Prescription Admin & Care Liaison

Crossfell Health Centre; Tees Valley; On-site; GBP 21,000 - 26,000; Full time

Job summary

Crossfell Health Centre in Middlesbrough is seeking a detail-oriented Prescription Clerk to join our primary care team. You will ensure safe, accurate, and timely processing of prescription requests, liaise with patients, clinicians, chemists and external providers, and support medicines optimisation initiatives.

This is an NHS role in a busy community practice. The position involves handling prescription queries, updating patient records with hospital correspondence, and resolving supply issues

Qualifications

• Experience in a fast-paced NHS role.
• Experience handling phone and face-to-face enquiries professionally.
• Proficiency in using computers and data entry systems.
• Strong attention to detail and accuracy.
• Ability to manage multiple tasks and prioritise workload.

Responsibilities

• Process routine prescription requests within 3 working days.
• Liaise with Practice Manager and clinical team.
• Notify patients immediately of medicines changes.
• Coordinate with chemists, patients, nursing homes, and hospitals.
• Book patients for clinical pharmacist review when overdue.
• Check for over/under usage of medications.
• Delete medications not issued for 12 months (every 3 months).

Skills

Data entry

Attention to detail

Verbal communication

Written communication

Multi-tasking

Job description

Crossfell Health Centre in Middlesbrough is seeking a detail-oriented Prescription Clerk to join our primary care team. You will ensure safe, accurate, and timely processing of prescription requests, liaise with patients, clinicians, chemists and external providers, and support medicines optimisation initiatives.

This is an NHS role in a busy community practice. The position involves handling prescription queries, updating patient records with hospital correspondence, and resolving supply issues