Prestige Vehicle Technician - Roadside & Diagnostics

Automobile Association; Worcester; Hybrid; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Van provided

Fuel

Uniform

Boots

Breakdown cover

Job summary

Volkswagen Dedicated Technician – Drive Prestige, Deliver Excellence is a role with The AA partnership, delivering premier roadside support for Volkswagen vehicles. The technician will own the customer journey from arrival to repair completion, using manufacturer diagnostics and maintaining high service standards.

The position requires an NVQ Level 3 in Vehicle Maintenance & Repair, a valid UK Cat B licence, and a customer-focused, independent mindset.

Qualifications

• Must have customer-focused mindset and strong communication skills.
• Independent and confident in handling roadside situations.
• UK Cat B licence (max 6 points) is required.

Responsibilities

• Deliver prestige roadside support for Volkswagen vehicles using manufacturer tools and diagnostics.
• Take ownership of the customer experience from arrival to completion of repair.
• Combine technical skill with clear communication to ensure satisfaction.
• Handle warranty work, roadside diagnostics and advanced repairs.
• Start and end your day at home with a VWG van, tools and uniform.
• Work 40 hours/week with a 7am–8pm shift window with flexible standby.

Skills

Customer focused

Communication

Independent

Education

NVQ Level 3 (or equivalent) in Vehicle Maintenance & Repair

Job description

Volkswagen Dedicated Technician – Drive Prestige, Deliver Excellence is a role with The AA partnership, delivering premier roadside support for Volkswagen vehicles. The technician will own the customer journey from arrival to repair completion, using manufacturer diagnostics and maintaining high service standards.

The position requires an NVQ Level 3 in Vehicle Maintenance & Repair, a valid UK Cat B licence, and a customer-focused, independent mindset.