Preferred customer associate

UPS; Nottingham; On-site; GBP 21,000 - 29,000; Full time

Benefits offered by this job

Company pension

Maternity leave

Holiday pay

Employee Assistance Programme

Discounts via UPS Perks

Job summary

UPS is seeking a Customer Service Associate based in Nottingham to deliver one-to-one support for UPS Preferred accounts, resolving tracking, billing and service issues with clear, proactive updates.

You will own each case from first contact through resolution, communicating effectively with customers and internal teams to ensure a smooth, reliable experience for every customer.

Qualifications

• Strong communication and interpersonal skills.
• Customer-focused attitude.
• Solid problem-solving and time-management abilities.
• Previous customer service experience preferred.

Responsibilities

• 37.5 hours per week with rota-based shifts between 8 a.m. and 6 p.m.
• Assist customers by phone and email with tracking, billing, claims, service issues, and UPS inquiries.
• Own each case from first contact through resolution, providing updates.
• Communicate proactively when follow-up or service-impact updates are needed.
• Document interactions, updates and actions to ensure smooth service.

Skills

Communication skills

Customer focus

Problem solving

Time management

CS experience

Job description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description

This position provides a one-to-one customer service experience for UPS Preferred accounts. He/She analyzes and resolves problems, solves tracing and claim inquiries, and maintains ownership of customer situations through resolution which may include follow-ups and making outbound calls. He/She performs work with minimal supervision, analyzes and solves problems and uses excellent communication skills.

Location: Nottingham CASTLE MEADOW ROAD, REGUS, LOCK HOUSE, Nottingham, NG2 1AG (UPS site)

Join a global logistics leader and help us give customers the great service they expect. As a Customer Service Associate, you’ll be the one that saves the day by listening and finding the best way to get things back on track. Based in our Nottingham office, you’ll play a key role in making sure every customer receives a smooth, reliable experience.

If you like helping people and figuring things out, this is a great place to grow your career.

Your Benefits

• Salary of £24,784
• Access to a company pension scheme, paid maternity leave, holiday pay and our Employee Assistance Programme
• Make the most of discounts at major retailers (including Apple and cinemas) and attractions (including Alton Towers and The London Eye) through UPS Perks at Work
• Industry-leading training
• Opportunities to progress with our 'promotion from within' policy

Your Tasks

• 37.5 hours per week, with rota-based shifts falling between 8 a.m. and 6 p.m.
• Assisting customers by phone and email with tracking, billing, claims, service issues, and general UPS inquiries
• Owning each case from first contact through resolution, providing clear updates along the way
• Communicating proactively when follow-up or service-impact updates are needed
• Documenting customer interactions, updates, and actions to ensure smooth and consistent service

Your Skills

• Strong communication and interpersonal skills with the ability to engage professionally with customers and internal teams
• Customer-focused attitude that represents UPS positively and shows a genuine willingness to help
• Solid problem-solving and time-management abilities
• Previous customer service experience preferred

Our love of logistics is fuelled by our passion for people. That's why we're committed to eliminating discrimination and promoting equality across UPS — from the application process to our everyday workplace culture.

How We Recruit

UPS is committed to a policy of treating individuals fairly and recruiting, selecting, training, promoting and compensating based on merit, experience and other work-related criteria. We do not discriminate against any applicant based on age, race, religion, sex, disability, sexual orientation or gender identity.

Employee Type

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.