Pre-Opening Reservations & Sales Office Manager – Luxury 5-Star

Burlington Hotel; West of England; Hybrid; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Staff discounts

Service charge additional to salary

Training and career progression

Uniform

Employee of the Month

Discounted gym membership

Team social events

Discounted stays at Bespoke Hotels

Job summary

Hotel Gotham is launching in Bristol and seeks a Reservations & Sales Office Manager to lead the Reservations & Sales Office, driving bedroom and event sales from initial enquiry through to booking and handover.

You will play a pivotal role in pre-opening operations, ensuring exceptional guest service and seamless coordination with Front Office, F&B and Operations as part of Gotham’s opening team.

Responsibilities

• Lead and manage the Reservations & Sales Office, ensuring consistently high standards of service, organisation and commercial performance
• Drive bedroom revenue and occupancy through proactive sales, upselling and effective management of enquiries and reservations
• Manage the full event sales journey, from initial enquiry and proposal through to conversion, planning and operational handover
• Maximise group and event opportunities across bedrooms, F&B, private hire and additional experiences
• Ensure all reservations, rates, availability, restrictions and booking information are accurate and commercially optimised
• Build strong relationships with guests, clients, corporate contacts and event organisers to encourage repeat and future business
• Work closely with Front Office, F&B and Operations to ensure all group, event, VIP and special occasion requirements are communicated and delivered seamlessly
• Aligning sales objective and targets with the Revenue manager and Business Development Manager.
• Ensure detailed and accurate handovers are provided to the operational teams ahead of all relevant arrivals and events
• Monitor and report on key commercial performance, including revenue, conversion, room nights, average rate and event performance
• Identify opportunities to develop packages, experiences and sales initiatives that enhance revenue and the guest experience
• Coach, develop and motivate the Reservations & Sales team, creating a culture of accountability, commercial awareness and exceptional guest service
• Achieve the highest level of customer satisfaction for both external and internal guests, building strong and lasting relationships with clients and partners
• Champion the Gotham way of life across every guest and client interaction

Job description

Hotel Gotham is launching in Bristol and seeks a Reservations & Sales Office Manager to lead the Reservations & Sales Office, driving bedroom and event sales from initial enquiry through to booking and handover.

You will play a pivotal role in pre-opening operations, ensuring exceptional guest service and seamless coordination with Front Office, F&B and Operations as part of Gotham’s opening team.