Prevention and Assessment Support Officer

5 Star Recruitment; Greater London; On-site; GBP 22,000 - 28,000; Full time

Job summary

5 Star Recruitment in Greater London is seeking a Prevention and Assessment Support Officer to help households facing housing difficulties. You will triage residents to assess homelessness risk and book appointments with the Prevention & Assessment Officer.

You will gather information, provide initial housing advice, outline homelessness prevention options in private and public sectors, and perform administrative tasks such as calls, letters, notes, emails and updating case records.

Responsibilities

• Triage residents approaching the council for help with housing to determine homelessness risk.
• Booking appointments for the Prevention & Assessment Officer and gathering initial information.
• Provide initial housing advice and details of homelessness prevention options in private and public sectors.
• Provide operational and administrative support within the Prevention & Assessment Team (calls to applicants, third party enquiries, letters, notes, emails, updating records).

Job description

Prevention and Assessment Support Officer

About the job Prevention and Assessment Support Officer

Purpose

• To provide an effective and professional, resident orientated service to households experiencing housing difficulties.
• To triage residents approaching the council for help with housing, both face to face an over the telephone, to determine whether the resident is homeless or at risk of homelessness.
• Booking appointments for the Prevention & Assessment Officer and gathering initial information.
• To provide initial housing advice to residents and details of homelessness prevention, suitable housing options in the private and public sectors.
• To provide effective operational and administrative support within the Prevention & Assessment Team. This will include calls to applicants to gather information, making third party enquiries, writing letters, taking notes, responding to emails and updating resident records on case management systems.