Prestige Field-Service Technician – Roadside Support

The AA; Oxford; On-site; GBP 34,000 - 42,000; Full time

Benefits offered by this job

Van, fuel, uniform, boots

Breakdown cover from Day 1

7% pension

GP & EAP support

23 days holiday + bank hols

Job summary

The AA is recruiting for a Jaguar Land Rover Dedicated Technician to deliver prestige roadside support and outstanding customer service for JLR vehicles, using factory tools and diagnostics.

You will own the customer experience from arrival to repair, handle warranty work and advanced diagnostics, and operate from a fully equipped JLR van with uniform and daily gear.

This full-time field position offers a 40-hour week (7am–9pm shifts) with standby hours and a strong benefits package.

Qualifications

• NVQ Level 3 (or equivalent) in Vehicle Maintenance & Repair.
• Confident, independent, and customer focused.
• Holds a full UK Cat B licence (max 6 points).

Responsibilities

• Deliver prestige roadside support for Jaguar Land Rover vehicles using manufacturer tools and diagnostics.
• Take complete ownership of the customer experience from arrival to repair completion.
• Combine technical skill with clear communication to ensure customer satisfaction.
• Handle warranty work, roadside diagnostics, and advanced repairs.
• Start and end your day at home with a fully equipped JLR van, tools, and uniform.
• Work 40 hours/week with a 7am–9pm shift range and flexible standby hours.

Skills

Customer focus

Independent

Education

NVQ Level 3 in Vehicle Maintenance & Repair

Job description

The AA is recruiting for a Jaguar Land Rover Dedicated Technician to deliver prestige roadside support and outstanding customer service for JLR vehicles, using factory tools and diagnostics.

You will own the customer experience from arrival to repair, handle warranty work and advanced diagnostics, and operate from a fully equipped JLR van with uniform and daily gear.

This full-time field position offers a 40-hour week (7am–9pm shifts) with standby hours and a strong benefits package.