Practice Support Assistant

myGwork - LGBTQ+ Business Community; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading law firm in London is seeking a Practice Support Assistant to provide essential administrative support. You will facilitate smooth operations for legal teams, manage client interactions, and optimize workflows. Ideal candidates will have relevant experience and strong communication skills, along with a proactive attitude. Join a supportive environment committed to professional fulfillment and inclusivity.

Qualifications

• Relevant office-based administration experience.
• Good communication skills with internal clients.
• High level of attention to detail.

Responsibilities

• Support client service delivery and manage workload priorities.
• Assist with diary updates and event organization.
• Handle document and file management tasks.

Skills

Communication

Attention to Detail

Proactive Attitude

Education

Office-based Administration Experience

Tools

Microsoft Office

Document Management Systems

Job description

Travers Smith is a leading full-service law firm, with a wealth of experience in its areas of specialisation. The firm has a market-leading reputation for its international expertise in Asset Management, M&A and Dispute Resolution & Investigations. Clients include asset managers across the alternative asset classes (private equity, venture, credit, infrastructure and real estate), publicly listed and private companies, financial institutions, and other business enterprises involved in large and complex UK and cross-border matters, transactions and disputes. Our purpose is to provide the highest quality of service to our clients whilst enabling our people to achieve professional fulfilment in a supportive, inclusive and enjoyable working environment.

The Role

As a Practice Support Assistant, you provide essential administrative and file management support across the team. This role is crucial in supporting legal teams effectively, facilitating smooth operations and client interactions.

Practice Support Assistants report to the Service Lead, anticipating the needs of the support team and lawyers. They take initiative to complete tasks and ensure transparency and collaboration.

You operate as part of a seamless Practice Support unit, leveraging colleagues' capacity, offering support, and covering absences to meet deadlines and deliver quality results. You collaborate to improve processes, streamline workflows, and contribute to team initiatives, providing essential support to the team in managing the team's administrative tasks and resources.

Key Responsibilities

• Client Service Delivery: Support the Service Lead, Practice Assistants, Executive Assistants and Lawyers by organising your time and tasks to ensure effective management of workload priorities. Seek clarification as needed to perform these tasks effectively and ensure smooth operations.
• Diary Support: Upon request, assist with room and taxi bookings, and diary updates. The expectation is that the person delegating these tasks has overall ownership so will provide hands-on guidance to ensure accuracy. Proactively seek further guidance from the Service Leader, Executive Assistants and Practice Assistants as needed.
• Client Engagement: Liaise with the Service Leader, Executive Assistants, and Practice Assistants to provide support for client and marketing tasks including updating the CRM system.
• Document Management: Responsible for creating electronic documents, digital documents with appropriate structure and formatting, and checking client and internal data for accuracy.
• File Management: Open and close files, maintain records appropriately, ensuring electronic records are correctly named and filed, and undertake file archiving procedures.
• Support Event Organisation: Assist in the organisation of internal and external events, seminars, and conferences by handling registrations, booking taxi, rail or air tickets, printing and sending materials. The expectation is that the person delegating these tasks has overall ownership so will provide hands-on guidance to ensure accuracy. Proactively seek further guidance from the Service Leader, Executive Assistants and Practice Assistants as needed.
• Administrative Support: Handle tasks including printing, copying, and scanning documents. Maintain accurate expense records, organise hand deliveries, and courier requests.
• Financial Administration: Support required finance and billing-related tasks, process expenses, and manage priorities to meet deadlines.
• Efficiency Optimisation: Streamline workflows and manage time to enhance productivity.

Other Responsibilities

• Attend relevant training to keep up to date with firmwide procedures.
• Commitment to continuous learning and performance improvement.

Key Stakeholders

• Service Leader
• Executive Assistants
• Practice Assistants

Personal Specification - Experience, Knowledge & Skills

• Relevant office-based administration experience.
• Good communication skills with the ability to liaise professionally with internal clients.
• High level of attention to detail and accuracy in all communications and deliverables.
• Ability to operate independently with a hands-on, practical approach.
• A proactive attitude with the capability to adapt to change.
• Basic to intermediate knowledge of Microsoft Office.
• Proven aptitude for technology.
• An aptitude for administration management and processes, with experience of working with document management/case management systems.

We are excited to be moving from our London headquarters in Snow Hill, to a brand-new building in the City - Stonecutter Court. The move is expected to take place in early 2026.

Accessibility statement : If individuals have any accessibility issues when reviewing this document, please notify a member of the Travers Smith HR team so that the document can be provided in an alternative format.

Support and Adjustments for candidates : At Travers Smith, we are committed to ensuring that people who are disabled or have a long-term condition are empowered in their identity, valued equally, and listened to. If we can adjust the recruitment process to make it more accessible, please let us know. For further information please visit our website: Recruitment - Support and adjustments for candidates | Travers Smith