Practice Liaison Manager

Pharmacierge; City Of London; Hybrid; GBP 36,000 - 44,000; Full time

Benefits offered by this job

Competitive Salary starting from £40,0

Private Medical Insurance

28 Days Annual Leave

Company-Wide Bonus Scheme

Share Option Scheme

Employee Discounts Platform

Pharmacy Social Events

Training and CPD Opportunities

Job summary

Pharmacierge is recruiting a Practice Liaison Manager to nurture and expand a 4,500+ practitioner network around London. You will bridge e-prescribing tech with clinicians, drive adoption, and shape private healthcare delivery in the UK.

Initially onsite in London with the option to work from home two days per week after probation, you will manage the entire client journey, deliver growth, and collaborate across teams to maximise value for practices.

Qualifications

• Proven experience in account management, client relationships, or customer success.
• Self-starter who thrives in a dynamic environment with changing priorities.
• Confident communicator across phone, digital, and in-person interactions.
• Excellent presentation skills with the ability to explain technical solutions clearly.
• Experience using CRM software to manage client relationships.
• Healthcare sector experience is a plus but not required.

Responsibilities

• Nurture client relationships through strategic engagement that converts to expanded usage.
• Own the client experience from sales handover through their entire journey with us.
• Execute our Account Management strategy with a focus on achieving growth targets.
• Resolve commercial and operational issues, working closely with our dispensary team.
• Present and pitch our e-prescribing solutions to maximise adoption.
• Collaborate with marketing to ensure materials resonate with clinical practitioners.
• Gather and channel client feedback to drive product improvements.
• Represent Pharmacierge at industry conferences and client events.

Skills

Account management

Client relationships

Customer success

Communication

Presentation skills

CRM software

Tools

CRM software

Job description

Practice Liaison Manager - Building Crucial Clinical Partnerships

We are currently recruiting for a full-time Practice Liaison Manager based in Wimpole Street, in the heart of the London Harley Street Medical Area.

As our Practice Liaison Manager, you'll nurture and expand our network of 4,500+ medical practitioners following our £4M of total investment. This isn't just relationship management – you'll be the crucial bridge connecting cutting-edge e-prescribing technology with the clinicians who rely on it every day.

Applicants must have the Right to Work in the UK as visa sponsorship is not available for this role.

The working hours for this position are Monday – Friday, 40 hours per week, 9:00am to 6:00pm. This will initially be an onsite role, once probation has been passed there is an option to work from home 2 days per week dependent on demand volumes.

Pharmacierge has established strong foundations and are now scaling rapidly. Our clinician relationships need dedicated nurturing to maximise adoption and retention.
You will be the trusted adviser who ensures our technology delivers real value to medical practices.
We are seeking someone to shape the future of private healthcare delivery in the UK and build meaningful relationships with leading clinicians across the country.
Drive technology adoption that makes a tangible difference in patient care and
work across the entire business with real autonomy and impact. Your Mission: You'll foster and deepen relationships with partner clinicians and clinics, ensuring they get maximum value from our revolutionary mPrescribe® app. Beyond maintaining relationships, you'll identify growth opportunities, solve problems, and be the voice of our clients across the organisation.

Key Responsibilities:

• Nurture client relationships through strategic engagement that converts to expanded usage
• Own the client experience from sales handover through their entire journey with us
• Execute our Account Management strategy with a focus on achieving growth targets
• Resolve commercial and operational issues, working closely with our dispensary team
• Present and pitch our e-prescribing solutions to maximise adoption
• Collaborate with marketing to ensure materials resonate with clinical practitioners
• Gather and channel client feedback to drive product improvements
• Represent Pharmacierge at industry conferences and client events

Requirements

When reviewing your CV and application, we’ll be looking for evidence of the following:

• Proven experience in account management, client relationships, or customer success
• Self-starter who thrives in a dynamic environment with changing priorities
• Confident communicator across phone, digital, and in-person interactions
• Excellent presentation skills with the ability to explain technical solutions clearly
• Experience using CRM software to manage client relationships
• Healthcare sector experience is a plus but not required

Benefits

At Pharmacierge, we’re committed to supporting our team with a comprehensive and rewarding benefits package that reflects the value of their contributions:

• Competitive Salary: starting from £40,000 (dependent on experience)
• Private Medical Insurance: Available after a minimum term
• 28 Days Annual Leave (including Bank Holidays), increasing with tenure (conditions apply)
• Company-Wide Bonus Scheme: Eligible after a minimum term
• Government-Approved Share Option Scheme: Available after a minimum term
• Employee Discounts Platform: Access to a wide range of retail and lifestyle savings
• Pharmacy Social Events: Regular team-building and social activities
• Access to Training and CPD Opportunities: Ongoing professional development and training support

About us

At Pharmacierge, we are redefining the private pharmacy experience in the UK.

Our approach is rooted in clinical excellence, compassion, and innovation. We combine cutting-edge technology with a dedicated team of healthcare professionals to ensure that every patient and prescriber receives the same level of care that we would want for our own families.

As a member of our team, you’ll play a vital role in maintaining the patient care, helping us deliver an exceptional experience.

If you're passionate and excited to be part of an innovative pharmacy transforming private healthcare, we’d love to hear from you. For any questions regarding this position please email: [e-mail]