Practice Operations Lead

Room at the Top Recruitment; Hertford; On-site; GBP 42,000 - 52,000; Full time

Job summary

Room at the Top Recruitment is seeking a Practice Manager to oversee daily operations across a well-established practice in Hertfordshire. You will work alongside Partners to ensure smooth workflows, strong client service and continuous development of the business.

The role covers operations, compliance, IT and facilities, with responsibility for client account management, events and small projects. On-site, full-time, 35 hours weekly, salary will reflect a competitive package.

Qualifications

• Previous experience as Practice/Office Manager or similar management role.
• Experience working within a practice or professional services environment.
• Strong organisational and time-management skills.
• Experience managing or coordinating a team.
• Excellent communication and interpersonal skills.
• High level of confidentiality, discretion and professionalism.

Responsibilities

• Oversee the day-to-day running of the practice and ensure that the office operates efficiently and effectively.
• Coordinate workflows across the team, ensuring work is appropriately allocated and progressed.
• Answer incoming calls and deal with enquiries in a professional, friendly and helpful manner.
• Monitor key deadlines, including accounts, tax returns, VAT, payroll and other client deliverables.
• Develop, maintain and improve internal processes, procedures and systems.
• Support the Partners with the implementation of business plans and practice initiatives.
• Assist with small projects and other initiatives as required.
• Help maintain strong client relationships and identify opportunities to improve the client experience.
• Work with the Partners and team to ensure client expectations, deadlines and responsibilities are clearly communicated.
• Assist with client account management and related administrative activities.
• Support activities designed to promote the practice and enhance its profile.
• Assist with organising and running internal and external events.

Skills

Strong organisational skills

Team coordination

Excellent communication

Client service excellence

Proactive problem-solving

Confidentiality and professionalism

Tools

Practice management software

Microsoft Office

IT systems

Job description

Room at the Top Recruitment is seeking a Practice Manager to oversee daily operations across a well-established practice in Hertfordshire. You will work alongside Partners to ensure smooth workflows, strong client service and continuous development of the business.

The role covers operations, compliance, IT and facilities, with responsibility for client account management, events and small projects. On-site, full-time, 35 hours weekly, salary will reflect a competitive package.