Premium Stadium Hospitality Lead (Event-Based)

Utilita Arena; Greater London; Hybrid; GBP 25,000 - 36,000; Full time

Benefits offered by this job

Competitive Rate of Pay

Flexible Working

Weekly Pay

Sociable Workforce

Opportunities to Grow

Job summary

Cew Legends Global is the official hospitality partner for Chelsea FC at Stamford Bridge, delivering premium guest experiences across suites, lounges, restaurants and bars. This casual, event-based role leads hospitality teams on matchdays and events, ensuring seamless, high-standard service in a fast-paced sporting environment.

Responsibilities include coordinating teams, briefings, VIP arrangements, and service recovery while maintaining exceptional standards, all within licensing and safety

Qualifications

• Leadership experience in premium hospitality environments such as stadiums, sports venues or hotels.
• Strong operational/floor management skills for busy matchday/event operations.
• Excellent guest service and relationship management for memorable experiences.
• Confident decision-maker with experience handling concerns and service recovery.
• Strong organizational skills and attention to detail.
• Knowledge of licensing, Challenge 25, allergen management and health & safety standards.

Responsibilities

• Lead hospitality service delivery across premium areas, ensuring outstanding guest experiences.
• Act as a visible leader, supporting operational teams and maintaining service standards.
• Deliver pre-event briefings and oversee opening/closing procedures.
• Coordinate seating plans, suite allocations, reservations, and VIP requests.
• Build relationships with guests and handle concerns professionally.
• Ensure clear communication between front-of-house, kitchen, bar and premium teams.
• Oversee allergen management, licensing compliance, and service standards.
• Maintain presentation, cleanliness, ambience and readiness across premium areas.
• Complete shift reports, incident logs and guest feedback summaries.
• Coach colleagues and lead by example during service.

Skills

Leadership

Operations management

Guest service

Decision making

Attention to detail

Licensing knowledge

Challenge 25

Health and safety

Calm under pressure

Flexible shifts

Job description

Cew Legends Global is the official hospitality partner for Chelsea FC at Stamford Bridge, delivering premium guest experiences across suites, lounges, restaurants and bars. This casual, event-based role leads hospitality teams on matchdays and events, ensuring seamless, high-standard service in a fast-paced sporting environment.

Responsibilities include coordinating teams, briefings, VIP arrangements, and service recovery while maintaining exceptional standards, all within licensing and safety