Pre-Contract Senior Administrator - EMEA

Lloyd's Register; Southampton; Hybrid; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Six-month fixed-term contract

Job summary

Lloyd’s Register is seeking a client-facing professional to manage the end-to-end process of quotations. You will collaborate with clients to understand needs, provide accurate information, and ensure a smooth transition from inquiry to contract execution.

The role involves creating quotes and contracts, supporting the Pre-Contract team, and maintaining a positive client journey across diverse locations.

Qualifications

• Proficiency with Microsoft Office applications (Excel, Word, Outlook).
• Strong interpersonal skills and ability to work in a team.
• Excellent English communication, both written and verbal.
• Experience with SAP Business ByDesign is desirable.
• Commitment to continuous learning and knowledge sharing.

Responsibilities

• Initiate new quotation requests and record them in the relevant system.
• Handle quotation requests from start to finish and ensure a positive client experience.
• Create sales quotes and contracts for clients.
• Support Pre-Contract team to meet global objectives and KPIs.
• Prioritise and process documentation and data in line with deadlines.
• Escalate client feedback to managers to maintain a positive client journey.
• Mentor other team members to support knowledge sharing.

Skills

Microsoft Excel

Word

Outlook

Client relations

Communication

Learning mindset

Global standards understanding

English proficiency

Tools

SAP Business ByDesign

Job description

What We’re Looking For

As the primary point of contact, you are responsible for managing the entire process of soliciting and facilitating requests for quotations. This involves closely collaborating with clients to fully understand their needs, providing them with accurate and timely information, and ensuring a seamless transition from initial inquiry through to the confirmation and execution of the contracted job.

Lloyd’s Register

Location: Multiple locations considered

What We’re Looking For

As the primary point of contact, you are responsible for managing the entire process of soliciting and facilitating requests for quotations. This involves closely collaborating with clients to fully understand their needs, providing them with accurate and timely information, and ensuring a seamless transition from initial inquiry through to the confirmation and execution of the contracted job.

What We Offer You

• The opportunity to work for an organization that has a clear sense of purpose, is guided by values and helps colleagues to develop professionally and personally through our range of people development programmes
• A six-month fixed-term contract
• For Italy based roles only, the salary range is €29,000 – €41.000, in line with EU Pay Transparency requirements

The role

• Initiate new quotation requests and record them in the relevant system.
• Handle quotation requests from start to finish, providing a positive client experience.
• Creation of Sales quotes and Contracts for clients
• To Support Pre-Contract team to the meet the business objectives and KPI’s for the Global TSO.
• Prioritise and process documentation/data/information in accordance with local business requirements and agreed deadlines.
• Data filing/entry in accordance with defined procedures.
• Support in mailbox categorization and distribution of tasks
• Conduct all activities in line with internal procedures, contractual requirements, cost structures, and budget constraints.
• Escalate client feedback to managers and take prompt steps to maintain positive experiences. Promote a client-centricity culture, focusing on a positive and consistent client journey.
• Deal with complex queries and build relationships with internal/external clients, as appropriate.
• To mentor other team members, as appropriate, to support effective knowledge sharing and application

What You Bring

• Good knowledge of Microsoft packages; Excel, Word & Outlook (as a minimum).
• Good interpersonal and team working skills
• Proficiency in the English Language commensurate with the work
• SAP knowledge in particular Business by Design
• Good communication skills, with the ability to interact professionally with clients and team members.
• Commitment to continuous learning and knowledge sharing.
• Good understanding of global standards and processes, with the ability to ensure compliance.

You Are Someone Who

• Is keen to take accountability and ownership for delivering customer needs
• Is able to self-manage and prioritize tasks towards meeting goals
• Is effective at solving problems, trouble-shooting and making timely decisions
• Is willing to take initiatives and is motivated to act
• Communicates in a structured way and has ability to present technical ideas in user-friendly language
• Displays a team spirit, particularly in a multicultural environment
• Responds positively to learning opportunities and is comfortable stepping out of own comfort zone