Premium Lounge Leader – Guest Experience & Operations

Levy; Greater London; On-site; GBP 42,000 - 51,000; Full time

Benefits offered by this job

Healthcare

Wellbeing support

23 days annual leave

Life assurance

Meals on duty

Job summary

The O2 Arena, London, is seeking a Premium Lounge Manager to lead the premium lounge operations at The O2. You will oversee guest experiences, food and beverage service, and front-of-house staff while driving commercial performance in a busy event environment.

Levy offers a competitive package with healthcare and extensive benefits, plus 23 days of annual leave and wellbeing support. This role requires strong leadership and a track record in high-end hospitality.

Qualifications

• Minimum 2 years of management experience in hospitality.
• Strong IT skills and numeracy.
• Excellent English communication.
• London market experience preferred.
• Ability to engage effectively with diverse stakeholders.
• Collaborative, adaptable and proactive mindset.

Responsibilities

• Lead lounge operations and ensure smooth service, staffing and guest experiences.
• Deliver exceptional customer service and resolve issues professionally.
• Lead and develop the front-of-house team and maintain positive culture.
• Maintain health and safety standards, including alcohol service and safety checks.
• Control labour costs, monitor budgets and manage stock and tills.
• Drive sales and upselling to meet targets and promotions.
• Coordinate with internal and external teams to ensure events run smoothly from start to finish.
• Use guest feedback and reviews to continuously improve the offering and lounge experience.
• Maintain company standards and SOPs while encouraging innovation.

Skills

Team leadership

Communication

Customer focus

People development

Commercial awareness

IT skills & numeracy

Decision making

Adaptability

Hospitality experience

Stakeholder engagement

Job description

The O2 Arena, London, is seeking a Premium Lounge Manager to lead the premium lounge operations at The O2. You will oversee guest experiences, food and beverage service, and front-of-house staff while driving commercial performance in a busy event environment.

Levy offers a competitive package with healthcare and extensive benefits, plus 23 days of annual leave and wellbeing support. This role requires strong leadership and a track record in high-end hospitality.