Pre-Litigated Motor Fraud Handler - MIB

Davies; Bolton; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

Join a dynamic and collaborative team in a forward-thinking company as a Pre-Litigated Motor Fraud Handler. This role offers the opportunity to work closely with industry leaders while developing your legal career. You will manage a caseload of suspected fraudulent insurance claims, applying your analytical skills and commercial awareness to achieve optimal results. With a strong commitment to employee development and a reputation for legal excellence, this is a fantastic opportunity to make a meaningful impact in combating dishonest claims. Embrace a culture that values teamwork and innovation while enjoying a flexible working model.

Benefits

Davies Incentive Plan

25 days holiday

Simply Health Care Cash Plan

WeCare mental health support

Death In Service after 1 year

Pension Plan

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Qualifications

• Experience handling pre-litigation caseloads; knowledge of MIB Agreements is desirable.
• Strong analytical and communication skills are essential.

Responsibilities

• Manage a caseload of pre-litigation cases, ensuring optimal results.
• Conduct strategic reviews and analysis of evidence to identify litigation opportunities.

Skills

Analytical Skills

Communication Skills

Problem-Solving Skills

Organizational Skills

IT Proficiency

Tools

Time Recording Systems

Billing Systems

Job description

Pre-Litigated Motor Fraud Handler - MIB

Application Deadline: 9 May 2025

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Bolton

Description

We are seeking ambitious, driven candidates to join our dynamic and collaborative division, advancing their legal careers. You will collaborate with industry leaders and well-known clients in insurance. Many of our leadership team and partners began their careers at Keoghs, reflecting our reputation as a great place to work and our commitment to employee development.

While our counter-fraud team is the largest and most established in the UK, we maintain an approachable, down-to-earth culture focused on legal excellence. We pride ourselves on our reputation and work in combating dishonest motor claims, developing strategies to identify and prevent emerging risks. We invite like-minded candidates to join us in this vital work and to develop their careers further.

The Pre-Litigated File Handler role involves working within a team of fraud specialists and legal support staff. The Handler will manage a caseload of pre-litigation cases across various fraud types, working closely with the Team Leader and Lead Lawyer to achieve optimal results in a commercially sound manner. The role requires following defined processes and applying forensic and analytical skills to evidence, along with a high level of commercial awareness regarding fixed fee work. Decision-making within set timeframes, aligned with case strategy and client interests, is essential.

The File Handler will work proactively to shape the future of the counter-fraud arena.

The caseload includes suspected fraudulent insurance claims of various types. Knowledge of the MIB is essential.

Key Accountabilities

• Handle cases from identification through resolution or litigation, including:

• Strategic review and analysis of evidence
• Setting case strategy in line with team and case-specific directives
• Adhering to process stages
• Identifying litigation opportunities and complex cases
• Recognising client trends and opportunities for engagement

• Client Excellence

• Manage files per client guidelines
• Maximise client satisfaction
• Complete MI accurately and promptly
• Meet KPIs for client and internal standards

• Technical Excellence

• Coordinate investigations with relevant parties
• Meet procedural and investigative deadlines
• Protect client’s litigation position
• Proactively manage case investigations and strategy
• Delegate tasks appropriately
• Maintain case management systems diligently
• Comply with file management policies and SRA standards

• Financial Excellence

• Work efficiently within fixed fee arrangements
• Maintain profitability and meet financial targets
• Ensure timely billing

• Cultural Excellence

• Uphold Keoghs Values

Working Hours

35 hours/week, Monday to Friday, 9am–5pm, with 1 unpaid lunch hour. The role is based in Bolton, Parklands Office, with a flexible working model requiring at least 1 day/week in the office.

Experience, Skills, and Qualifications

• Experience handling pre-litigation caseloads; knowledge of MIB Agreements is desirable
• Strong analytical skills
• Excellent communication skills (listening, verbal, written)
• Ability to prioritize, meet deadlines, and work under pressure
• Problem-solving skills
• Proficient IT skills
• Experience with time recording and billing systems

Soft Skills

• Client care and service orientation
• Organizational skills
• Adaptability and prioritization
• Teamwork and collaboration
• Effective communication
• Interpersonal skills

Benefits

• Davies Incentive Plan
• 25 days holiday (increase with service, option to buy/sell 3 days)
• Simply Health Care Cash Plan
• WeCare mental health and wellbeing support
• Death In Service after 1 year
• Pension: 5% Employee / 3% Employer
• Cycle to Work, Tech Scheme, Season Ticket Loan, Gym Flex (post-probation)
• Online discounts and memberships at various outlets