Define and track KPIs to measure onboarding success, resource utilisation, and delivery efficiency
• Implement process improvements to support business growth without proportional headcount increases
• Lead budget oversight and ensure commercial performance (e.g. chargeability) across projects
• Collaborate with senior leadership to ensure alignment with broader business objectives
  
  
  

Skills And Competencies

• Strong leadership and people management skills
• Strategic thinking to align delivery outcomes with business goals
• High level customer engagement and stakeholder management experience
• Expertise in software implementation, project governance, and delivery tooling
• Data driven mindset, with an ability to define and act on key performance metrics
• Ability to lead cross functional collaboration and influence across teams
• Excellent communication, negotiation, and problem solving skills
  
  
  

Experience And Knowledge

• Proven experience leading onboarding or implementation teams in B2B SaaS or fintech environments
• Expertise in software delivery frameworks, enterprise integration, and professional services
• Strong background in project/program management and change leadership
• Experience managing budgets, chargeability, and scalable delivery operations
• Familiarity with financial services is a plus
  
  
  

Benefits

• Pension with Scottish Widows: 9% total (5% employee, 4% employer)
• Life assurance with Aviva
• Private medical insurance with Vitality
• Bupa health cash plan
• Employee Assistance Programme via Unum
• Discounted corporate gym membership at Virgin Active
• Access to Udemy for Business for learning and development
• Cycle to Work scheme
• Free financial and pension advice
• Free eye test and VDU glasses voucher through Specsavers
• Up to 5 paid volunteering days per year
  
  
  

Our culture

We are very proud of our culture and our way of working. Below are our shared values and behaviours that make up our work environment and our day-to-day experience at Lendscape.

Achieve great things, together: We are supportive and empathetic, always available to lend a hand when needed.

Go above and beyond for customers: We are customer centric and give 100% to deliver exceptional outcomes.

Embrace every opportunity: We're inspired by opportunities to sustainably grow ourselves, Lendscape and our customers.

Rise to the challenge: We are self motivated, empowered with flexibility and autonomy to work in our best way.

What To Expect

We appreciate you taking the time to apply to this role with us, and we are committed to making your journey with us as positive as possible. Interviews are a team effort and we're keen to address any queries you may have and to determine if you equally feel if we are the right choice for your career.

Lendscape is for everyone

Lendscape is passionate about ensuring that we remain a top performing business and a fantastic place to work - a place where everyone is comfortable to work. We're a business that values equal opportunities for all and we celebrate the unique and diverse backgrounds and experiences of each individual.

We look forward to connecting with you.