Premium Client Manager - UK Market

Axi; Greater London; On-site; GBP 60,000 - 90,000; Full time

Benefits offered by this job

Private health insurance

28 days annual leave

Hybrid working from London office

Learning and development opportunities

Career growth with a global fintech

Job summary

Axi is seeking a Premium Client Manager to drive growth and service for high‑value UK clients and selected international accounts. You will collaborate with Sales, Marketing and Compliance to deliver a best‑in‑class trading experience.

In this hybrid London role, you’ll manage a high‑touch client portfolio, identify retention opportunities and grow revenue while upholding regulatory standards and firm risk controls.

Qualifications

• Minimum two years’ experience in a Premium Client Manager, Relationship Manager or similar client-facing role within FCA-regulated trading.
• Proven ability to manage high‑value or VIP trading clients and retain relationships.
• Strong understanding of UK CFD/financial spread betting markets and regulatory requirements.
• Excellent communication, stakeholder management and client-centric approach.

Responsibilities

• Develop and maintain long-term relationships with premium UK clients and select international accounts.
• Manage a portfolio to deliver proactive, personalised support and retention.
• Coordinate with internal teams to provide timely, compliant client service.
• Identify commercial opportunities through networking, referrals and partnerships.
• Maintain a robust client pipeline and use CRM for follow-ups.
• Represent Axi at industry events and client meetings with professionalism.
• Ensure all client interactions comply with FCA rules and company policies.

Skills

Premium Client Manager

Relationship Management

Sales Experience

FCA-regulated knowledge

Tools

CRM software

Job description

Please note that we can only consider candidates who have the appropriate rights and documentation to work in the UK.

Who We Are

Axi is a leading global provider of margin and deliverable Foreign Exchange, Contracts for Difference, and Financial Spread Betting. Our business has evolved into a world-class, multi-regional brokerage, supported by continued investment in technology, product innovation and client experience.

We provide retail, professional and institutional clients with access to global markets through a premium trading experience, supported by strong service, market expertise and a client-first approach.

The Role

As a Premium Client Manager, you will play a key role in supporting the growth of Axi’s UK business by managing and developing relationships with our premium and high-value trading clients.

Working within the Sales team, you will be responsible for delivering an exceptional client experience, supporting client retention and re-engagement, and identifying sustainable commercial opportunities within your client portfolio. The role will primarily focus on Axi’s premium UK clients, with the potential to support selected international client relationships where appropriate and in line with regulatory requirements.

You will also represent Axi at relevant industry events, networking opportunities and client meetings, while working closely with internal teams to ensure clients receive a professional, compliant and market-leading service.

Your EDGE Assignment / You Will

• Develop and maintain long-term relationships with Axi’s premium and high-value clients, primarily across the UK market.
• Manage a portfolio of key clients, ensuring a high-quality, proactive and personalised client experience.
• Understand client needs and coordinate with internal stakeholders to provide timely, effective and compliant support.
• Monitor client engagement, trading activity and account behaviour to identify opportunities for retention, re-engagement and sustainable business growth.
• Identify new business opportunities through approved business development activities, including networking, referrals, introducers, strategic partnerships and industry relationships.
• Build and maintain relationships with relevant market participants, trading communities, affiliates, introducing partners and other strategic contacts.
• Maintain an accurate pipeline of opportunities, client interactions and follow-up actions using the CRM system.
• Represent Axi at industry conferences, seminars, webinars, networking events and selected client meetings.
• Work closely with Sales, Marketing, Client Services, Compliance and other internal stakeholders to deliver consistent and positive client outcomes.
• Keep informed of market developments, competitor activity, industry trends and regulatory changes relevant to the UK CFD and financial spread betting market.
• Produce regular updates on pipeline activity, client engagement, retention initiatives and business development performance.
• Conduct all client interactions in accordance with FCA regulatory requirements, Consumer Duty principles, internal policies and Axi’s Code of Conduct, escalating any risks, complaints or regulatory concerns where appropriate.

Are You the One?

• Minimum two years’ experience in a Premium Client Manager, Relationship Manager, Senior Sales or similar client-facing role within an FCA-regulated CFD, financial spread betting or online trading brokerage.
• Demonstrated experience managing, developing and retaining relationships with high-value, active or VIP trading clients.
• Strong understanding of the UK regulated CFD, financial spread betting and online trading market.
• Proven ability to identify commercial opportunities while maintaining a client-centric, compliant and professional approach.
• Strong commercial awareness, with the ability to balance business growth with positive client outcomes.
• Excellent communication, interpersonal and stakeholder management skills.
• Near-native or fluent English.
• Existing relationships within the UK trading industry, or an established client network, would be advantageous but are not essential.
• Additional language skills are desirable.
• Self-motivated, adaptable and willing to attend client meetings, networking events and industry functions, including occasional evenings and weekends.
• Demonstrates the highest standards of integrity, professionalism and ethical conduct.

Axi’s Bag of Delights

• Competitive salary and performance-based incentive scheme.
• Private health insurance.
• Extensive learning and professional development opportunities.
• 28 days’ annual leave, including public holidays, plus study, volunteer and sick leave.
• Team-building experiences and company events.
• Hybrid working environment based from our London office.
• Opportunity to build your career with a global fintech leader.

Axi’s Interview Journey

• Talent Acquisition Interview — 60 minutes.
• Final Interview — 30 minutes.

At Axi, we are committed to creating an inclusive workplace where everyone is treated with fairness, dignity and respect. We make employment decisions based on merit, capability and business needs, and we are committed to providing equal opportunities for all employees and applicants.

Please note that our organisation works with recruitment agencies on a pre-approved basis only. We do not accept unsolicited CVs from agencies that have not obtained prior written consent from our Talent Acquisition team and will not be liable for any associated fees.