Practice Manager

NHS; Liverpool City Region; On-site; GBP 56,000 - 61,000; Full time

Job summary

A leading healthcare provider in the UK is seeking a passionate and experienced Practice Manager to lead their team at Gorton Medical Centre. This full-time role focuses on improving patient care and operational excellence, working closely with GP partners and key stakeholders. The successful candidate will be responsible for overseeing staff management, compliance, strategic planning, and service improvement, contributing to health services' high standards and innovative practices within a diverse community.

Benefits

Meaningful opportunity to impact a diverse community

Strong links with local services and PCN

Qualifications

• Experience of managing a team, budgets, and operations.
• Proven ability to work in NHS or GP Practice management.
• Excellent interpersonal, written, and verbal communication skills.

Responsibilities

• Lead the day-to-day management of Gorton Medical Centre.
• Oversee recruitment, staff development, and performance management.
• Manage practice budget, payroll, and financial planning.

Skills

Leadership

Communication

Organisational skills

Problem solving

Education

Degree or equivalent experience in healthcare/business management

Tools

Microsoft Office

EMIS Web

AccuRx

Docman

Job description

Are you a dynamic and experienced leader with a passion for improving patient care and operational excellence?

Gorton Medical Centre is seeking a highly motivated and skilled Practice Manager to lead our team and support the delivery of high-quality primary care to a diverse and growing patient population.

The Role

This role will be paid between £56k and £61k dependent on experience

The role is full time over five days

As Practice Manager, you will lead a team of administrative and clinical staff, ensuring the practice runs smoothly and efficiently on a day-to-day basis. You will work alongside our supportive GP partners to oversee operations, manage staff, handle compliance, and drive service improvement.

Youll need excellent leadership, communication, and organisational skills, as well as experience in managing people, systems, and resources. You will be a key figure in the practices development, working closely with the local Primary Care Network (PCN), the Integrated Care Board (ICB), and other partners.

Why Join Gorton Medical Centre?

• Based in a modern, well-equipped health hub
• Committed and forward-thinking GP partners
• Friendly, experienced clinical and admin team
• Strong links with local services and PCN
• Meaningful opportunity to impact a diverse community

We will look to pay the right candidate around the Band 8A salary

Main duties of the job

The Practice Manager is a key leadership role at Gorton Medical Centre, responsible for the effective, efficient, and safe day-to-day operation of the practice. Working alongside the GP Partners, the Practice Manager oversees all aspects of practice management including staff leadership, finance, compliance, patient services, and strategic planning. Based within the Gorton Hub, the role requires strong organisational, communication, and problem-solving skills to support high-quality care for a diverse and often complex patient population. The postholder will lead a dedicated team, ensure the practice meets NHS standards and contractual requirements, and help shape the future direction of primary care in the local community.

About us

We are a well-established GPpractice located on the first floor of the modern, purpose-built Gorton Hub ineast Manchester. The Gorton Hub is a central community facility that houseshealth, council, and community services under one roof, improving access andcollaboration across sectors.

Our practice serves over 10300patients in a highly diverse, predominantly urban area, with a wide range ofhealth needs, including long-term condition management, mental health,safeguarding, and social complexity. We are proud to support a population withsignificant health inequalities, and we work closely with local partners todeliver joined-up care that meets the needs of our community.

The Gorton population is avibrant mix of families, young adults, and older residents, including a growingnumber of people from Black, Asian, and minority ethnic backgrounds, as well asrefugees and migrants. This role offers an opportunity to work at the heart ofa community where compassionate leadership and operational excellence can makea significant difference.

Job responsibilities

Leadership & Operational Management

• Lead the day-to-day management of Gorton Medical Centre, ensuring the delivery of efficient, high-quality services to patients.
• Line-manage administrative and support staff, ensuring a positive working culture and high performance across the team.
• Promote a culture of continuous improvement, collaboration, and accountability.
• Oversee implementation and compliance with practice policies, CQC standards, and clinical governance requirements.

Strategic and Business Development

• Work alongside the GP Partners to develop and implement the practices strategic goals.
• Identify and develop opportunities for service improvement, income generation, and patient access.
• Analyse performance data (e.g. QOF, Enhanced Services, PCN targets) and implement action plans to improve outcomes.

Human Resources

• Oversee recruitment, induction, appraisals, training, and staff development.
• Handle HR issues including absence management, disciplinary processes, and staff wellbeing.
• Maintain accurate and confidential HR records, ensuring compliance with employment law and NHS HR best practice.

Finance and Resource Management

• Manage the practice budget, payroll, and financial planning in collaboration with accountants and GP Partners.
• Oversee claims, invoicing, and maximisation of income through enhanced services and PCN funding streams.
• Ensure cost-effective procurement and resource allocation, including managing suppliers and service contracts.

Patient Services and Communications

• Ensure delivery of responsive, inclusive, and culturally sensitive patient services.
• Oversee complaints handling, patient feedback, and the Patient Participation Group (PPG).
• Promote digital access (e.g. NHS App, online triage) and maintain strong communication channels with patients.

IT and Systems Oversight

• Ensure effective use of EMIS Web, AccuRx, Docman, and other digital tools for clinical and administrative workflows.
• Manage data protection (GDPR), information governance, and IT system resilience.
• Support clinical coding, audit processes, and data quality improvement.

Partnership Working and Representation

• Represent the practice at PCN, locality, ICB, and other stakeholder meetings.
• Foster productive relationships with the Gorton Hub partners, local pharmacies, community services, and voluntary organisations.
• Act as the point of contact for NHS England, GM ICB, CQC, and other regulatory bodies.

Person Specification

Qualifications

• Degree or equivalent experience in healthcare/business management

Problem Solving

• Able to manage competing demands, think strategically, and solve problems under pressure
• Experience of business continuity or risk management planning

IT Skills

• Proficient in Microsoft Office and ability to learn clinical systems
• EMIS Web, AccuRx, Docman, and NHS digital platforms

Knowledge

• Understanding of HR, finance, health & safety, data protection, and NHS policy
• Familiarity with QOF, Enhanced Services, PCN requirements

Communication Skills

• Excellent interpersonal, written, and verbal communication skills
• Experience working with diverse populations or in community health settings

Experience

• Proven leadership in managing a team, budgets, and operations
• NHS, GP Practice, or Primary Care management experience

Leadership Skills

• Demonstrable leadership with ability to motivate and develop a team
• Experience of change management or quality improvement projects

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.