Principal Customer Success Manager

AVEVA; Cambridgeshire and Peterborough; Hybrid; GBP 82,000 - 126,000; Full time

Benefits offered by this job

Flex work hours

20 days PTO rising to 25 with service

Volunteer days

Parental leave

Job summary

AVEVA is seeking a Principal Customer Success Manager in Houston to lead customer value realization through AVEVA software adoption and deployment. You will guide onboarding, coordinate deployments with services teams, and drive customer outcomes aligned with business goals.

The role requires 7+ years in similar roles, exceptional communication and presentation skills, and the ability to work across distributed teams. A hybrid working arrangement and global benefits are offered.

Qualifications

• 7+ years of experience in similar roles.
• Strong communication and presentation skills.
• Ability to work well with cross-functional and geographically distributed teams.
• Strong presentation skills on AVEVA engineering technologies, business initiatives and services OR similar products.
• Experience with project and program management methodology and techniques.

Responsibilities

• Onboarding – establish relationships, educate the customer on AVEVA resources and services, set expectations, identify goals, accelerate deployment readiness.
• Deployment – define architecture, identify and prioritize rollout, coordinate AVEVA Services and Resources.
• Adoption – understand customer business, define Success Plan, educate on AVEVA use cases, drive adoption of AVEVA software.
• Expansion – identify new opportunities and work with Sales to generate revenue.

Skills

Strong communication

Presentation skills

Cross-functional teamwork

Project management

English proficiency

Tools

AVEVA E3D

AVEVA Engineering

AVEVA Unified Engineering

Job description

AVEVA is creating software trusted by over 90% of leading industrial companies.

Salary Range:

This pay range represents the minimum and maximum compensation that the position offers, and final compensation can vary within the range depending on work location, job experience, skills, and relevant educational attainment and/or training.

Job Title: Principal Customer Success Manager

Location: Houston

Employment Type: Full Time

The job

Customer Success Managers (CSM) are the customer's primary contact to help them realize more proven value faster by achieving their business goals by leveraging AVEVA technology. They accelerate the customer's time-to-value in their use of our tools and foster higher levels of adoption and deployment leading to greater ROI and customer satisfaction.

Key responsibilities

• Onboarding – establishing relationships, educating the customer on AVEVA resources and services, set expectations, identify business goals and objectives, and accelerate deployment readiness
• Deployment – work with the Delivery Services Team or AVEVA partners to define architecture, identify and prioritize the PI rollout, recommend AVEVA Services or Support, define the Enterprise Roadmap, define and manage the ‘Services’ budget, and request, quote, coordinate AVEVA Services and Resources
• Adoption – understand customer’s business and operations, define Success Plan, educate and consult on AVEVA use cases of value to customer, leverage workshop services, drive adoption for strategic AVEVA software (Cloud, synergy Sales plays, etc.)
• Expansion – identify new business opportunity and team up with Sales to generate business revenue, leveraging both on deep expertise of customer’s business and frequent contacts.

Essential requirements

• 7+ years’ experience in similar roles
• Strong communication and presentation skills
• Ability to work well with cross-function and geographically distributed teams
• Strong presentation skills on AVEVA engineering technologies, business initiatives and services OR similar products (AVEVA E3D, AVEVA Engineering, AVEVA Unified Engineering)
• Experience with project and program management methodology and techniques

Desired skills

• 7+ years of qualifying experience within the process manufacturing and/or services industry
• Proficiency in English
• Travel to customer sites and AVEVA offices might be expected (10% - 20% annually)

Commercial at AVEVA

Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers’ needs and deliver tailored solutions.

If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.

Find out more: https://www.aveva.com/en/about/careers/

USA Benefits include:

• Flex work hours
• 20 days PTO rising to 25 with service
• three paid volunteering days
• primary and secondary parental leave
• well-being support
• medical
• dental
• vision
• and 401K

It’s possible we’re hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive.

Find out more: aveva.com/en/about/careers/benefits/

Hybrid working

We work in a hybrid way at AVEVA. Most roles are based at a local AVEVA office, with an expectation of being on-site 50% of your working hours to support collaboration and connection. Some positions are fully office-based depending on the nature of the work, and certain roles that support specific customers or markets may be remote. The working arrangement for this position will be confirmed during the hiring process.

Hiring process

AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

Find out more: aveva.com/en/about/careers/hiring-process

About AVEVA

AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life – such as energy, infrastructure, chemicals, and minerals – safely, efficiently, and more sustainably.

We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets: sustainability-report.aveva.com/

Find out more: aveva.com/en/about/careers/

AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.