Practice Manager

Functional Movement Physiotherapy Limited; West Kirby; On-site; GBP 17,000 - 25,000; Part time

Benefits offered by this job

25 days holiday

Pension

Training

Job summary

Functional Movement Physiotherapy Limited in Liverpool is seeking a part-time Practice Manager to run the treatment-room operations, welcome patients, and ensure clear next steps after visits. You will manage cancellations, deposits, and recalls, while coordinating bookings and handling daily admin with BrightHR for staff records.

You’ll help grow the clinic, contribute to onboarding, and support marketing; 25 days holiday, pension, and training are included.

Qualifications

• Experience in practice management or clinic operations.
• Ability to manage staff and processes to a high standard.
• Comfort with AI tools and marketing support for the clinic.

Responsibilities

• Greet patients and ensure each leaves with a clear next step.
• Handle cancellations, no-shows, complaints and refunds; verify payments weekly.
• Manage recall list and dashboard routing for bookings when needed.
• Oversee day-to-day staff activities and onboarding; maintain staff records in BrightHR.
• Translate how we work into simple written processes for the team to follow.
• Support clinic growth through marketing and social media involvement.

Skills

People management

Operations management

Process improvement

Customer service

Marketing basics

Tools

BrightHR

Job description

Company: Functional Movement Physiotherapy Limited

Practice Manager at Functional Movement Physio, a busy sports physiotherapy clinic in Liverpool's Baltic Triangle with over 350 five star Google reviews.

Part time, 25 to 30 hours a week, Monday to Friday, daytime only. No evenings or weekends. £30,000 full time equivalent, pro rata (£15.38 an hour), plus bonus. Permanent, employed, 5-month probation.

You'll run everything around the treatment room so our physios can focus on patients. That means welcoming patients and making sure each one leaves with a clear next step. You'll handle cancellations, no-shows, complaints and refunds, check payments and deposits every week, and keep the recall list up to date. Our AI agent answers calls and messages and books anyone ready to book. Anyone it can't book lands on a dashboard for you to deal with each day.

You'll manage our employed staff day to day, run onboarding and keep staff records up to date in BrightHR. You'll turn the way we work into simple written processes the team actually follows. You'll also help grow the clinic, from bringing in new patients to helping with our marketing and social media.

25 days holiday plus bank holidays (pro rata), workplace pension and training.

Full details: www.functionalmovementphysio.co.uk/careers#practice-manager

You're great with patients. You make people feel welcome and looked after, and you stay calm when someone is unhappy.You're not a people pleaser. You can say no, and you'll have the awkward conversation early rather than let things slide.You get the best out of a team. You support people, and you also hold them to account when standards slip.You're organised and you follow through. You don't need telling what to do, you spot gaps in our systems, and you come with a fix.You can build simple processes from scratch and make sure the team actually sticks to them.You look for ways to grow the clinic, like bringing in new patients and making sure existing ones finish their plan.You're confident with technology, keen to use AI, and happy to help with our marketing and social media.You're discreet, as you'll have access to patient records and business figures.You don't need to be a physio. You do want to be part of a small business that's growing fast, where you'll have a real say in how things are run. No two days will be the same, and that suits you. We're on a mission to make this the best sports physio clinic in Liverpool.

Liverpool University Hospitals NHS Foundation Trust

Liverpool University Hospitals NHS Foundation Trust