Trainee Manager

NHS Jobs; Oldham; On-site; GBP 28,000 - 36,000; Full time

Job summary

NHS Jobs seeks a Trainee Manager to assist in the day-to-day operational management of the practice within an NHS context. The role forms part of a structured development programme designed to build skills, knowledge, and experience for progression into more senior management roles.

You will work closely with the Senior Practice Manager and leadership team to develop competencies across operational management, people management, governance, quality improvement, workforce management, and service

Responsibilities

• Assist in the smooth day-to-day running of the practice and support the delivery of safe, effective, and responsive services.
• Resolve routine operational issues and escalation more complex matters appropriately.
• Ensure non-clinical services operate efficiently and support a positive patient experience.
• Maintain accurate practice records, file notes, and management documentation.
• Support the coordination of meetings, including agenda preparation, attendance monitoring, minute taking, and action tracking.
• Attend internal and external meetings as required, including Primary Care Network meetings, and disseminate relevant information to colleagues.
• Support the implementation of practice initiatives, campaigns, and service developments.

Job description

The Trainee Manager will support the day-to-day operational management of the practice whilst undertaking a structured programme of development designed to build the skills, knowledge, and experience required for progression into more senior management roles. The post holder will work closely with the Senior Practice Manager and wider leadership team to develop competencies across operational management, people management, governance, quality improvement, workforce management, and service delivery. The role is intended as a development opportunity and responsibilities will increase in line with experience, competence, and achievement of agreed objectives.

Key Responsibilities

Operational Management

• Assist in the smooth day-to-day running of the practice and support the delivery of safe, effective, and responsive services.
• Resolve routine operational issues and escalation more complex matters appropriately.
• Ensure non-clinical services operate efficiently and support a positive patient experience.
• Maintain accurate practice records, file notes, and management documentation.
• Support the coordination of meetings, including agenda preparation, attendance monitoring, minute taking, and action tracking.
• Attend internal and external meetings as required, including Primary Care Network meetings, and disseminate relevant information to colleagues.
• Support the implementation of practice initiatives, campaigns, and service developments.

Workforce and People Management

• Prepare and maintain rotas for reception and administrative teams, ensuring adequate service coverage at all times.
• Support the induction of new staff members and coordinate onboarding activities.
• Deliver training and support to reception and administration staff as required.
• Promote a positive, inclusive, and supportive team culture.
• Support the effective deployment of staff resources to maintain service quality and meet operational demands.
• Assist with attendance monitoring and maintain accurate workforce records.
• Support colleagues in resolving routine workplace concerns and contribute to the early resolution of conflict where appropriate.
• Communicate effectively with staff using appropriate communication channels and methods.

Quality and Performance

• Support delivery of QOF, IIF, Local Enhanced Services and other contractual requirements.
• Assist with patient recall programmes and performance-related activities.
• Support data collection, audits, searches and reporting activities.
• Maintain and update practice registers, lists, and monitoring systems.
• Assist with the monitoring of key performance indicators and operational targets.
• Contribute to quality improvement initiatives and service development projects.
• Support the organisation and administration of multidisciplinary team meetings and forums.

Governance, Compliance and Risk Management

• Develop an understanding of CQC requirements, Key Lines of Enquiry, and regulatory standards relevant to general practice.
• Complete routine health and safety checks and escalation concerns in accordance with practice procedures.
• Maintain awareness of Information Governance, Data Protection, and confidentiality requirements.
• Ensure user access to clinical systems is appropriate and maintained in accordance with practice policies.
• Log, track and support the management of complaints, ensuring issues are handled professionally and in line with practice procedures.
• Record incidents, including incidents involving aggression, and ensure appropriate reporting processes are followed.
• Support the recording and administration of Significant Event Analyses and ensure associated documentation is complete and maintained.
• Assist with policy implementation and compliance monitoring.

Finance and Administration

• Support the administration of PeopleHR and workforce management systems.
• Assist with the processing of petty cash, PPA claims, and other routine financial processes.
• Maintain accurate administrative records and ensure documentation is completed in a timely manner.
• Support the production of reports and management information as required.

Patient Services and Engagement

• Support the delivery of health promotion campaigns, vaccination programmes, and public health initiatives.
• Assist with the administration and analysis of Friends and Family Test feedback.
• Support PPG activity and patient engagement initiatives.
• Contribute to service improvements designed to enhance patient experience and access to services.
• Manage routine patient service concerns and seek early resolution wherever possible.

Personal Development

• Actively engage with the organisations Management Progression Framework.
• Undertake training and development activities relevant to the role.
• Develop knowledge and understanding of NHS primary care, contractual requirements, performance management, workforce management, governance, leadership, and organisational development.
• Demonstrate a commitment to compassionate, inclusive, and collective leadership principles.
• Take responsibility for continuous professional development and reflective learning.

General

• Carry out any other duties appropriate to the grade of the post as requested by the Senior Practice Manager.
• Work at all times in accordance with practice policies, NHS standards, health and safety requirements, and information governance legislation.
• Maintain strict confidentiality and uphold the values and behaviours expected within the organisation.

This job description reflects the current requirements of the post and may be reviewed and amended in consultation with the post holder to meet the changing needs of the service.