Primary Care Software Support Officer

NHS; Carlisle; On-site; GBP 30,000 - 38,000; Full time

Job summary

A regional healthcare provider in Carlisle is seeking a Primary Care Software Support Officer to enhance the use of systems in GP practices. The role demands expertise in EMIS Web and Microsoft Office, as well as strong communication skills. You will support the deployment of key software solutions to improve patient access and efficiencies. Candidates should be educated to degree level or hold equivalent experience, with crucial experience in a primary care setting. The position offers competitive benefits and opportunities for professional development.

Benefits

27-day holiday scheme

Flexible working scheme

NHS discounts

Competitive NHS pension scheme

Excellent opportunities for development

Qualifications

• Experience working in a primary care setting is required.
• Proven ability to support staff and troubleshoot IT issues is essential.
• Strong knowledge of data security and confidentiality issues in the NHS.

Responsibilities

• Support local GP practices with software solutions and processes.
• Provide hands-on practice-based support for digital systems.
• Facilitate the effective use of systems and communicate technical changes.

Skills

Excellent analytical skills

Excellent communication skills

High degree of interpersonal skills

Ability to work autonomously

Education

Educated to Degree level or equivalent experience

Tools

EMIS Web

Microsoft Office

Job description

Job Summary

Do you have experience working in General Practice and an in-depth knowledge of practice ways of working?

Do you have experience using EMIS Web and other digital systems and applications used in primary care?

Are you highly enthusiastic, hard‑working and able to deliver results?

If so, we invite you to take advantage of this exciting opportunity to join our successful team with a long‑standing reputation for delivering a high standard service to our local GP practices.

The role of the Primary Care Software Support Officer is to provide a gold standard support service to GP practices in the effective use of systems and applications, to review processes, improve efficiencies and improve access for patients.

Excellent interpersonal, communication and computer skills are essential. The successful candidate will have experience working in a GP practice and in-depth working knowledge of practice ways of working and digital systems and applications used in primary care. Independence and teamwork are both essential.

Responsibilities

To support local GP practices and the Integrated Care Board (ICB) in the successful deployment of key software solutions and processes, supporting practice efficiencies and improving access for patients. You will provide a hands‑on practice‑based approach to maximise the benefit from these solutions and enhance the use of software and systems in GP practices.

You will facilitate the effective use of digital systems and applications within Primary Care, communicating with practices, ICB staff and wider digital teams/contacts to enable technical change, manage process change and mitigate and manage risk in terms of practice business continuity.

You will provide gold standard support to all clinical and non‑clinical system users across Primary Care, ensuring that the service provided is fit for purpose and continuously drives service improvement within the context of national and local policy.

You will work closely with relevant teams and stakeholders in North Cumbria health networks to provide a joined‑up support service.

Qualifications

Essential Qualifications

• Educated to Degree level or equivalent experience
• Evidence of continuing professional development

Desirable Qualifications

• PRINCE2 Foundation
• Postgraduate qualification in a relevant subject
• MS Office

Essential Experience

• Practical experience within a primary care setting
• Experience in training and supporting staff
• Experience in troubleshooting IT issues
• Experience in using standard Microsoft Office packages, in particular Excel

Desirable Experience

• Understanding of NHS IT systems and requirements
• Business change experience
• Project management experience

Essential Knowledge

• Working knowledge of GP practice
• High level of computer literacy
• Knowledge of data security and confidentiality issues in the NHS
• Detailed knowledge of EMIS Web
• A thorough working knowledge of Excel, Word and Outlook

Desirable Knowledge

• Knowledge of the wider NHS ways of working
• Service improvement tools and methodologies
• IT interoperability systems
• Clinical coding systems (e.g. SNOMED CT)

Essential Skills

• Excellent analytical skills
• Excellent communication skills, both written and oral
• High degree of interpersonal skills with the ability to influence and negotiate with others in a positive manner
• Confidence to deal with different priorities and differing views in order to instigate and achieve change and improvement
• Ability to establish and maintain effective multi‑professional and multi‑agency working relationships
• High aptitude to learn new systems and software
• Fast learner
• High level attention to detail
• Excellent administrative skills
• Advanced Microsoft Office skills
• Good presentation skills to communicate effectively with a wide range of people at all levels both verbally and in writing
• Ability to work as part of a team
• Ability to work autonomously
• Well‑motivated & enthusiastic
• Ability to prioritise workload
• Ability to meet tight deadlines
• Organisational and time‑management skills
• Takes responsibility for own learning, development and behaviour – actively seeks to develop own knowledge, skills and ability
• Ability to prepare and present reports to detailed specifications as requested
• Ability to find ways of solving or pre‑empting problems
• Ability to think clearly, reach decisions, prioritise and recommend appropriate action through the assessment of relevant information

Desirable Skills

• Ability to co‑ordinate projects
• Facilitation skills
• Use of EMIS Search and Reports
• Understands the importance and values of statistical data
• VBA skills
• Skills in advanced report solutions (e.g. PowerBI)
• Ability to understand operational and corporate needs

Essential Personal Circumstances

• Approachable and personable
• Ability to regularly travel to locations within North Cumbria as required
• Ability to work at all levels across and within organisations
• Honest and trustworthy
• Willing to adapt to the changing needs of the service
• Team player with a focus on achievement of corporate goals
• Able to work outside of normal working hours on an occasional basis
• Ability to work under pressure when necessary
• Promote equality and diversity

Benefits

• 27‑day holiday scheme rising to 33 after 10 years
• Flexible working scheme
• NHS discounts
• Salary sacrifice schemes including lease cars and Cycle to Work
• Excellent opportunities for development
• Competitive NHS pension scheme
• Vivup – a free, confidential counselling and information service to assist with personal or work‑related problems (subject to eligibility)

Disclosure and Barring Service

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A submission for Disclosure to the Disclosure and Barring Service will be required to check for any previous criminal convictions. The cost of the DBS will be met by the successful candidate through salary deduction.

Visas and Sponsorship

Applications from job seekers who require current Skilled Worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. Please check your eligibility to be employed in any role you are interested in applying for before completing an application. If you do not meet the eligibility criteria you will not be progressed.

Equal Opportunities

Applicants applying under the Disability Confident Scheme or Armed Forces Covenant who meet all essential criteria will be guaranteed an interview.

Employer Details

North Cumbria Integrated Care NHS Foundation Trust

Maglona House, Kingstown Broadway, Kingstown Industrial Estate
Carlisle, CA3 0HA

Website: https://www.ncic.nhs.uk/