Practice Manager

National health service; Penwortham; On-site; GBP 36,000 - 60,000; Full time

Job summary

Foxleigh Family Surgery is seeking an experienced Practice Manager to lead the day-to-day operation of a single-handed primary care practice in Leigh. You will oversee administration, patient access, budgets, and policy development, while guiding the team to deliver high-quality, patient-centred care.

We value strong leadership, effective communication, and a proactive approach to service improvement. The role requires understanding NHS primary care operations and governance, with opportunities

Qualifications

• Previous management experience, ideally within general practice or primary care.
• Strong leadership, organisational and problem-solving skills.
• Good understanding of NHS primary care operations and contractual requirements.
• Knowledge of CQC standards, clinical governance and information governance.
• Experience of staff management, HR processes and financial administration.
• Excellent communication and interpersonal skills.
• Ability to prioritise competing demands and work effectively with GP and the wider team.
• A commitment to patient confidentiality, equality, diversity and excellent patient care.
• Desirable Previous GP Practice Manager or Deputy Practice Manager.
• Knowledge of GP clinical systems and primary care reporting tools.
• Experience managing QOF, enhanced services and practice performance.
• A relevant management qualification or primary care management training.

Responsibilities

• Manage the daily running of the surgery ensuring efficient and effective services for patients.
• Oversee receptions, administration and workflow processes.
• Monitor patient access, appointment systems and service delivery.
• Develop and maintain practice policies, procedures and standard operating procedures.
• Lead, support and motivate the practice team.
• Recruitment, induction, training, appraisals, staff rotas and performance.
• Promote effective communication, teamwork and a positive working environment.
• Ensure compliance with employment policies and relevant legislation.
• Manage budgets, expenditure, income and financial reporting.
• Support the GP with business planning and financial sustainability.
• Monitor contractual income, enhanced services and opportunities to improve practice performance.
• Oversee supplier contracts, equipment and liaising with property management services.
• Ensure practice meets NHS contractual obligations and CQC requirements.
• Oversee health and safety, risk assessments and information governance.
• Maintain GDPR compliance and patient confidentiality.
• Manage complaints, significant events and incidents, ensuring learning and action.
• Monitor QOF performance and other targets.

Skills

Leadership

Organisational skills

Problem-solving

Communication

Interpersonal skills

Prioritisation

Education

Management qualification / training

Tools

GP clinical systems

Primary care reporting tools

Job description

Job summary

We are looking to recruit an experienced, motivated and dedicated Practice Manager to lead and oversee the effective running of our single handed primary care practice.

We are seeking an approachable and pro-active individual with excellent organisational, communication and leadership skills.

Main duties of the job

The successful candidate will be responsible for the overall operational, financial and strategic managment of the practice, working closely with the GP and wider practice team to ensure the high quality, safe and patient centred service.

About us

Foxleigh Family Surgery is an established single-handed GP practice in Leigh serving over 2200 patients, from a diverse community. We are situated in a purpose built medical centre, in Leigh town centre.

We are proud to have achieved a CQC rating of Good and are committed to holding this achievement. As a teaching practice, we host Year 4 and Year 5 Medical Students and Early Clinical Placement students.

We are committed to developing staff, improving patient care and ensuring our services remain accessible, inclusive and responsive to local needs.

Our dedicated team works collaboratively to deliver safe, effective and compassionate care. We value teamwork, and continuous improvement, with a shared commitment to meeting the needs of our patients and local community.

Working at Foxleigh Family Surgery offers the opportunity to be part of a busy practice where new ideas are welcomed, and staff can make a meaningful contribution to service development and patient experience. We recognise the importance of staff development, effective communication and in creating a positive working environment.

We are a traditional family practice that truly knows and values patient centred care and believe in the value of the traditional family doctor, and to treat every patient as an individual,

Practice Operations

• Manage the daily running of the surgery ensuring efficient and effective services for patients
• Oversee receptions, administration and workflow processes
• Monitor patient access, appointment systems and service delivery
• Develop and maintain practice policies, procedures and standard operating procedures

Staff Leadership and HR

• Lead, support and motivate the practice team
• Manager recruitment, induction, training, appraisals, staff rotas and performance
• Promote effective communication, teamwork and a positive working environment.
• Ensure compliance with employment policies and relevant legislation

Finance and Business Management

• Manage practice budgets, expenditure, income and financial reporting
• Support the GP with business planning and financial sustainability
• Monitor contractual income, enhanced services and opportunities to improve practice performance
• Oversee supplier contracts, equipment and liaising with property management services

Clinical Governance and Compliance

• Ensuring the practice meets CQC requirements and relevant NHS contractual obligations
• Oversee health and safety, fire safety, risk assessments, and information governance
• Maintain GDPR compliance and patient confidentiality
• Manage complaints, significant events and incidents, ensuring learning and appropriate action
• Monitor QOF performance and other relevant quality improvement targets.

Partnership Working and Development

• Work closely with the GP and multidisciplinary team
• Liaise with the Primary Care Network (PCN), NHS England, the local Integrated Care Board (ICB) and other healthcare organisations as appropriate
• Identify opportunities to improve patient experience, operational efficiency and service quality
• Support practice development, change management and long term planning

Person Specification

Qualifications Essential Previous management experience, ideally within general practice or primary care

Strong leadership, organisational and problem-solving skills

Good understanding of NHS primary care operations and contractual requirements

Knowledge of CQC standards, clinical governance and information governance

Experience of staff management, HR processes and financial administration

Excellent communication and interpersonal skills

Ability to prioritise competing demands and work effectively with GP and the wider team

A commitment to patient confidentiality, equality, diversity and excellent patient care.

Desirable Previous experience as a GP Practice Manager or Deputy Practice Manager

Knowledge of GP clinical systems and primary care reporting tools

Experiencing managing QOF, enhanced services and practice performance

A relevant management qualification or primary care management training, Qualifications Essential Previous management experience, ideally within general practice or primary care

Strong leadership, organisational and problem-solving skills

Good understanding of NHS primary care operations and contractual requirements

Knowledge of CQC standards, clinical governance and information governance

Experience of staff management, HR processes and financial administration

Excellent communication and interpersonal skills

Ability to prioritise competing demands and work effectively with GP and the wider team

A commitment to patient confidentiality, equality, diversity and excellent patient care.

Desirable Previous experience as a GP Practice Manager or Deputy Practice Manager

Knowledge of GP clinical systems and primary care reporting tools

Experiencing managing QOF, enhanced services and practice performance

A relevant management qualification or primary care management training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.