Practice Manager

Medivet Group; Peterborough; On-site; GBP 30,000 - 45,000; Full time

Job summary

Medivet Group is seeking a dedicated Practice Manager for its Whittlesey and Peterborough locations. In this critical role, you will manage all aspects of clinic operations, drive commercial performance, and ensure exceptional client care within a supportive environment. Ideal candidates will have leadership experience and a strong understanding of veterinary practices.

Benefits

Health cash plan from day one

Life Assurance 3 x salary

24-hour counselling service

5 weeks annual leave plus Bank Holidays

Interest-free Season Ticket Loan

Cycle to Work scheme

Qualifications

• Ideally experienced in veterinary, GP, or dental practice.
• Strong background in client care and compliance.
• Ability to drive commercial performance.

Responsibilities

• Deliver exceptional client care and improve practice based on feedback.
• Maximise commercial performance by managing KPIs.
• Ensure compliance and conduct audits.

Skills

Leadership

Numeracy

Analytical Skills

Coaching

Financial Management

Marketing

Tools

Microsoft Office

Job description

Medivet Whittlesey and Medivet Peterborough Welland Road are recruiting for a Practice Manager to join the practice. Supported by your Regional Operations Director and Branch Partner at Welland Road, you will manage all aspects of the clinic, including commercial, people management, and operational duties to help maximise the performance of your practices.

Nestled in beautiful surroundings, Medivet Whittlesey is a spacious, airy clinic that has recently been refurbished, offering plenty of natural light, on-site parking, a spacious reception, staff room area, and a garden to enjoy the sunshine.

This is a 40-hour per week position, Monday to Friday, with time split between both practices.

Key Benefits

• Health cash plan from day one (covering dental, physio, and optical services) with 24/7 Private GP Service.
• Life Assurance 3 x salary.
• Access to 24-hour counselling by phone or in person.
• 5 weeks’ annual leave plus Bank Holidays, increasing to 6 with length of service.
• An additional ‘Day for You’, a paid day’s leave to use as you wish.
• Interest-free Season Ticket Loan.
• Cycle to Work scheme.
• Discounts on Medivet products and services.

Role Accountabilities

Exceptional care is at the heart of everything we do at Medivet. You will:

• Deliver exceptional client care, monitor feedback, and follow up on actions to improve the practice.
• Work closely with the Lead Vet and Regional Operations Director to maximise commercial performance, focusing on KPIs like capacity, skills utilisation, and managing costs.
• Ensure compliance with regulatory, practice, and operational standards, conducting audits and sharing best practices.
• Manage practice rotas to ensure service levels and clinical skills utilisation are optimal.
• Set the team up for success through recruitment, induction, ongoing communication, and engagement to improve retention.
• Promote the practice externally via community events and other channels.

Your Skills and Experience

• Knowledge of practice environments, ideally from veterinary, GP, or dental settings.
• Understanding of exceptional care and client experience.
• Awareness of regulation and compliance processes.
• Experience in driving commercial performance through financial management, marketing, and efficient workflows.
• Resource planning experience.
• Coaching and influencing skills to motivate colleagues.
• Proficiency with computer systems and Microsoft Office.
• Strong numeracy and analytical skills.
• Leadership experience in managing teams.

About us

Medivet is a leading veterinary care provider operating across the UK, Germany, Spain, and France, with over 500 branches and 27 24-hour centres. We are committed to delivering exceptional care through a supportive, innovative environment using advanced equipment like in-house MRI machines and state-of-the-art theatres. Join us to be part of our exciting future and make a real difference in animal care.