Practice Manager

Room at the Top Recruitment; Hertford; On-site; GBP 42,000 - 52,000; Full time

Job summary

Room at the Top Recruitment is seeking a Practice Manager to oversee daily operations across a well-established practice in Hertfordshire. You will work alongside Partners to ensure smooth workflows, strong client service and continuous development of the business.

The role covers operations, compliance, IT and facilities, with responsibility for client account management, events and small projects. On-site, full-time, 35 hours weekly, salary will reflect a competitive package.

Qualifications

• Previous experience as Practice/Office Manager or similar management role.
• Experience working within a practice or professional services environment.
• Strong organisational and time-management skills.
• Experience managing or coordinating a team.
• Excellent communication and interpersonal skills.
• High level of confidentiality, discretion and professionalism.

Responsibilities

• Oversee the day-to-day running of the practice and ensure that the office operates efficiently and effectively.
• Coordinate workflows across the team, ensuring work is appropriately allocated and progressed.
• Answer incoming calls and deal with enquiries in a professional, friendly and helpful manner.
• Monitor key deadlines, including accounts, tax returns, VAT, payroll and other client deliverables.
• Develop, maintain and improve internal processes, procedures and systems.
• Support the Partners with the implementation of business plans and practice initiatives.
• Assist with small projects and other initiatives as required.
• Help maintain strong client relationships and identify opportunities to improve the client experience.
• Work with the Partners and team to ensure client expectations, deadlines and responsibilities are clearly communicated.
• Assist with client account management and related administrative activities.
• Support activities designed to promote the practice and enhance its profile.
• Assist with organising and running internal and external events.

Skills

Strong organisational skills

Team coordination

Excellent communication

Client service excellence

Proactive problem-solving

Confidentiality and professionalism

Tools

Practice management software

Microsoft Office

IT systems

Job description

We have an exciting opportunity to join a well-established and friendly organisation, where you will be an integral part of the team.

Our client is recruiting an experienced, organised and proactive Practice Manager to take responsibility for the smooth and efficient running of the practice. This is a key role within the business, working closely with the Partners and wider team to ensure that the practice operates effectively, delivers an excellent level of client service and continues to grow.

The successful candidate will be comfortable working across different areas of the practice and will enjoy being at the centre of the business. You will have responsibility for day-to-day operations, team coordination, workflow and deadlines, compliance, IT systems and facilities as well as supporting client account management, events, practice promotion and a range of small projects.

This is an excellent opportunity for someone who enjoys a varied role, takes ownership and wants to play an important part in the continued development of a successful practice. You will be required to work full-time onsite in Hertfordshire (35 hours per week – Monday – Friday) and in return you will be offered a competitive salary with an excellent teamwork environment.

Key Responsibilities

Practice, Operations & Client Services

• Oversee the day-to-day running of the practice and ensure that the office operates efficiently and effectively.
• Coordinate workflows across the team, ensuring work is appropriately allocated and progressed.
• Answer incoming calls and deal with enquiries in a professional, friendly and helpful manner.
• Monitor key deadlines, including accounts, tax returns, VAT, payroll and other client deliverables.
• Develop, maintain and improve internal processes, procedures and systems.
• Support the Partners with the implementation of business plans and practice initiatives.
• Assist with small projects and other initiatives as required.
• Help maintain strong client relationships and identify opportunities to improve the client experience.
• Work with the Partners and team to ensure client expectations, deadlines and responsibilities are clearly communicated.
• Assist with client account management and related administrative activities.
• Support activities designed to promote the practice and enhance its profile.
• Assist with organising and running internal and external events.

Compliance, IT & Facilities

• Monitor compliance with internal processes and highlight areas requiring attention.
• Take responsibility for the management and coordination of practice compliance requirements.
• Manage facilities, office suppliers, maintenance and general office requirements.
• Ensure the office remains a professional, well-organised and welcoming environment.

Financial & Commercial Support

• Assist the Partners with monitoring practice performance and profitability.
• Assist with ensuring work is billed accurately and on a timely basis.
• Monitor client payment terms and follow up overdue accounts where appropriate.
• Assist with budgeting, forecasting and monitoring practice costs.
• Provide the Partners with regular updates on operational and financial matters.

Team & HR

• Support recruitment, onboarding and training of new team members.
• Support performance management and staff development where required.
• Act as a point of contact for staff queries and elevate issues to the Partners where appropriate.
• Assist with HR-related matters, working closely with the practice's external HR consultant.
• Help foster a positive, supportive and collaborative working environment.

Essential Skills & Experience

• Previous experience as Practice/Office Manager or similar management role required.
• Experience working within a practice or professional services environment.
• Strong organisational and time-management skills.
• Experience managing or coordinating a team.
• Excellent communication and interpersonal skills.
• Strong attention to detail and a high level of accuracy.
• Ability to manage multiple deadlines and competing priorities.
• A proactive approach to problem-solving and the ability to use initiative.
• Good understanding of client service and relationship management.
• Comfortable using practice management software and Microsoft Office.
• High level of confidentiality, discretion and professionalism.
• Experience or exposure to compliance, IT and facilities management
• HR knowledge/experience advantageous

The Person

Our client is looking for someone who is approachable, dependable and hands-on, with the confidence to take ownership and make things happen.

You will be someone who enjoys variety, is comfortable dealing with people at all levels and can balance the needs of the team, clients and Partners. You will be organised and detail-focused but also able to step back, see the bigger picture and identify opportunities to improve the way the practice operates. Most importantly, you will want to become an integral part of a friendly and well-established team, contributing positively to the culture and continued success of the practice.

This role offers an excellent opportunity to join a successful and established practice in a varied and influential position, working closely with the Partners and wider team and playing a key role in the continued development of the business.

Due to the high volume of applications we receive, only shortlisted candidates will be contacted. If you do not hear from us, please assume your application has not been successful on this occasion. We appreciate your interest and wish you the best of luck in your job search