Practice Operations Lead: Patient Experience & Performance

Allscreens Nationwide Ltd; Greenford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A collaborative Practice Manager role within Allscreens Nationwide Ltd focusing on operational leadership for a multidisciplinary AHP workforce in a primary care setting. You will ensure safe, high-quality services and drive improvements across performance, access and patient experience.

You will leverage dashboards and KPIs to monitor productivity and flow, and will address bottlenecks and capacity planning with stakeholders to deliver optimal patient care.

Qualifications

• Lead a multidisciplinary AHP workforce to high standards of performance.
• Own operational delivery, aligning patient demand, workforce capacity and access.
• Use data dashboards and KPIs to track productivity, quality and flow.
• Identify bottlenecks in access, utilisation, documentation or follow-up and fix them quickly.

Responsibilities

• Leading and developing a multidisciplinary AHP workforce, setting clear expectations and driving high standards of performance
• Owning operational delivery, ensuring patient demand, workforce capacity, and access are aligned through proactive planning
• Using data, dashboards, and KPIs to track productivity, quality, and flow - acting quickly when performance dips
• Spotting bottlenecks across access, utilisation, documentation, or followup and fixing them without hesitation
• Managing budgets and resources responsibly, ensuring maximum patient value from every session delivered
• Recruiting, onboarding, and embedding new AHPs so they are confident, effective, and safe from day one
• Coaching and performance managing team members with pace, fairness, and clarity - addressing issues early and constructively
• Building a culture of accountability, ownership, and delivery - where standards are clear and excuses dont linger
• Working closely with clinical leaders to ensure safe practice, clear role boundaries, and integrated workflows across the PCN
• Supporting service changes, pathway redesign, and improvements to triage and escalation processes

Skills

Operational leadership

Data analytics

Performance improvement

Budget management

Staff development

Job description

A collaborative Practice Manager role within Allscreens Nationwide Ltd focusing on operational leadership for a multidisciplinary AHP workforce in a primary care setting. You will ensure safe, high-quality services and drive improvements across performance, access and patient experience.

You will leverage dashboards and KPIs to monitor productivity and flow, and will address bottlenecks and capacity planning with stakeholders to deliver optimal patient care.