Principal Customer Success Manager (PI System)

AVEVA Group; Cambridgeshire and Peterborough; Hybrid; GBP 24,000 - 47,000; Full time

Benefits offered by this job

Gratuity

Medical insurance

Hybrid work model

Attractive leave entitlement

Job summary

AVEVA is seeking a Principal Customer Success Manager (CSM) in India to lead customer success strategies across enterprise PI System accounts. The role requires 12+ years of hands-on PI System experience and strong executive communication and stakeholder management skills.

You will drive adoption and value realization across PI Data Archive, Asset Framework, PI Vision, and related capabilities, while collaborating with Services, Product Management, and Sales to ensure exceptional customer

Qualifications

• 12+ years hands-on experience with AVEVA PI System.
• Excellent executive communication and stakeholder-management skills.
• Expertise in PI Data Archive, PI Asset Framework, PI Vision, interfaces/connectors, and PI System architecture.

Responsibilities

• Own customer success strategies for strategic enterprise PI System accounts.
• Build relationships with senior IT, OT, Operations, and business stakeholders.

Skills

PI System expertise

Executive communication

Stakeholder management

Solution architecture

Customer success

Job description

AVEVA is creating software trusted by over 90% of leading industrial companies.

Job Title: Principal Customer Success Manager (CSM)

Location: India

Employment Type: Full-time, regular, Hybrid work arrangement - Travel to customer sites is expected (~40% annually)

Principal Customer Success Manager (CSM)

Principal Customer Success Manager (CSM) for AVEVA PI System to lead customer success and strategic engagement across key enterprise accounts. The ideal candidate will bring 12+ years of hands‑on experience with the PI System , combined with strong customer-facing, business consulting, and stakeholder management skills.

Key responsibilities

• Own customer success strategies for strategic enterprise PI System accounts.
• Build strong relationships with senior stakeholders across IT, OT, Operations, and business functions.
• Leverage deep PI System expertise to advise customers on adoption, optimization, architecture, and best practices.
• Drive customer adoption and value realization across PI Data Archive, Asset Framework, PI Vision, interfaces/connectors, and related capabilities.
• Develop and execute strategic Customer Success Plans aligned with customer business objectives.
• Conduct Executive Business Reviews and demonstrate measurable business outcomes.
• Collaborate with Services, Technical Support, Product Management, Solution Architects, and Sales to deliver an exceptional customer experience

Essential requirements

• 12+ years of hands‑on experience with AVEVA PI System
• Excellent executive communication, presentation, consulting, and stakeholder-management skills.
• Expertise in PI Data Archive, PI Asset Framework (AF), PI Vision, interfaces/connectors, and PI System architecture.
• Demonstrated experience in customer success, consulting, technical account management, solution architecture, or technical sales.
• Ability to translate complex technical concepts into business outcomes and value.
• Strong commercial awareness and experience partnering with Sales on customer growth and expansion.

Desired skills

• Strong executive stakeholder management and the ability to engage with C-level, business, IT, OT, engineering, and operations leaders
• Excellent communication, presentation, negotiation, and influencing skills
• Strong problem‑solving and analytical capabilities, with the ability to manage complex customer challenges
• Ability to develop and execute Customer Success Plans, adoption strategies, and account growth plans

Commercial at AVEVA

Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.

Find out more: https://www.aveva.com/en/about/careers/

India Benefits include:

• Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well‑being support

It's possible we're hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Find out more: aveva.com/en/about/careers/benefits/

Hybrid working

We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on‑site 50% of your working hours to support collaboration and connection. Some positions are fully office‑based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting‑edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

Find out more: aveva.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third‑party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case‑by‑case basis.