Presale and Product Support Specialist, UK

Datacenter People LLC; Greater London; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

Datacenter People LLC in London, UK is seeking a Presale and Product Support Specialist to engage strategic customers, run tailored product demos, and drive PoC projects. You will draft technical responses, coordinate with R&D for roadmap alignment, and create user-focused manuals and release notes.

You will represent RiT Tech at industry events and collaborate with remote teams across the UK to deliver high-impact demonstrations and support.

Qualifications

• Strong technical background with interest in data center tech.
• Excellent presentation and customer-facing skills.
• Experience providing high-level support or account management to enterprise clients.
• Strong product mindset balancing customer requests with R&D roadmap.
• Fluent English written and verbal.
• Ability to work independently in the UK with remote teams.
• Familiarity with AI tools or willingness to learn.
• Good organizational skills to manage multiple tasks.
• Self-motivated and capable of engaging teams remotely.

Responsibilities

• Act as the dedicated first line of support for our most strategic, highly involved customers.
• Lead product demos as a core presale activity, conducting discovery and tailoring demonstrations.
• Manage initial engagements with potential customers and coordinate deeper demos with dev team.
• Draft initial responses to RFPs using AI tools and refine with technical details.
• Drive PoC projects to showcase product features in real-world scenarios.
• Collaborate with R&D across Innovation and Customer-Related developments to prioritize requests.
• Help create design documents aligning customer needs with technical requirements.
• Produce engaging product materials, release notes, and technical responses for requests.
• Represent RiT Tech at events, trade shows, and conferences and demonstrate the platform to attendees.
• Develop user-friendly manuals and technical materials for customers and internal teams.

Skills

Technical background

Presentation skills

Customer-facing

VIP customer service

Product mindset

English proficiency

Independent work

AI tools familiarity

Time management

Multitasking

Job description

Presale and Product Support Specialist, UK

London, UK
The Client

London, UK
The Client
Datacenter People has been engaged by a leading provider of converged data center and IT infrastructure management solutions.

What The Job Involves

• Act as the dedicated first line of support for our most strategic, highly involved customers.
• Provide a premium service by addressing complex inquiries, configuring the system to their unique environments, and demonstrating specific capabilities. When they have new feature requests, you will define, document, and seamlessly transfer these requirements to the R&D team.
• Lead product demos as a core presale activity. This involves conducting discovery to understand the potential lead's unique use case and tailoring the demonstration to showcase the exact value our platform brings to their environment.
• Manage initial engagements with potential customers. When deeper, use-case-specific demos are required, you will coordinate these efforts, occasionally collaborating with the development team to showcase specific capabilities or minor custom developments.
• Compliance and RFP Responses: Understand and analyze customer requests, drafting initial responses using AI tools, and refining them with specific, accurate technical details.
• Drive proof-of-concept (PoC) projects to successfully showcase product features in real-world scenarios.
• Work closely with our R&D teams across two main tracks: Innovation and Customer-Related developments. You will aggregate, analyze, and lead the prioritization of customer requests, ensuring they align strategically with our generic product roadmap.
• Gain a solid grasp of data center environments and assist in creating functional design documents that align customer needs with technical project requirements.
• Document and create engaging product materials, including feature explanation videos, release notes, and responses to specific customer or partner requests.
• Represent RiT Tech at industry events, trade shows, and conferences, actively demonstrating the platform to attendees and generating excitement around our innovations.
• Learn product features and user interfaces intimately to prepare user-friendly manuals and technical materials that empower both customers and internal teams.

We Are Looking For Someone With

• A strong technical background with a deep interest in data center technology, IT infrastructure, or enterprise software.
• Exceptional presentation and customer-facing skills; ability to translate complex technical concepts into tailored, value-driven demonstrations.
• Experience in providing high-level support or account management to enterprise clients, with a knack for delivering "VIP" customer service.
• Strong product mindset with the ability to balance and prioritize customer requests against a strategic R&D roadmap.
• Excellent communication skills in English - both written and verbal.
• Ability to work independently in the UK while collaborating effectively with local and international remote teams.
• Familiarity with AI tools (or an eagerness to learn) for drafting and refining technical responses and documentation.
• Strong organizational abilities, with the capacity to handle multiple tasks, manage early-stage customer projects, and meet deadlines.
• Self-motivated mindset, capable of engaging teams, stakeholders, and prospects remotely.

We regret that due to the high volume of applications we are unable to acknowledge each one. Please bear in mind that if you are selected for interview we will contact you within the next seven days.