Premium Service Waiter | Flexible Hours & Perks

Soho House via Caterer.com; Manchester; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Weekly Pay

Team meal on shift

Soho Friends Membership

Staff Discounts

Job summary

Soho House in Manchester is seeking a passionate Waiter to deliver refined, attentive service to our members and guests. You will work closely with floor and kitchen teams to ensure a smooth dining experience that reflects the Club’s standards of professionalism and discretion.

Your main responsibility is to ensure that members have an enjoyable experience. You will greet guests, take orders, provide recommendations, and assist with payments through the Soho House app or card.

Qualifications

• 2–3 years in a similar high-end dining environment.
• Thrive in fast-paced, high-volume environments and maintain calm, through quickly and effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Must be able to demonstrate competency as outlined in the training schedule and Club School
• Must be able to work flexible shifts and schedules, including weekends and holidays as needed
• Ability to take direction, work in a team environment and autonomously

Responsibilities

• Warmly greet members, introduce menus, and ensure immediate engagement upon seating.
• Take accurate food and drink orders, accommodating any allergies or dietary needs.
• Deliver a seamless service by coordinating with kitchen and bar staff, ensuring timely and correct order delivery.
• Provide knowledgeable recommendations on menu items, including food and drink pairings.
• Maintain exceptional table service—top up water, wine, and beverages proactively throughout the member’s stay.
• Ensure a pristine environment, including setting up and resetting tables, and maintaining cleanliness at all times.
• Handle member requests and special accommodations with flexibility to create memorable, personalized experiences.
• Support seamless payment through card, the Soho House App, or House Pay.
• Uphold discretion and professionalism, especially when serving VIPs and PWKs.
• Contribute to team success, attending briefings, tastings, and assisting colleagues where needed.

Skills

High-end dining

Problem solving

Customer service

Flexible shifts

Job description

Soho House in Manchester is seeking a passionate Waiter to deliver refined, attentive service to our members and guests. You will work closely with floor and kitchen teams to ensure a smooth dining experience that reflects the Club’s standards of professionalism and discretion.

Your main responsibility is to ensure that members have an enjoyable experience. You will greet guests, take orders, provide recommendations, and assist with payments through the Soho House app or card.