Hospitality Host

MAG (Airports Group); Greater Manchester; On-site; GBP 27,000 - 29,000; Full time

Benefits offered by this job

Free on-site parking

Meals on duty

Uniform provided

Discounts on MAG products

Job summary

MAG (Airports Group) at Manchester Airport is seeking a Hospitality Host for the Runway Lounges. Join our team to deliver first-class service to passengers in the Escape and 1903 lounges, ensuring smooth operations and guest satisfaction.

You will manage bookings, handle payments, assist with business services, and maintain lounge standards across long trading days. Early and late shifts are required, with a focus on delivering exceptional guest experiences.

Qualifications

• Solid background in hospitality and service sectors with a focus on high-end delivery.
• Strong customer service mindset and guest care.
• Ability to work well in a team and adapt to changing shifts.

Responsibilities

• Provide a meet and greet service to lounge users, ensuring world-class customer service.
• Maintain lounge facilities to high standards and perform regular checks.
• Keep accurate records of lounge bookings and customer data; update databases.
• Handle payments (credit/debit cards and cash) for direct bookings and reconcile takings.
• Prepare and serve beverages in line with product directions and alcohol licence.
• Assist with lounge cleanliness, stock rotation, and buffet service.
• Back of house duties when needed, including restocking, clearing tables, and kitchen/wash areas.
• Work flexibly according to the rota, with shifts potentially starting early (as early as 3:30am) and finishing late.

Skills

Hospitality experience

Customer service

Team player

Flexibility

Data analysis

Microsoft Office

Job description

Summary

• Hospitality Host (aether private lounge)
• Based at Manchester Aiport
• Fixed Term Contract (6 Months)
• 40 Hours per week
• £13.45 per hour

Why MAG?

For airports, for partners, for people. We are CAVU.

Formed from the union of MAGO, MAG USA and our network of direct-to-consumer brands - who together drive market leading passenger spend for airports across the world - we have combined our resources to address evolving passenger needs today and exceed them as we move forward into tomorrow.

From our revenue accelerating single platform technology, Propel, through to our world class hospitality venues including Hangar, 1903 and Escape Lounges - our solutions make travel more seamless and enjoyable for passengers and more profitable for our clients and partners.

Our name is taken from the aviation, meteorology term, 'Ceiling and Visibility Unlimited', which designates the perfect flying condition.

More than just a name, CAVU is our mindset. It represents all that we stand for. Our proud aviation heritage, our drive to push boundaries, and the very essence of what we do: creating seamless, enjoyable travel experiences for airport passengers.

Together, we can reach new heights. Together, we are CAVU

The role

We currently have an exciting opportunity to join our Hospitality Team here at Manchester Airport. We operate the unique brands - Escape Lounge and 1903 Lounge where passengers can relax and enjoy our hospitality service before they board their flights.

We pride ourselves on giving our guests a first-class experience and we are now seeking customer focused individuals to join our team.

Principal Accountabilities Include

• Provide a meet and greet service to users of the Lounges, dealing courteously and efficiently to ensure a world class level of customer service
• Ensure Lounge facilities are maintained to a high standard and consistently presented in line with the Standards of Operations, carrying out the required Daily, Weekly and Monthly standards check. Deal with and report on any discrepancies, together with recommendations for solution.
• Ensure accurate records are maintained of all Lounge customers including consolidators, direct bookings and airline customers. Maintain a database of all bookings. Update and suggest improvements to the computer records to encompass new and extended business
• Take monies (credit/debit cards and cash) for direct bookings either by telephone or on the day of travel and reconcile all monies taken.
• Prepare and serve alcoholic and non-alcoholic beverages in accordance with the product directions and in accordance with the alcohol licence.
• Assist with clearing and organising the lounge ensuring a high standard of hygiene in the preparation, service and guest areas.
• Maintain stock levels, date and rotation and replenish food and beverage buffet service in the lounge.
• To dispose of waste, including recycling, in the appropriate manner and if required to remove it to the designated location.
• Provide assisted service to guests during their stay with business services including fax, computer access and printing. Perform 'back of house' duties when catering staff members are not present or are busy. Back of house include but are not limited to, restocking of food & beverages in the lounges, clearing tables, loading/unloading the dishwasher, rotating stock, and keeping the kitchen and lounges clean and tidy
• To work flexibly to the rota, typically shifts are confirmed at least two weeks in advance.

What will make you successful in the role?

• A solid background in hospitality and service sectors, with a proven track record of high-end delivery
• A team player with an absolute first-class approach to customer service
• Experienced in and with demonstrable examples of flexibility across long trading days
• Numerical and analytical skills to process and interrogate data in order to provide performance information to deliver on budgets
• Computer literate on mainstream PC applications including Microsoft office
• Experience of working on own initiative, capable of building solid and beneficial relationships both internally and externally
• Experience of working in a similar hospitality/lounge setting would be beneficial
• Willing to work on a flexible basis as the hours of operation for the Lounge are 03.30am - 9.30pm.

Please note you must be a minimum of 18 years old to comply with our alcohol service policy.

You will be required to work a range of shifts. Early shifts can start as early as 3.30am and late shifts can finish as late as 10.00pm. Our Lounges are open 7 days a week.

Benefits

• Free on-site parking whilst on duty
• Free Airport parking when you go on holiday (subject to availability and pre-booking)
• Access to our employee rewards portal with discounts and savings
• 24hour Employee Assistance Programme
• MAG Pension scheme which doubles your contribution
• Discounts on public transport to work
• Discounts on MAG products such as Airport Hospitality Lounges and holiday parking at our Airports
• On-site discounts and heavily discounted staff shop
• Fantastic career development opportunities - We are the UK's largest Airport Operator!
• Tax free Airside shopping in our departure lounge
• Meals on duty
• Uniform provided

Equal Opportunities & Reasonable Adjustments

We're building something brilliant at CAVU: a diverse team of people who reflect the global customer base that we serve. We're proudly part of MAG and together we're on a mission to be number one in our industries, and that takes talent in all its forms. With so many exciting roles across businesses, there's space for your unique strengths to shine.

Whether this is your first role or your next big step, we want to hear from you, even if you don't think you tick every box. What matters most is what you bring.

We're proud to be a UK Disability Confident employer. If you need any adjustments to support your application or interview, just let us know. We're committed to helping you perform at your best.

At MAG and CAVU, every journey matters. Our Colleague Communities play a big part in that: Women's Network, Embrace (Race & Ethnicity), Fly with Pride (LGBTQIA+), Mind Matters (Mental Health), PACT (Parents & Carers), RespectABILITY (Disability & Neurodiversity), and the CAVU Global ID&E Affinity Group.