Pre-Sales Engineer

JAC Recruitment; Woking; Hybrid; GBP 45,000 - 65,000; Full time

Job summary

SOLUTION ENGINEER (PRE-SALES) at JAC Recruitment in Southeast England. Hybrid working available. You will support sales activities across the UK and international markets, presenting solutions and engaging with customers.

Responsibilities include delivering product demonstrations, understanding customer requirements, providing technical guidance, and representing the company at events; occasional travel within the UK and abroad.

Qualifications

• Experience in a Solution Engineer / Pre-Sales / Sales Engineer role.
• Strong communication, presentation skills.
• Ability to explain technical concepts clearly to customers.
• Commercial awareness and interest in supporting sales activities.
• Willingness to travel occasionally (UK and international).
• Experience in fire safety products or systems is desirable.
• Background in engineering or technical disciplines.
• Experience supporting international customers.

Responsibilities

• Support the sales team in customer engagements by providing technical insights and product knowledge.
• Deliver product presentations, demonstrations, and technical briefings to customers.
• Understand customer requirements and propose suitable solutions.
• Provide technical guidance to customers, including responding to product enquiries and supporting issue resolution where required.
• Visit customer sites when required to investigate technical or application issues and provide practical recommendations.
• Act as a point of contact for escalated or complex customer queries.
• Support customer onboarding and product training where required.
• Represent the company at exhibitions, trade shows, and industry events.
• Collaborate with internal teams to ensure smooth delivery of solutions.

Skills

Communication skills

Presentation skills

Customer engagement

Technical explanation

Commercial awareness

Travel willingness

Language skills beneficial

Pre-Sales experience

Education

Engineering or technical degree

Job description

Position: Solution Engineer (Pre-Sales)

Location: Southeast England (Hybrid working available)

Salary: Competitive

Company Overview

A fire safety products and systems related company is looking for a customer-focused Solution Engineer to support sales activities across the UK and international markets, including the Middle East and Europe.

This role sits within the Sales team and acts as a key technical liaison between customers and the business. You will play a critical role in presenting solutions, supporting customer engagement, and driving successful sales outcomes.

Key Responsibilities

• Support the sales team in customer engagements by providing technical insights and product knowledge
• Deliver product presentations, demonstrations, and technical briefings to customers
• Understand customer requirements and propose suitable solutions
• Provide technical guidance to customers, including responding to product enquiries and supporting issue resolution where required
• Visit customer sites when required to investigate technical or application issues and provide practical recommendations
• Act as a point of contact for escalated or complex customer queries
• Support customer onboarding and product training where required
• Represent the company at exhibitions, trade shows, and industry events
• Collaborate with internal teams to ensure smooth delivery of solutions

Requirements

• Experience in a Solution Engineer / Pre-Sales / Sales Engineer role (or similar)
• Strong communication, presentation skills and CPD presentation experience
• Ability to explain technical concepts in a clear and customer-friendly manner
• Commercial awareness and interest in supporting sales activities
• Comfortable engaging directly with customers
• Willingness to travel occasionally (UK and international, if required)
• Experience in fire safety products or systems (physical or cyber)
• Background in engineering or technical disciplinesExperience supporting international customers
• Additional language skills (e.g. Arabic, Swedish, Japanese) would be advantageous

We regret to inform that only shortlisted candidates will be notified. Thank you for your understanding.