Premises Officer

Liverpool City Region Combined Authority; Liverpool; On-site; GBP 25,000 - 32,000; Full time

Benefits offered by this job

Local Government Pension Scheme

29–34 days holiday plus bank holidays

Flexible/hybrid working

Employee assistance programme

Job summary

Liverpool City Region Combined Authority is seeking a Premises Officer to maintain and monitor the HQ and other sites, ensuring compliance and high service levels for occupiers and visitors.

You will inspect, repair and maintain complex building infrastructure, and act as technical lead for health and safety in facilities management, while supporting front-of-house operations to deliver an excellent customer experience.

Qualifications

• Experience inspecting, specifying and repairing complex building infrastructure to meet regulatory and service standards.
• Experience using Building Management Systems to monitor and maintain efficient operational infrastructure.
• Experience delivering a service that places customers at the heart of operations.

Responsibilities

• Inspect, repair, maintain and monitor a range of building infrastructure to high standards.
• Provide front-of-house support and concierge services to occupants and visitors.

Skills

Building maintenance

BMS monitoring

Customer service

Job description

About the Role

The position of Premises Officer in our Facilities Management Service is an opportunity to showcase your skillset as an accomplished technician with an aptitude for delivering excellent customer service within the Liverpool City Region Combined Authority.

Annually, our operations teams facilitate over 26 million journeys through the Mersey Tunnels and operate the Mersey Ferries services - carrying over 600,000 passengers.

Our Maintenance Delivery services respond to over 20,000 reactive and planned maintenance tasks and support our wider investment plans across our diverse estate.

The Combined Authority is a 24/7, 365-day Operation and our Assets are key contributors to the social and economic wellbeing of Liverpool City Region and beyond.

About the person

Reporting to the Buildings and Premises Manager, the Premises Officer will deliver a critical service for the effective statutory compliance, maintenance and repair of our headquarters at Mann Island and other operational buildings as may be required. Acting as the technical lead, inspecting repairing maintaining and monitoring a complex range of building infrastructure you will ensure our headquarters are maintained to the highest standards. Knowledge of health and safety legislation for effective building infrastructure and management is therefore essential. When not engaged in maintenance activities you will also play a key role in providing support to our front of house concierge operations delivering an excellent customer experience for our building occupiers and visitors.

Key Essential Criteria

1. 1. Experience of inspecting, specifying and repairing complex building infrastructure to meet regulatory and service standards.
2. 2. Experience of using Building Management Systems to monitor and maintain efficient operational infrastructure.
3. 3. Experience of working in a service putting customers at the heart of everything we do.

About the organisation

The Liverpool City Region is world-famous for its history, culture and creativity. A place of firsts, it is the birthplace of modern railways, public health and international trade. Now, our economy is being transformed once again, changing the world through world-leading innovation in health and life sciences, digital and creative, and advanced manufacturing - growing an economy already worth £35 billion a year.

The Combined Authority plays a central role in catalysing this innovation-led economy. We are seizing the unique opportunity to use our devolved powers and funding to create wealth and prosperity for all our 1.6 million residents and the whole UK - investing in our economy, people, place, transport and digital infrastructure. Our vision is for the Liverpool City Region to be: The best place to grow up, grow a family, and grow a business - where no‑one is left behind.

Staff benefits

• Local Government Pension Scheme contributions between 5.5% and 12.5%
• Generous holiday entitlement of 29 days rising to 34 days after 5 years service, as well as bank holidays and the option to buy 10 additional days
• Free travel around Liverpool City Region with an All‑Zone Metro card worth £1,450 per year plus All Zones Off Peak Trio ticket for your spouse or partner
• Flexible and hybrid working
• 24/7 access to Employee Assistance Programme for you and your family and Free counselling service
• Automatic enrolment to our Westfield Health Programme
• Corporate discounts at council-owned gyms
• Bike to Work Scheme
• Coaching, mentoring, apprenticeships, and professional qualifications including paid membership fees and even a £1k interest free learning loan for any non-job-related learning

Equality, Diversity & Inclusion

We offer a guaranteed interview scheme for candidates who have declared that they: have a disability, are from a Black, Asian or Minority Ethnic background, is care experienced (whether through foster care, residential care, supported living, kinship care, live‑in care, home care or adoption), are a member of a reservist or have close family links to a member of the Armed Forces as we are under‑represented by people from these communities.

To be considered under one of these schemes, you must indicate your eligibility in the relevant section of the application form. In addition, you must clearly demonstrate in your application how you meet the key essential criteria listed above.

Please highlight how you meet the remaining essential criteria outlined in the person specification within your CV.

Applications that do not include this evidence will not be considered under the guaranteed interview schemes.

The Liverpool City Region Combined Authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all employees and volunteers to share this commitment.

We actively promote diversity and inclusion. Please note that this role is unlikely to meet the eligibility requirements for sponsorship under the Skilled Worker route. We recommend that you assess your eligibility before applying for this position. Please visit https://www.gov.uk/skilled-worker-visa