Pre Litigation Personal Injury Team Leader

Bond Turner; Liverpool; Hybrid; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Holiday + Birthday off

Income protection

Employee assistance

Well-being programmes

Cafe/Restaurant perks

Job summary

Bond Turner in Liverpool is seeking a Personal Injury Team Leader to oversee, develop and coach the PI team, ensuring smooth operations and excellent client service. You will mentor and motivate staff, manage workloads, monitor caseload progress and ensure timely, professional legal advice in line with the firm’s values.

The role sits in a well-equipped City Centre office with 23 days holiday plus your Birthday off, income protection and an Employee Assistance Programme.

Responsibilities

• Lead, mentor and motivate the team to ensure high performance and efficient case management.
• Managing capacity and ensuring workloads are distributed evenly across the team.
• Support, develop and motivate the team through holding regular 1-2-1's and meetings.
• Ensuring that a high-level quality of service is provided at all times.
• Embody and be a keen ambassador for the firms values.
• Monitor the progress of your team's caseload to ensure that clients receive appropriate and professional legal advice in a timely and efficient manner, whilst managing their expectations.
• Ability to work to deadlines/targets and to prioritise a varied caseload.
• First point of contact for client complaints.

Job description

We are looking to recruit a Personal Injury Team Leader who will be based in our wonderful Personal Injury team in Liverpool. This is an exciting opportunity for someone who is passionate about the work they do, the service they provide and getting the best results for their clients.

Due to development and expansion, we are looking to appoint an experienced Personal Injury Team Leader to oversee, develop and coach the personal injury team. The Team Leader will ensure the smooth running of the department an ensuring the team are providing the best service to clients.

If you have got drive and determination, ambition and are looking for a stimulating career then we would love to hear from you.

Responsibilities

• Lead, mentor and motivate the team to ensure high performance and efficient case management.


• Managing capacity and ensuring workloads are distributed evenly across the team.


• Support, develop and motivate the team through holding regular 1-2-1's and meetings.


• Ensuring that a high-level quality of service is provided at all times.


• Embody and be a keen ambassador for the firms values.


• Monitor the progress of your team's caseload to ensure that clients receive appropriate and professional legal advice in a timely and efficient manner, whilst managing their expectations.


• Ability to work to deadlines/targets and to prioritise a varied caseload.


• First point of contact for client complaints.

About you

• Ability to positively motivate and support team members.


• Clear, focused and determined approach to problem solving.


• Effective communicator at all levels of the business.


• Ability to provide a high level of client care.


• Previous experience in Personal Injury.

We offer a clean professional office working environment with fantastic facilities in the heart of Liverpool City Centre which has great travel links.

23 days holiday + your Birthday off + plus 8 bank holidays.

Income protection, critical illness cover & death in service cover

Employee Assistant Programme.

Free onsite weekly classes and well-being programmes.

Discounted onsite Restaurant, Coffee Shop / Café.

Secure bike storage.

The opportunity to develop a rewarding and successful career with a wonderful Law firm.