Practice Manager

Life Balance Chiropractic; Poole; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading chiropractic clinic is seeking a Practice Manager to enhance operational excellence and client experiences. You'll lead a team, manage finances, and ensure compliance while fostering a culture of high performance. This role offers a unique opportunity to significantly impact both clients and the clinic's vision.

Qualifications

• 4+ years of leadership or management experience preferred.
• High emotional intelligence and strong interpersonal skills required.
• Proven ability to systemize and scale operations.

Responsibilities

• Lead, coach, and inspire a high-performing team.
• Oversee and improve daily operations and client experiences.
• Manage budgets, P&L, payroll, and compliance.

Skills

Leadership

Emotional Intelligence

Organizational Skills

Financial Management

Communication

Adaptability

Resourcefulness

Job description

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Why This Role Exists

At Life Balance Chiropractic, we’re not just transforming spines — we’re transforming lives. Our award-winning clinic helps hundreds of families move, feel, and live better. Now, we’re looking for an operational leader — a Practice Manager — who can anchor our day-to-day excellence, scale our impact, and free the CEO to focus on growth, innovation, and vision.

This is a unique opportunity to lead with heart, drive performance, and build something remarkable.

What You’ll Own

• Team Leadership & Culture – Lead, coach, and inspire a high-performing team of 9+. Conduct 1:1s, set clear KPIs, resolve issues, and create a culture of accountability and celebration.
• Client Experience Excellence – Ensure every visit is smooth, timely, and deeply impactful. Build systems that wow clients and drive retention.
• Operational Systems – Oversee and improve daily ops using EOS and Process Street. Own SOPs, scheduling, reporting, and clinic flow.
• Financial Oversight – Manage budgets, P&L, payroll, and cost control. Identify opportunities to improve profitability and sustainability.
• Marketing & Business Development – Support marketing campaigns, retention strategies, and event execution to grow memberships and new client numbers.
• Compliance & HR – Oversee GDPR, GCC, H&S, and staff compliance. Lead recruiting, onboarding, performance reviews, and professional development.
  
  

What Success Looks Like

Team: Engaged, accountable, and consistently hitting KPIs

Clients: 5 reviews, high NPS (≥8.5), retention >95%, 50%+ membership growth

Operations: 100% SOP usage, <5% daily workflow errors, fully booked 2 weeks out

Finance: P&L on track, A/R under £200, revenue & profit targets met or exceeded

Culture: Living our core values (Honesty, Humility, Vulnerability, Courage, Resourcefulness) every day — even under pressure

You’ll Drive These Outcomes

• High Team Performance: Through radical candor, clarity, and real-time feedback
• Delighted Clients: Through proactive communication, systems, and service
• Efficient & Scalable Operations: With documented, trained, and measured processes
• Financial Strength: From smart budgeting, tracking, and revenue growth support
• Culture & Capacity: By building leaders and strengthening the employee experience
  
  

You’ll Thrive If You Bring

• 4+ years of leadership/management experience (11–19 person team preferred)
• High emotional intelligence and strong interpersonal skills
• Proven ability to systemise, simplify, and scale operations
• Commercial awareness and operational excellence
• Strong organisational, financial, and communication skills
• Adaptability, resourcefulness, and a growth mindset
  
  

Key Rhythm of the Role

• Daily: Oversee clinic flow, team huddles, coverage, comms, and email triage
• Weekly: Run L10 meetings, update dashboards, deliver training, check diaries
• Monthly: Track P&L, manage payroll, lead team reviews, align calendars
• Quarterly: Strategic alignment, SOP refresh, team reviews, capacity planning
• Annually: Financial strategy, salary review, infrastructure maintenance
• Ad Hoc: Recruitment, onboarding, project leadership, compliance audits
  
  

️ Why You’ll Love It Here

• You’ll be part of a purpose-driven company that changes lives daily
• You’ll help shape the culture and future of a clinic with big vision
• You’ll work closely with a CEO who leads with heart and clarity
• You’ll have room to grow into a senior leadership role over time
• You’ll join a team that celebrates excellence, joy, and human connection
  
  

How to Apply

If you’re a powerhouse of operational leadership who wants to make a meaningful difference — and you’re ready to lead with impact — we want to hear from you.

Send your CV and a short cover letter (or a 2-min video intro) to: [insert email or apply link]

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting, Information Technology, and Sales

• Industries

  Wellness and Fitness Services

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