Principal Business Analyst (Identity)

Hippo; Greater London; On-site; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Pension scheme

25 days holiday

Perkbox

Private health cover

Cycle-to-work

Job summary

Hippo, a digital consultancy, is seeking a Principal Business Analyst (Identity) to lead strategic Identity discovery, assessment and delivery across client engagements. You will work with senior clients, product teams, architects and engineers to shape direction and prioritise outcomes.

You will build Hippo's internal Identity capability, mentor other BAs and contribute to growth through bids and pre-build work. The role requires credible stakeholder management and practical identity expertise.

Qualifications

• Deep domain knowledge in IAM and digital identity to guide requirements and decisions.
• Identity types across customer/workforce/non-human identity.

Responsibilities

• Lead business analysis across Identity discovery, assessment and delivery, framing complex problems and outcomes.
• Shape product and service direction, managing scope and delivery approaches across accounts.
• Mediates senior stakeholder priorities and guides teams to clear options and decisions.
• Support bids, proposals, RFPs and pre-build assessments where Identity expertise is required.
• Mentor and coach other BAs and help build Hippo's Identity capability.

Skills

IAM expertise

Digital identity

Security patterns

Vendor platforms

Tools

Okta

Ping

SailPoint

iProov

Entrust

OneLogin

Microsoft Entra

AWS

Google

Job description

About The Role

Hippo is a rapidly growing digital consultancy passionate about building and delivering transformative digital solutions for a diverse range of Public and Private sector clients. We are recruiting for a Principal Business Analyst (Identity) to support our mission. We work at the intersection of strategy, design, and technology to solve complex problems and create lasting value. Our collaborative and agile culture empowers our teams to make a genuine impact.

As a Principal Business Analyst (Identity), you will play an important role in making Hippo the best Consultancy out there. You will work as part of a multi-disciplinary team combining data, design, product, delivery, analysis and engineering to deliver bespoke digital services that make a positive and meaningful impact on organisations and society. We're confident in our abilities, authentic in our approach, and passionate about what we do.

You will act as a Principal Consultant to deliver Business Analysis services to our clients. A Principal Business Analyst (Identity) at Hippo is all about bringing deep business analysis expertise, strong product thinking, and practical Identity experience to frame complex problems, shape service direction, and scale our internal capability.

Our solutions empower our customers to build and support secure, scalable, and well-engineered systems beyond traditional boundaries that allow our customers to understand and get the most from their data and digital services. The Principal Business Analyst (Identity) will be a key player and implementer in this.

Your Role in a Nutshell

Identity is a growing service line for Hippo, with increasing demand for expertise across bids, discoveries and active delivery work. We have skilled individuals across the business, but we need to build more senior capability to support this work consistently. This role needs someone who can operate confidently with clients from day one, look beneath stated requirements, challenge assumptions and guide teams towards clear outcomes, options and delivery priorities.

You will need a strong background to work credibly with senior clients, product teams, architects and technical specialists, and to lead Identity-related discovery, assessment and delivery work. You'll also help build Hippo's internal Identity capability by sharing knowledge, supporting other BAs and fostering a community that helps us develop this capability in-house.

• Lead Strategic Analysis: Lead business analysis across Identity discovery, assessment, and delivery work, helping senior clients frame complex problems and agree on outcomes.
• Shape Product Direction: Guide product and service direction, managing high-level scope, backlogs, strategic risks, and delivery approaches across complex accounts.
• Senior Stakeholder Mediation: Build trusted relationships with senior client executives, successfully mediating conflicting priorities and guiding teams toward clear options.
• Growth and Commercial Support: Support bids, proposals, RFPs, and pre-build assessments where technical Identity knowledge is required to secure new work.
• Build the Practice: Line manage, coach, and mentor other BAs while fostering and scaling Hippo’s internal Identity capability through community activity and guidance.

About the Candidate

Essential Experience

Identity and IAM Expertise

• Deep Domain Knowledge: Strong practical experience in IAM, digital identity, architectures, and industry acronyms to guide requirements and product decisions.
• Identity Types: Covered across customer, workforce, and non-human identity (including Agentic AI).
• Security Methods and Patterns: Confident handling verification (GPG45), authentication (MFA), authorisation (RBAC/ABAC/PBAC), lifecycle management (JML), governance (IGA), SSO/Federation, and Zero Trust fraud prevention.
• Vendor Platforms: Familiar with major identity tools (Okta, Ping, SailPoint, iProov, Entrust, OneLogin) and native cloud capabilities (Microsoft Entra, AWS, Google).

Consultancy and Client Leadership

• Client and Stakeholder Management: Confident from day one in building senior relationships and translating complex technical concepts for non-technical audiences.
• Problem Solving and Delivery: Skilled at turning ambiguity into clear recommendations, managing risks/dependencies, and supporting product prioritisation trade-offs.
• Cross-Functional Collaboration: Adapts analysis approaches to collaborate effectively with cross-functional teams (Product, Delivery, Architecture, Engineering) to align them around key outcomes.

Capability and Practice Development

• Mentorship and Coaching: Acts as a practice leader by coaching other Business Analysts and supporting recruitment.
• Community and Knowledge Sharing: Fosters internal identity capabilities by sharing project learnings, defining BA identity standards, and contributing to the wider BA community.

Desirable Experience

• Experience establishing an Identity-focused BA framework or competency matrix within a growing consultancy practice.
• Exposure to Fraud Prevention approaches, Zero Trust network architectures, and broader Cyber Security contexts.

About The Company

• Contributory Pension Scheme (Hippo 6% & Employee 2%)
• 25 Days Holiday plus UK Public Holidays
• Perkbox access for a wide range of discounts
• Critical illness cover
• Life assurance and death in service cover
• Volunteer days
• Cycle-to-work scheme for the avid cyclists
• Salary sacrifice electric vehicles scheme
• Season ticket loans
• Financial and general wellbeing sessions
• Flexible benefits scheme with options of:
• Private health cover
• Private dental cover
• Additional company pension contributions
• Additional holidays (up to an extra 2 days)
• Wellbeing contribution
• Charity contributions
• Tree planting

Diversity, Inclusion and Belonging at Hippo

At Hippo, we're dedicated to creating a diverse, equitable and inclusive workplace that works for everyone.

We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving.

Only by building a community of diverse perspectives, cultures and socio-economic backgrounds can we create an environment where all can contribute and thrive.

We actively encourage applications from underrepresented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities.

We are committed to providing an inclusive and accessible recruitment process that reflects our workplace culture.

We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant.

Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.

Hi, we’re Hippo

At Hippo, we design with empathy and build for impact. We do this by combining data-informed evidence, human-centred design and software engineering. We're a digital services partner who is genuinely invested in helping our clients thrive as modern organisations. Our delivery methodology is truly agile, from concept to reality, supporting innovation and continuous improvement to achieve your desired outcomes. We firmly believe that technology should serve humanity, not the other way around. We take a human-centred approach to everything we do because we understand that complex problems require a service design approach. This means understanding how users behave and ensuring our solutions work for them in the real world. Our combination of data, design, and engineering delivers bespoke digital services that make a positive and meaningful impact on organisations and society. Have a look through our Website at Our Story & Purpose, Our Culture & Values, Case Studies and Our Solutions & Services to find out some more!

Hippo Locations

We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We're on the lookout for top talent nationwide but you need to be located within reasonable travelling distance from one of our offices. Given the dynamic nature of a consulting business, you may be required to work on-site at a Hippo office or at an in/out of town client location for a number of days per week (client dependent) and therefore candidates will need to be open/flexible to travel and working on one of those sites at least 2 days per week. We offer a generous relocation support package of up to £8,000 (please ask for terms and conditions) to help make your move a smooth one.