Presales Support

Westcoast Limited

Reading

On-site

GBP 25,000 - 35,000

Full time

14 days+

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Benefits offered by this job

25 days of holiday

Employee referral bonuses

Full access to a gym

Job summary

A leading IT distribution company in the UK is seeking a Presales Support person. In this entry-level role, you will provide essential administrative support within the Presales team, managing customer requests and working closely with sales and product teams. Ideal candidates will have a passion for technology, excellent communication skills, and the ability to work independently. With opportunities for growth, including training and a generous benefits package, this position offers a great start to your career in IT.

Qualifications

Passion for technology and how it works.
Excellent organisational skills.
Ability to learn quickly and have a methodical approach.

Responsibilities

Provide accurate responses to customer requests within SLA.
Qualify customer requests ensuring all information is provided.
Support the Sales team in pricing, tools, and training.

Skills

Excellent organisational skills

Advanced communication skills

Ability to work independently

Positive attitude

Good knowledge of Word, Excel

Job description

Presales Support – Westcoast Limited

Join to apply for the Presales Support role at Westcoast Limited. Be among the first 25 applicants.

At Westcoast, we take pride in distributing some of the most renowned global IT brands to resellers, retailers and organisations across the UK and beyond. As an innovative and inclusive company, we thrive on teamwork and the diverse talents of our people. We invite you to turn your passion into a rewarding career with us!

The Job Role

An introductory Presales role with the aim of exposing the successful candidate to the technical aspects of enterprise technology. In this role you will provide essential administrative support within the Presales team and work closely with internal sales and product teams. Using vendor configurators, you will build solution bill of materials to customer specification. Dealing with customers, providing excellent service and working to deadlines are key skills, along with the ability to build relationships and cope comfortably with people over the phone.

Your Day-to-Day Responsibilities Will Include

Providing accurate responses to customer requests within SLA
Qualifying customer requests and ensuring all information is provided.
Becoming the trusted advisor to partners while working closely with vendors and internal sales & product teams.
Managing configuration tools and processes.
Interpreting customer specifications and business needs.
Holding and maintaining relevant technical certifications.
Influencing partner & customer evaluation criteria and decision making.
Maintaining knowledge of competitors to strategically position the company’s products and services better.
Working closely with sales & business development teams, reporting activity back to management and contributing to business strategy where possible.
Supporting the Sales team in the areas of pricing, tools and training.
Developing best practice for fulfilling non-standard deals.
Managing Zendesk workflow.
Troubleshooting, resolving issues and managing the escalation process.
Liaising with bid desk to ensure process and communication is maintained.

Is this the role for you?

If you are a problem solver, critical thinker and have a passion for technology, then this role could be for you.

To Succeed In This Role, You Should Have

A passion for technology and how it works
Excellent organisational skills
Advanced communication skills both written and verbal
Ability to work independently and take initiative
Positive attitude and work well with a team
Good knowledge of Word, Excel and mail packages
Ability to learn quickly and to have a methodical and logical approach

What’s In It for You?

Growth opportunities: We offer training and development opportunities to help you reach your full potential, including funded apprenticeships, work‑based studies and professional qualifications.
Generous benefits package: 25 days of holiday, employee referral bonuses, perks and discounts. (Theale only – new fully equipped gym available 24/7).
Wellbeing support: Access to Westcoast wellbeing services including mental health counselling, virtual GP services, physiotherapy, life insurance, eye care schemes and more.
Community & connection: Our teams enjoy social and charitable events throughout the year, fostering a strong sense of belonging.

What’s Next?

If you’re ready to join a company that values its people and rewards success, click apply to start the quick application process (5‑6 mins). Due to the high volume of applications, we may not be able to provide individual feedback for every candidate. If you don’t hear from us within 14 working days, we’ve moved forward with other applicants for this role, but we encourage you to explore future opportunities with us.

Seniority level