Practice Manager

NHS; Brigg; On-site; GBP 40,000 - 50,000; Full time

Job summary

A well-regarded GP surgery in Brigg seeks a confident and capable Practice Manager to lead their team. The successful candidate will be responsible for operational management, overseeing HR processes, ensuring compliance with NHS standards, and driving service improvements. This is a full-time, permanent position within a patient-centred practice.

Qualifications

• Proven experience in a management or leadership role within primary care.
• Strong background in operational management.
• Experience handling complaints and service improvements.

Responsibilities

• Oversee the day-to-day running of the practice.
• Ensure high-quality delivery of patient services.
• Maintain compliance with CQC regulations.

Skills

Leadership

Operational Management

HR Management

Compliance Knowledge

IT Systems Management

Education

GCSE including English and Maths

Degree standard education

Management qualification (ILM, CMI)

Tools

SystmOne

AccuRx

Job description

Job Summary

Hibaldstow Medical Practice is looking for a confident and capable Practice Manager to lead our well-established, patient-centred GP Surgery Hibaldstow.

We welcome applicants from both general practice and other sectors, particularly those with a strong track record in leading teams, managing operations, and driving service improvement.

Main duties of the job

As Practice Manager, You Will Oversee The Smooth Running Of The Practice, Ensuring High-quality Patient Care And Efficient Operations. You Will Lead And Support Our Team, Work Closely With The GP Partners And Clinical Staff, And Take Responsibility For Key Areas Including

• Day-to-day operations and service delivery
• HR and staff management
• CQC and regulatory compliance
• Complaints and patient experience
• IT systems and practice infrastructure
• Collaboration with PCN and local health partners
  
  

About Us

We are a friendly, small, rural dispensing practice with 2 GP Partners. We have a list size of around 3600 patients. We are proud of our supportive team, are patient-focused, and well-regarded within our local community. CQC rating is Good.

Details

Date posted

16 June 2025

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Full-time, Flexible working

Reference number

A1989-25-0000

Job locations

11 Church Street

Hibaldstow

Brigg

DN20 9ED

Job Description

Job responsibilities

Operational Management

• Oversee the day-to-day running of the practice.
• Ensure the delivery of high-quality patient services in line with NHS standards.
• Maintain and improve administrative systems and processes.
• Develop and implement policies and procedures.
• Work with the Dispensary Manager to ensure the dispensary runs smoothly, and medication is dispensed in a professional and timely way.
• Process bills, manage day to day banking and upload accounts information.
  
  

People and HR Management

• Oversee line management of all staff.
• Oversee recruitment, induction, training, appraisals, and performance management.
• Foster a positive and collaborative team culture.
• Manage rotas, leave, and staff cover to ensure continuity of service.
• Process wages.
  
  

Compliance and Governance

• Ensure compliance with CQC regulations and lead on CQC inspections.
• Maintain up-to-date knowledge of NHS contractual requirements.
• Ensure the practice meets data protection, health and safety, and safeguarding obligations.
• Oversee complaints management, risk assessments, and significant event reviews.
  
  

IT and Infrastructure

• Oversee clinical and non-clinical systems (e.g. SystmOne, AccuRx etc).
• Ensure the surgery is secure, clean, and well-maintained.
• Lead on digital transformation projects and system upgrades.
  
  

Strategic Development

• Work with GP partners to develop and implement the practices vision and strategic objectives.
• Identify opportunities for service improvement and innovation.
• Prepare and submit bids for new funding streams.
  
  

External Relations

• Represent the practice within the Primary Care Network (PCN) and local NHS forums.
• Develop and maintain relationships with the ICB, public health teams, and other healthcare providers.
• Promote patient engagement through a Patient Participation Group (PPG) and feedback mechanisms.
  
  

Job description

Job responsibilities

Operational Management

• Oversee the day-to-day running of the practice.
• Ensure the delivery of high-quality patient services in line with NHS standards.
• Maintain and improve administrative systems and processes.
• Develop and implement policies and procedures.
• Work with the Dispensary Manager to ensure the dispensary runs smoothly, and medication is dispensed in a professional and timely way.
• Process bills, manage day to day banking and upload accounts information.
  
  

People and HR Management

• Oversee line management of all staff.
• Oversee recruitment, induction, training, appraisals, and performance management.
• Foster a positive and collaborative team culture.
• Manage rotas, leave, and staff cover to ensure continuity of service.
• Process wages.
  
  

Compliance and Governance

• Ensure compliance with CQC regulations and lead on CQC inspections.
• Maintain up-to-date knowledge of NHS contractual requirements.
• Ensure the practice meets data protection, health and safety, and safeguarding obligations.
• Oversee complaints management, risk assessments, and significant event reviews.
  
  

IT and Infrastructure

• Oversee clinical and non-clinical systems (e.g. SystmOne, AccuRx etc).
• Ensure the surgery is secure, clean, and well-maintained.
• Lead on digital transformation projects and system upgrades.
  
  

Strategic Development

• Work with GP partners to develop and implement the practices vision and strategic objectives.
• Identify opportunities for service improvement and innovation.
• Prepare and submit bids for new funding streams.
  
  

External Relations

• Represent the practice within the Primary Care Network (PCN) and local NHS forums.
• Develop and maintain relationships with the ICB, public health teams, and other healthcare providers.
• Promote patient engagement through a Patient Participation Group (PPG) and feedback mechanisms.
  
  

Person Specification

Experience

Essential

• Proven experience in a management or leadership role within primary care, healthcare, or a similar setting
• Strong background in operational management, including staff rotas, appointment systems, and service delivery
• HR management experience, including recruitment, appraisals, and staff development
• Experience handling complaints, patient concerns, and service improvements
  
  

Desirable

• Experience of working within a GP Practice
• Familiarity with NHS regulations, compliance, and information governance
• Experience in managing IT systems, clinical software, and telephony
  
  

Qualifications

Essential

• 5 GCSE, including English & Maths or equivalent.
• Educated to degree standard.
  
  

Desirable

• Degree or equivalent qualification in business management, healthcare management, or a related field.
• Leadership or management qualification (e.g., ILM, CMI, or equivalent).
• Evidence of ongoing professional development in management, or healthcare.
  
  

Person Specification

Essential

• 5 GCSE, including English & Maths or equivalent.
• Educated to degree standard.
  
  

Desirable

• Degree or equivalent qualification in business management, healthcare management, or a related field.
• Leadership or management qualification (e.g., ILM, CMI, or equivalent).
• Evidence of ongoing professional development in management, or healthcare.
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hibaldstow Medical Practice

Address

11 Church Street

Hibaldstow

Brigg

DN20 9ED

Employer's website

https://hibaldstowmedicalpractice.co.uk/ (Opens in a new tab)

Employer details

Employer name

Hibaldstow Medical Practice

Address

11 Church Street

Hibaldstow

Brigg

DN20 9ED

Employer's website

https://hibaldstowmedicalpractice.co.uk/ (Opens in a new tab)

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