Premium Airport Lounge Host - Manchester

MAG (Airports Group); Greater Manchester; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Free on-site parking

Meals on duty

Uniform provided

Discounts on MAG products

Job summary

MAG (Airports Group) at Manchester Airport is seeking a Hospitality Host for the Runway Lounges. Join our team to deliver first-class service to passengers in the Escape and 1903 lounges, ensuring smooth operations and guest satisfaction.

You will manage bookings, handle payments, assist with business services, and maintain lounge standards across long trading days. Early and late shifts are required, with a focus on delivering exceptional guest experiences.

Qualifications

• Solid background in hospitality and service sectors with a focus on high-end delivery.
• Strong customer service mindset and guest care.
• Ability to work well in a team and adapt to changing shifts.

Responsibilities

• Provide a meet and greet service to lounge users, ensuring world-class customer service.
• Maintain lounge facilities to high standards and perform regular checks.
• Keep accurate records of lounge bookings and customer data; update databases.
• Handle payments (credit/debit cards and cash) for direct bookings and reconcile takings.
• Prepare and serve beverages in line with product directions and alcohol licence.
• Assist with lounge cleanliness, stock rotation, and buffet service.
• Back of house duties when needed, including restocking, clearing tables, and kitchen/wash areas.
• Work flexibly according to the rota, with shifts potentially starting early (as early as 3:30am) and finishing late.

Skills

Hospitality experience

Customer service

Team player

Flexibility

Data analysis

Microsoft Office

Job description

MAG (Airports Group) at Manchester Airport is seeking a Hospitality Host for the Runway Lounges. Join our team to deliver first-class service to passengers in the Escape and 1903 lounges, ensuring smooth operations and guest satisfaction.

You will manage bookings, handle payments, assist with business services, and maintain lounge standards across long trading days. Early and late shifts are required, with a focus on delivering exceptional guest experiences.